09 Speed 3 Blown Trans/clutch 20k miles dealer refuses to fix.
 

Let me start this off by saying i purchased a brand new 2009 speed 3 gt in may of 09. It was purchased at Mazda of Milford in Milford ct as was the last 4 Mazdas i have owned excluding my MSP, I have never had a problem with this dealer or any warranty service needed for that matter until now.

The only mods i have done to my speed 3 are the dealer installed Mazdaspeed intake and Fiber Images carbon fiber hood, other then that my car is completely stock. So let the story begin..

Back in February of this year my car would randomly pop out of second gear, not all the time but mostly when making left hand turns. i brought it to the dealer to have it looked at and i was told they couldn't find anything wrong and they couldn't simulate what was happening. In April i brought the car back for the same issue only this time it would pop out of second gear if you hit the gas about half way or more, i was told it was a bad linkage cable and it was repaired and the car has been fine since..

well on Halloween i was on my way to the store when it started to pop out of second gear again and i noticed that it was very hard to get it to engage reverse. i continued to drive the car and was waiting to bring it to the dealer the following day. well the following day i was on my way to the dealer to drop it off for them to look at it when all of a sudden i heard a loud bang followed by a grinding sound sort of like when you grind a gear. I pulled over right then and there and was able to disengage it from sixth gear and pull over and see what happened or if the car was even drivable. i noticed that the only gears that worked was 3rd and 6th all other gears seemed to be non existent.

at this time i exactly 1/4 mile down the street form the dealer and i just drove the car the rest of the way there in 3rd gear. I made it to the dealer (Mazda of Milford) and told them what happened and left the car for them to look at it, this was on Monday 11/1/10. I get a phone call from the service guy mike on Tuesday that they are not sure what is wrong with the car but the transmission seems to have failed and states that they need to pull the transmission and see what happened. i authorized the repairs and wait to hear back.

I receive a phone call on Thursday 11/4/10 from Mike in service of Mazda of Milford and he states that someone in service took the car for a test drive and then returned with the car not drivable at all and that the slave cylinder has 0 pressure and now the clutch and flywheel are bad and need to be replaced and that no gears are working in the car, and he quotes me 8700$ to repair it.... Now wait a minute... Not only is the car only a year old but i purchased the extended warranty on the car even though the car is still well within the factory warranty period. Mike then goes on to state that because the car had now suffered a clutch failure and that i have the Mazdaspeed intake in the car (which was installed at the dealer) that my warranty is void and they will not fix it. I state that the car was malfunctioning when it was brought in but was drivable and now you are trying to return my car to me in underivable condition and your refusing to repair it. this goes back and forth for pretty much the whole day.

I contacted Mazda corporate which was no help at all and i contacted several other local Mazda dealers to find out that Mazda of Milford has put in the system my warranty is void. Today i went to the dealer to try and see if there was someone else i can talk to about this to get this problem solved. i spoke to Jason the service manager and he stated that due to the fact the car suffered a clutch failure this was the reason the transmission blew and now the transmission is no longer covered under warranty and that due to the extra horse power from to the intake the the clutch was unable to handle the power and therefor voided my warranty.... OK do i smell bullshit or what???

i have never owned an automatic car, i learned to drive a car on a stick and i also never had clutch go on me ever, including my daily driven MP3 Protege with 160k on factory clutch and my beater rx7 with 156k on the factory clutch etc.. you get my point.

So now i have a brand new car that does not work or drive (though it was running and drivable when i brought it there) that has a voided warranty and on top of it they said if i dont have the car repaired or picked up by Sunday 11/7/10 i am going to be charged a 75$ a day storage fee.

At this point i have contacted the state attorney generals office the better business bureau and the ct state dmv office to try and get some form of justice here. I have no idea what i am going to do nor do i have the money to even fix it, and i think even if i did have the money i wouldn't fix it. i need to hear what all you Mazda people have to say about this horrific ordeal.

wow what a crazy long post, try making paragraphs at least!

sorry i got to typing and it just all came out.

Yea you are getting dicked.... They broke your car even more and you won't be able to take it back in the same or better condition you brought it in.... It might be tough but how about you go and lawyer up..

i refuse to read that .....edit it for christ's sake!!!

omg dude i tried...i really tried... but without paragraphs i think i reread the fucken 2nd and 3rd line 14 times over...

i gave up....

let me wing it.....anyways....

i hope that your gf takes u back and that your boss gives u that raise u were after.... sounds like you are really a great guy and you definitely deserve the best!!!

good luck!!

got to the part about second gear pops out, but had to stop cause my eyes started bleeding...

Edited into paragraphs hope that helps

Wow, just be persistent. Good thing that you already contacted some people about it already. It pisses me off that the dealer would do this to you.

Get a laywer. Thats the only way there going to fix it. I had a similar problem and couldnt get it fixed after contacting everyone including the regional service manager. Who was a douche bag.

I brought it in with a STS. They said that a properly installed short throw shifter wouldnt cause the problem of popping out or gear(obviously). so they proceeded to do the warranty work.

Then the next day they called and said i would have to pay for everything if they take it out and prove that i was beating on it. So i got dicked

+100 on the lawyer man...

And if that doesn't work out... I got a tranny you can buy for $1000 + shipping ;-)

But hopefully you get a lawyer and bend the stealership over...

Definitely get a lawyer!
The intake adds like 2-10HP (AT WOT!!! NOT NORMAL DRIVING!!!) depending on the engine speed we're talking about, so there's no way for the tranny to blow because of like 10 extra pounds of torque. In cold weather you get even more than that compared to the summer time. People with 350 pounds of torque to the wheels are still fine with the stock tranny and clutch, while yours blew with 270-290 - come on!

Moreover, you complained about tranny problems several times, they should have looked into it before the clutch and tranny failed. Also, since it was popping out of gears it's pretty clear to me that the clutch wasn't the main culprit here, but probably an alignment problem, tranny mount, some poorly tightened stud or something alike.

hnda etr, he could indeed get an usable tranny for 1k, but his car should still have bumper-to-bumper warranty, so it's not fair. They just threw that "huge" extra power from the intake right in his face and they're holding to that with no valid technical proof.

Yet another mazda dealer FAIL.

If all else fails i will take you up on that offer, but im hoping for money free resolution here i was recently laid off so funds are extremely tight right now

The biggest deal to me about this is the car was drivable before i brought it to the dealer, i mean it was clearly broke but i drove it there i just only had 3rd and 6th gear.

in my personal opinion i believe the tech who test drove the car did something causing further damages and now they are using the intake excuse to try and get out of repairing it. and on top of it the intake was installed at that dealer and is a factory part which is covered under mazdas factory warranty.

There is something else going on here, this is a pretty cut and dry situation. car had tranny issues it was brought in for service and now the car not only has tranny issues still but the clutch is now shot and the slave cylinder is now bad and theres no hydraulic pressure. come on... thats just pure griminess right there.

At this point all i want is the car to be repaired so i can get rid of it. this incident had put me off from ever buying a new car from mazda ever again.

Mazda does some awesome cars. Unfortunately the dealers fail us (and they fail mazda corporation as well) sometimes.

Cliff notes:

Fairly new 2009 Mazdaspeed3 transmission blew

Took it to the dealer and they confirm the master slave and tranny are gone

Dealer refuses to fix under warranty due to MSCAI installed

OP is fucked, what should he do?

I think you're missing one of the key things here which is the stealership installed the MSCAI. So they should have have no grounds to deny warranty based on the MSCAI.

The MSCAI is a warranty-safe item. If it was an Injen or a Fujita, they'd have some very thin ice on which to stand, but the MSCAI is a factory-approved mod that does not void your warranty unless you somehow manage to hydrolock the motor.

Lawyer up and kick their ass.

Sorry to hear about your issues with the dealier. The lawer is the only way to go new

guys you dont understand

you fill up with aftermarket gasoline - warranty void
you drive on aftermarket tires - warranty void
you replace your oil yourself - warranty void
you put aftermarket air in your tires - warranty void


seariously OP go to fucking town on them. Mazda initially refused to replace my turbo because i had a cbe on the car (cut the old one off). I bitched at corporate and they called my dealer direct and told them to stop jerking me around.

good luck

He said it, it doesn't matter whether or not the dealer installed it. The dealer will try to void your warranty if you change your own oil. This doesn't give them any legit reason to deny a warranty, but they will try.

I would have included the "dealer installed" bit if I thought it really mattered. The MSCAI is sold by Mazda themselves.

Your fine. First contact mazdausa and force them to send you a written. Letter on why the cars warranty is revoked. Also let them know that the intake on the car wad sold and installed by the dealer and is a mazda approved item. Lawyer up cause you'll win this easy in court. After seeing loosh go after bmw he he got an 8k payout after the lawyer got paid BY bmw and a 100k mile warranty. He didn't even have to take hemto court they settled out of court with just a stern letter starting the facts from the lawyer. They wont take you seriously till you lawyer up so just get on them sending you the letter cause its the onl offical think you'll have to go by

OP didn't say they tried to deny warranty based on oil changes, he said they denied it on the MSCAI. If the stealership didn't install it, they could have claimed that it was incorrectly installed. But they did install it. So they can't claim anything with respect to the MSCAI since its a Mazda part that they installed. So like everyone else is saying, lawyer up.

lol, I didn't say that they tried to deny his warranty because of oil changes, please reread ;)

I contacted the attorney generals office i have to wait till monday though to here back from places cause they are all closed over the weekend.

i should also note that the dealer had a special when i bought the car which included free oil changes so the car has always been serviced at the dealer.

***UPDATE***

I just received a call from the District/Regional service manager who told me that the warranty was not voided to do the intake and they are not refusing to repair due to the intake but because they believe the car failed due to driver error (hence they think i beat the shit out of it) because the clutch failed in such a shirt time.

I stated i drove the car there the clutch was fine why do you expect me to believe and accept what you are saying when everyone on earth knows what your saying is bullshit. and he went on to say it didnt matter but there is no way for a clutch to fail like that unless it was caused by driver error and even if the clutch failed due to mechanical error its a wear and tear item and wouldnt be covered under warranty anyways. at this point I just hung up on him cause i have nothing nice to say at all.

i would like to point out yet again the clutch was 100% functional when i dropped it off. Im not retarded i know how to drive and this car was bought souly because i like mazdas and i really liked this car and i wanted something to replace my daily driver MP3 Protege. it looks every bit as new as it did the day i bought it and it was never beat on or misused or neglected in anyway.

if i want to beat on something i have 600whp rx7 sitting in my garage or better yet if i wanna go really fast ill take out my Bimota DB7 :)

Mazda can go fuck themselves!! i cant wait to here back from people (specially the attorney general office) so i can get the ball rolling on this.

Attorney Generals office will likely tell you to get a lawyer.
Get one.

Call your local news station. They love to eat up these stories where consumers get bullied like this. One visit from a news crew requesting interviews and you should be getting an apology phone call soon after. The last thing that dealership wants is a bad image locally.

The woman i spoke to on friday told me that someone will call me back on monday/tuesday to review what happened that there is a good chance i could be represented by them and what not. DMV also governs and has final say in the matter when it comes to dealerships so i wanna wait to here back from them too before i independently contact a lawyer.

Wow thats a really good idea, the idea completely eluded me. My missive is to get this dealer back in every way possible and yes i will contact my local news.

i HATE mazda dealers. or most dealers for that matter. theyre too lazy to wanna do service work, and alot of the "speed" technicians know jack shit about our cars. One time i had a tech call me to ask what "that sensor thing sticking out of my turbo exhaust pipe was" i laughed at that jackass told him not to touch my car and i'd take it elsewhere. mazda is fucking fail, good look man!

in for dealer pwnage... and I too suggest a lawyer soon if you can't get results with what you've tried so far.

I'm just glad my car can be servied by any ase certified shop under my warranty program. I'd rather go to a American car dealership to have my car serviced after all these fail stories. Not that they will be any better but at least a Mazda dealer won't get the money lol.

Ask them if the drivetrain can't handle an aftermarket intake, how in the shit can it handle driving up a steep hill with a car full of people.

Glad I read this. Just bought an '11 last week and have been researching what voids the warranty.

I spoke to the Mazdaspeed certified mechanic (yes, they actually have "certified" Mazdaspeed mechanics) at the dealership I bought from 3 days ago about what voids warranties. You're not going to like what he told me.....

1.) Any mod that produces a CEL.
2.) Removing any of the CATS, Meeooowww
3.) He actually said an after market intake. He also said drop-ins are ok.

Catback exhaust is ok.

Sorry to tell you that. It's really sh_tty that the dealership installed your intake.

I would find work order/receipt for when they installed the intake and give it to your lawyer. As long as it doesn't say warranty voided, I don't think they really have a leg to stand on. Good luck!

This whole situation is complete bullshit. Seems like the dealership you do business with is full of a bunch of crooked assholes. I had a turbo replaced a few days ago at my dealership (and I also have an extended warranty plus a Mazdaspeed CAI... which I installed myself) and all repairs were done without any problems or conflicts whatsoever.

I say...

GIVE 'EM HELL!

I mean, how the hell does some stupid intake cause a transmission failure?

:rambo:

Ok, I read some of that. For one, the dealer can't void the warranty, Mazda has to. For two, the Mazdaspeed intake does not void the warranty. For three, who the fuck did you talk to at Mazda, cuz it sounds like a bunch of bullshit. If I were you, I would email Mazda the whole story and ask them why they are not covering it. Make sure you tell them that it was drive able and that the tech drove it after you took it in. Tell them about the last repair that was made also. I really hope everything works out for you!!

look i really try to stick up for dealerships...i really do....they are a business they need to make money too...they higher local people and generally good for local economy.....but jesus they can be such fucking crooks....i have seen great dealers that try to make legit money.....but the ones that do it through shady moves and lying...fuck em...pin these guys to the wall...the worst thing you can do is give them bad press...hit that news up...

mazda has a intake made for our car and is certified. Go tell your "mazdaspeed" technician to read up more on what can and can't be on the car.

Go get a lawyer cause that's just bull crap... if an intake can make the tranny blow, we would have a really fragile transmission... and those people making power on BT have what? unicorn metal in their tranny?

Ok since they made contact do this. Clutch is a wear and tear item they are right. Call back the regional if you have his number explain that you were just upwet and cut a deal. You pay for the clutch and flywheel they cover labor for it AND fix what ever is wrong with the trans. Thats what they are looking for. Maybe 800 out of your pocket

personally I don't think he should have to pay for the clutch Darksun... if he really is as easy on the MS3 as he claims he is on his other cars then there should be no issue with it, and it should last longer than the motor will... I had 23k on my clutch beating the fuck out of it before I got rid of the car, never ever had an issue with it.

I'd keep going higher up in mazda until someone listens, laywer up to get their attention if necessary.

Goodluck, seems like the typical dealership screw over... I imagine it to be heartbreaking

fuck, Im not reading that shit... but... isthere an 09 speed3 that blew? like bent rod shit? or dealer shit?

at 800 outta pocket get aftermarket costs just as much

Well you gotta look at it this way clutch is a wear item and after 12k they weren't replacing it for free if thats all that failed. Hes paying that regardless. And if he goes after market his warranty is really void. I'm in the world of evos now we got dudes blowing stock clutches at 800 miles you think even they are getting it warrantied? If you got he time and money then fine fight it all the way to the end but dont let these guys on the internet hype you up most of them would settle too when put between a rock and a hard place. If you havent noticed already in your handbook they dont have to warranty parts broken by an out of warranty item so if you push them and go to court and they make it stick that a fucked up clutch fucked the trans your sol and out a shit ton of money. I was backing you before when you said they voided you but now after your up date you'd be dumb to go to court with this. They got a team of lawyers ready to eat your cookies. Make a deal and save some headache......

the dealer can void your warranty as can any dealer for that matter. they put in a request with notations on why the waranty should be voided and bamm any dealer you bring your car too the second your vin hits the system it shows your warranty status as void.

I know that the intake does not void the warranty and i know the intake did not cause any of the issues.

I spoke with 2 people at mazda corp. Nathon Dird and Sarah Caserta neither of them were any help and seemed as if they wernt even interested in really helping. All they were able to accomplish was to get the regional service guy involved and he sided with the dealer.

I told them about previous repairs and faxed in the service order i laso told them the car was drivable when i brought it in and so on and so forth but they seem like they are hurting for money so badly that they are not willing to do anything that will cost them money.

it would be awesome of the clutch was the only problem i would have just fixed it, but your failing to see the whole point of everythign... the clutch was perfectly fine when brought in, it wasnt til after a tech took the car for a test drive that the clutch became an issue and more then that the car had no hydrualic pressure at all. im sorry but a car with 20k highway miles on it does not blow the clutch in anyway unless something else mechanical caused it to happen, even a retard who has never driven a stick before will get more then 20k out a clutch. this car was babied and was used just for work about a 80 miles a day all highway. i have a statment from the police and a recorded phone call form the dealer all stating the car was drivable when brought in and the clutch was not failed when brought in, so there is no way the dealer will ever win this. and if the clutch caused the trans to fail this would be the first car in history i have ever heard of a clutch completely taking out a trans.

I really do take it that easy, if beat the shit out of it i wouldnt be making suck a deal of this, and on top of it because of the deal i got when i got the car it has always been serviced at mazda oils changes everything and why not, they were all free.

I never had a clutch go on me and i beat some cars pretty bad when i was younger, but either way w.e the tech or dealer did to the car it broke full on when they were doing something to it so regardless of what broke the dealer is responsible for the damages. it actually states it in legal terms on the document you sign when you drop the car off

I should have made it more clear. Answer these questions in order

If you only blew your clutch would mazda cover it

If you blew only your trans would mazda cover it

if you blew both your tans and clutch would mazda cover both


Also Mazdas have a dual mass flywheel and I'm almost positive that when those fail they tend to take other thing out with em. Not saying thats the case with you but saying still its more then possible whit your stock clutch flywheel setup/



And you "driving" your car there don't mean shit. Your talking to a guy who's "driven' so many cars and dropped them off at the dealer just to get the call that something catastrophic failed on the test drive and all i tell them is that "I don't know what happened it just started making funny noises." Thats how the game is played I don't blame you for it but don't get it twisted that when a non warranty I fails completly while in there care that they have to cover it. That's just not how it works. If you really want your eyes opened get your sign in form and see the recorded mileage of when you dropped the car off and see how many miles are on it now. They either beat it to death and finished it off or you dropped them off a car already falling/failed.

Again I'm the king of warranty claims. I got over 22k in parts and labor done on my cobalt SS and on the other hand I've paid out of pocket to fix over 7k in oem shit on my mazda. Trust me cut the deal if they will still even hear it. Or go for being out of a car while things are tied up in litigation while you make payments and insurance payments for what i consider a 30/70 shot at you actually making it to court and winning a case.

Also I hear your logic and I don't think it's your fault the clutch or trans blew but I've learned that even though something seems so clear cut and dry they still don't play out in your favor. Your current situation is a perfect example of this.

Like Darksun says.

It comes down to risk reward. Only you can say what your preferences are in the risk/reward spectrum.

It seems from what you have said, just laid off, conserving cash, you would rather pay a little and have a car, than roll the dice and double or nothing..... but those are basically your choices.

Make a deal.... pay a little......and get it fixed quick.
OR
Lawyer up, put it all on red...... double or nothing, fixed some time in the future.

I already figured out the milage when i dropped it off with and it was 19,826 and when i went in on friday to grab something out of it i checked and took a photo of the milage and it was 19,851, almost 30 miles drivin after i droped it off. and also with the extended warranty i purchased it covers tires and puts a 24k 2 year on all wear and tear items except brakes, and extends the manufactures warranty to 60k bumber to bumber 12y/120k engine power train.

I own 7 other cars including 4 more mazdas so if im without the car w.e at this point it comes down to moral values and im not going to let the dealer fuck me like this.

im not fighting with you and dont take me as trying to disagree with you, i can play devils advocate with the situsation but seeing as i am a ASE certed mechanic in A1-5 and i grew up working in my uncles restoration/repair shop and on top of it im not not no little kid who got a sports car for my bday and decided to beat the shit out of it i can guarantee the clutch nor flywheel or anythign to do with the clutch was failed or near failing when dropping the car off. i can say it if they dropped the trans and never properly aligned something or did some form of leak down and didnt secure the hyrdualics system, 100% would the cluth fail all it would take is say a 25 mile drive with the clutch not full engaging and slipping.

where im at right now is regardless of how its looked at everything is covered under warranty so there should not be any issues with anythign, and further more if your not going to cover shit give me back the 3500$ for the extended warranty.

deffiantly times are tough right now i just lost my job 2 weeks ago. Im waititng to here back form places still about what going on, form what i understood when i spoke to the attorney generals office there is a chance they will represent the case for free and dmv also governs all say in dealerships when stuff like this happens the dmv also represents free of charge, i willing to wait it out and the sole purpose of the post on this forum was to make other people aware of whats going on with mazda dealers.


when i spoke wiht the BBB the representative stated that this would mark the 137th complaint for mazda within CT stae just with BBB since jan this year. imagine all the others who just ate it all and let the dealer rape them.

im willing to take this all the way to the end cause i should not be shunned by the dealer in this way.

In that case...... Blitzkreig the fuckers.
If you win, you get the car fixed and some cash too, just what you need when you lost the job.

Worst to worst, buy the parts and fix it yourself, after all you have nothing else to do.

If you can be with out the car then you def need to fight it. it's just most us others are held by the balls cause that's our one and only means of transportation and we have to scramble once something bad happens to it. When I tried to go to war with mazda my in the end gutless lawyer said most of these things get settled out of court but should it really go to court out side of small claims they'll drag you through hell


Honestly I started to believe them cause in my 4 year researching this car how many guys have you heard of taking mazda to court and actually win the battle by decision of a judge?
Not one. Not even one and I'm pretty sure there are guys out there with the time and money to do it cause of some injustice Mazda corp has done them but where are they?

if all else fails yes i will just fix it all myself. i mean even if they just fixed the trans w.e i already priced out a clutch and all, but they are refusing repair anything on the car and thats just fucked up.

agreed, i know whats at stake here, but in the end if nothing goes my way, i will be no worse off then where i sit now, ill still have a broken car that needs to be repaired.

i am perfectly within the parameters of my warranty and the extended warranty and we all know the MPS CAI is a mazda factory warrantied part, i see very little if any chance at all of loosing this. whats shitty about this all is why know... i brought my MSP to the dealer 3 times for blown diffs all repaired no questions asked (anyone who owned or is firmilliar with MSP's knows the the issues with diffs in that car) this situation is beyond uncalled for and is just an attemp to try and get money i my eyes.

I have a personal friend that took mazda to court over a refused repair and won on his speed 6, so its not 100% impossible, you just have to be 100% correct with everything. A lot of things people say on the net can be taken with a grain of salt, you dont know 100% of what really happened and what caused what to happen and the same can said about me, no one knows me i could be full of shit but unfortunatly im not and this is something i though i never would have to go through. FML i guess.

I honestly think you should email Mazda. Then you have a paper trail. If you do go to court, you have them to use. I really don't understand how or why they would not cover it, especially if the dealership has complaint issues from other customers. I used to work for a Mazda dealership,and Mazda always covered shit... for example..... guy had an 04 rx 8 that we installed an engine in, guy takes it home. 2 weeks later, guy calls and says that he ran it out of gas and then put gas in it and it wouldnt start. Mazda was told that he ran it out of gas, and Mazda says to replace it again under warranty. We were shocked. So, unless your car visually shows signs of being beat up, they should cover it. Have you asked Mazda to send a rep out to visually check the vehicle? I do believe you can requests that be done also.

i did email mazda in hopes of it reaching higher ups that cant be contacted via phone. It wasnt this exact dealer that had issue filed against them it was just 137 complaint in general for mazda across the state of connecticut.

My car show 0 signs of any abuse at all it looks every bit as good as the day i took it home.

To be honest i dont know why they wont cover it aside the fact that this dealer i dont think is doing to well and they are hurting for money.

im not to sure about having a mazda rep come and look at it, ill have to look further into that, this is still someone what new of an issue so im still waititng call backs and what not to see where everything sits.

one thing i should say that completely eluded me thus far is on friday when i was at the dealer a woman was there with a 2010 mazda 3 who was livid on the phone with her husband because the dealer refused to fix something. after she got off the phone i approached her and stated what what was going on with me and my car and this is what she told me.

she purchase he car new in june and in august her ac stopped working she brought it in for service and they told her it was just low and recharged it, in septemper she brought it back again for the same issue and they said they couldnt find a problem and recharged it again. she said she put on the climate control and noticed that it was getting way to hot and noticed the ac stopped working again and now is back again and they found a leak and quoted her somethign like 1000$ to replace the condenser or something that a rock put puncture whole in it and its not covered by warranty because its not a factory defect.

i asked her if she would be willing to make statement if i needed to show the dealer was screwing over other people too and not validating warranty repairs and she agreed and i agreed to do the same for her if need be. so we exchanged contact info and i told her what processed i have been taking and advised to contact the BBB as i did and hopefully they will see this isnt an isolated incodent with this specific dealer.

Ok. So your next step may also be to find out who the rep is for that dealer. Call the other Mazda dealerships in that area. Customer service is supposed to be the #1 thing for dealerships, and for Mazda. I said supposed to be. Email that rep. Don't swear and act like an ass. Tell him that you need some assistance with a warranty issue and explain it to him. Also, ask the service writer at the dealership if the tech called helpline or not. See if there is any way to relate this issue with the last repair that they did on your car, when they thought they fixed it. Good luck.

will do, i believe the dealers are open tomorrow so ill make some more calls.

Trust me the last thing i wanna do is make myself seem like an ass to them, thats just asking for it there, i have been nothing but polite and well mannered with them despite all thats happening, im using the forums and friends to vent my frustration.

Good luck man. Get the lawyer and fuck their couches.

it's no excuse for the dealer not to do it if they're hurting for money. If anything, it's more of an incentive for them to do it cause they'll get paid by mazda to fix your car... the dealer doesn't buy you the tranny.

and for that lady, well she is screwed. You get rock chips on your paint and don't get that warrantied... you had something go wrong with your tranny, she just had bad luck with a rock.

i know the dealer gets reinbursed for parts but i dont think so for labor, i know if it mazda was to actually be paid to fix the car not only would my car be fixed but they would have problem repairing anything for that matter regardless of mods or abuse.

Im not sure exactly where the warranty lies with her but i know i had my radiator replaced under warranty from a rock puncturing it, but that was with audi, so who knows with mazda.

also mazda offered some special paint coating which puts a warranty on the paint against chips and fading it was an extra $500 i completely forgot what exactly it was called though. youll be surprised with etxtra warranty shit whats covered or should be say supposed to be covered.

a intake that they installed and it voided your warranty? eff that. as said before, get a lawyer and stick it to the man!

You need to donate and read this: http://www.mazdaspeedforums.org/foru...arranty-45649/

I take it i need to donate to read it.. well if so its worth the donation, this is a way more lively community then i am used to on my previous forum.

Actually the post I wanted you to see was lost in the crash, I will repost the jist of it.

EDIT: My post in that thread re-hashed

Got it thank you.

I think i burned my bridges with this dealer though and at this point it would highly unlikley for them to want to assist me anymore in anything, i already filed with the BBB i had police there to take statements etc.. i can always try my luck with a different dealer but the next closest mazda dealer i believe is like a 40 mile run or so.

What dealer do you go to?

Mazda buys the CAI from Mazdaspeed. Two separate businesses. Need expert Mazda support? Contact David at dkbairbrushing@conversent.net. He is in Hamden, CT and has great contacts at the local Mazda dealer. He did my tranny and clutch (which were far out of warrantee). Use Sam as your referrer for quickest response. Note I have NO business connection to him, but we race together.
Good luck.

Man I wish you the best of luck with all of this, fight it all the way to the end. I would be so furious if I were you, and I'm sure you are. I can't believe how scummy these dealers are, they are some heartless sons of bitches. I dont have any advice for you, but I hope everything gets resolved in your favor. Good luck!

Mazda pays the dealership for the parts and for the labor, just not as much. They will only pay a certain rate per hour and a certain amount of hours for the job. There is no reason they should not be doing this for you. plus, you could tell Mazda that it's the same issue as before, just finally got worse? Oh, and when you emailed Mazda, what option did you click for the email to go to? Warranty?

i emailed them under ownership and maintenance - warranty coverage and also under My Dealership - Service department. i emailed them what i posted originally here but edited of course. I feel i state my case the best i could to mazda and now its just a waiting game to here back from people.

Just a reminder, even though you've already stated that mazda didn't void your warranty due to the CAI -

The magnusson-moss law (sp?) specifically states that dealerships must PROVE that a modification you have done contributed to the failure you're trying to get warranty for - THEY have to PROVE it - of course this proof would need to be produced in court, and that's why dealerships cut deals before actually going to court, because they don't have this proof.

In this situation, I would say that your prior visits complaining of clutch problems, plus the fact that you drove the car into the dealership and they put a bunch of miles on it before it blew, is enough for a lawyer to draft up a threat letter to the dealership... Odds are that as soon as the dealership is served with a court subpoena, they'll be calling up your lawyer to make a deal...

I'm so glad that you seem to have the means and tenacity to follow this all the way through... It's way too often that people who can't afford to be without a car, or can't afford to fight in court, get bullied by the "Stealerships" and cave in to them!

Involving your local TV news "Consumer Watchdog" is an awesome idea... Try all the networks until one of them agrees to do a story... Also, mention to them about the other 137 BBB complaints so that the station can turn it into a larger story than just a locals story... Bring down the public opinion ban hammer on this stealership (and all other dealers) and fuck their couches hard with it!

Yeah mazda pays the dealer for both parts and labor, So the dealer only makes money from this.

The only way they could possibly lose money on this is if they warranty it, and when they submit the claim to mazda to get the money, the claim is denied, and the dealer is debited for the parts and labor. Thats the only downside to their situation. THat MNA denies the claim. The dealer only stands to make money from warranty.

From reading this, having a completely stock car, with a factory performance part, and an extended warranty, you should have absolutely no problems getting this covered, It sounds like you have an absolute terrible fucking dealership.

I put together a list with details on everything and gathered up service receipts and what not.

More or less aside from being pissed the car broke in the first place i feel more let down by the dealer, which is why im fighting this to the end. i have dealt with this dealer for 10 years and bought several cars from them. my parents also bought their p5 and as of january this year cx9 from them and my grandparents as of september bought their Volvo S80 their too (its a volvo/mazda delaer)

This dealer has been nothing but helpful to me and my family till now and i honestly feel as if they are just trying to take advantage of me. The reason i say i think their taking advantage of me is this. long story short i bought my speed 3 cash and got a sick ass deal on it 21,455 out the door to be exact and it was a fully loaded gt with nav. Its almost like they think im rich or something and expected me to just be like ok heres 10 grand fix the car. Idk i may be right i may be wrong but thats how its making me feel.

Local news is next im gonna get on that after i here back from a few places.

the issue with them gambling thinking you have the money to pay for it is that, you can easily just walk away. So you dont pay them, and they dont get warranty payment. The dealer has no reason to do that. Makes no sense to lose out on a sale like that.

And its doubtful that the service department is going to have any knowledge of the deal you got on the car. From the sounds of the deal, you definitely bought from a sales guy trying to make his bonus quota (lose money or make nothing on the sale, and make it back from a corporate mazda bonus).

I have never had a bad experience with this dealer and thats why this is all as shock to me. They know me they know my family. The service guy is actually the same guy that been there since i first stepped foot in their. i have no clue as to whats up with them on this, they know me from personal experience how well i take care of my cars and the fact that aside one car i bought from there that had problems should be reason enough to see that something is up with this car.

Like i said idk if its true or not but that just how its making me feel. Its ilke they have an ulterior motive with this.

the service guys know the deal i got cause one of them commented on what a deal i got on it cause the price also included the mazdaspeed cai and the special paint coating and the extended warranty and so on and so forth.

Paul Newman (Famous actor / car enthusiast) owned the dealer and it seems like before he died it was the best dealer in the world now after his death the dealer has completely changed.

I know they get paid for doing the warranty work but at the same time they are acting as if its an act of congress to repair it and are throwing all sorts of bullshit at me so all in all it must not be worth it to them to fix it otherwise i probably would have have my car back in nice working order already.

hey, if you DO end up calling the news crew, make sure to DVR that shit. nothing like watching someones rep go down the drain on live TV haha. might be worth mentioning to them the lady with the A/C problem as well. in the infamous words of SNL's sean conory, "Suck it trebek, suck it long and suck it hard!" take em for all their worth.

Good luck and keep us posted on any updates you're permitted to share.

I want to clarify on this because it is in fact misleading. Dealers can not, CAN NOT void warranties. Period.

All warranty information specific to each VIN is managed through the MNA database. Dealers don't access it - regional claims advisors do. They keep running records of all warranty claims whether approved or denied. Previous claims can and do affect the outcome of future claims. But unless your car has been driven outside the country or considered a total loss through insurance, the warranty remains in effect.

post in a local newspaper and screw with their business too

good luck with everything. I thought that I had a tough time with my dealer closest to me when my 2010 was in the shop for a week, with them not knowing what is wrong with it, me saying there are problems with the turbo, them insisting it isn't. The next day I get a call that the gasket on the dp side was blown, and them insisting that it wasn't the turbo, and it was brought to them before for the same problem, but they couldn't reproduce the results.

sorry for the rant, and know that dealers suck, but good luck.

Open road mazda? That's why I switched to Hamilton Mazda. =)))

Yea open road.

I'm not going to them anymore if I have any problems with my car.

if there's one thing i've learned from MSF, its that when there is someone getting fucked over, every member here is willing to give their .02 -- be it absolutely terrible advice, or some of the best advice you can get from anybody...

there are some great ideas to be had on here

MSF knows how to ruin people's lives and dealer's reputations

fuck mazda's stealerships -- they've NEVER done anything for me without trying to rape me

i hate them so much

Dude I wish I lived near you cause I would make some signs and picket the fuck out of that place ...... I mean every mother fucker that wants to go to that dealership goes through us and your story... Grab those fucks by the balls and squeeze as hard as you are angry!! I would seriously think about getting some guys from this forum or anyone that wants to stand against injustice in your area and picket them for at least a couple of days!! I wish I could help you dude, I really feel for you!!

+1 i'm down to protest

quick point
if you have your original bridgestone potenza tires on the car obviously you did not beat on the car

that i do, and only about 50% wear. dont get me wrong i got on it from time to time but far from beating on it

Good God! I don't know what I can say that hasn't already been said, but good luck. I think that you are in the right and that your warranty should cover it. Subbing for updates.

My Potenzas lasted 12K miles and I dont consider my car beat on either.
If yours have 50% life after 20K miles, you have babied that car.
That should be proof enough.

I did baby it, it was a highway only driven car for work to and from, and i drove one of my other cars around town usually. This whole situation is really getting to me more and more cause i didnt drive the car hard at all. i can only imagine if i beat the shit out of the problems i would have had from the beginning. I have my cars for beating on and i have my cars for just putzing around grandpa style and my speed3 was my grandpa car. fast enough when i need it but and all just nice looking.

I will say this though... i bought the car originally with inconclusive intentions of using it for car shows or using as daily driver and after like a few weeks of owning it ended up getting a 01 GTR R34 that suited me much better for car show purposes, so i retired my MP3 and finally started my turbo build on it and replaced it with the speed3.

Legit, if i wanna beat on something i have several things that will suit my urge a thousand times better then the speed3 will, so i dont even bother doing it.

Damn, you have GTR R34? Lucky man. Where in CT are you located? My dad lives in CT in New Britain. Anyway, good luck with resolving this. As I said before, get a lawyer and fuck their couches.

Yeah, i had a 93 R32 too for a while, that was my show car for a couple years and it ended up getting stolen and never was found. I was in the market for a new car and a new show car and it was between the speed3 and the GTR, the GTR was supposedly sold so i bought the speed3 then i ended up hearing back the sail fell though with the GTR so i bought the GTR and turned that into my show car.

I live in Stratford, New Britain is about 35 -45 mins away from me

A Lawyer will be final resolution if all else fails. Im like completely fucked for money right now as i lost my job a few weeks ago so anything involving money is sorta a no go right now.

Sorry to hear about your job. Hope you'll find a new one soon. I'm fan of GTRs, especially R34. Where did you buy it from and for how much (if you don't mind me asking)? Someday when I'll be heading to New Britain I could stop by to check it out if you're ok with it.

^^ sounds like a man date


i seriously cant wait till this shit gets resolved (in your favor obviously)

i honestly think that Mazda stealerships have been fucking their customers over SO much -- i cant even imagine how much $ they've made off their customers that dont know shit about cars

"excuse me, Miss, your blinker fluid is low and you're going to need to rotate your intake valves every 2500 miles"

"OKAY What ever fixes her! That sound coming from the rear of my car was getting annoying!"

"That'll be $1,200, please"

yup

I hope i find a job soon too.

My uncle owns a euro/jdm/american restoration/performance shop and automotive import export business so he has connects with outside vendors and international dealerships. The car was originally for some kid in upstate Connecticut that my uncle was mediating a deal with and i just happen to see the distro photos in the shop and was like damn i should get another one. The people found out exactly how difficult it is to get the car like legit street legal and decided not to get it so i just had my uncle import it for me instead, It was 15k including the shipping fees and epa bullshit you need to go through when you import stuff. The dealer it came form was called Kyoto Motors, in Shimogy ku ward of Kyoto Japan.

My RX7 is JDM as well along with a few other cars i have owned

Yeah dude i dont mind at all. you can facebook me too if you want if you have a facebook.
i got pictures of pretty much everything on there Paul Dumas | Facebook

I cant wait either and i 100% agree with you, i unfortunately just thought it would never happen to me. I always read stories about people saying shit about dealers doing fucked up shit and not warrantying shit and i just never though it would happen to me, and look where i am now. Oh well, looks like this is the last mazda i buy.

hope this works out for you. my warranty was "voided" for having "race parts"

my stock turbo smoked within a month of me buying the car, took the car in 3 or 4 times stock (or with the mscai) and they "couldnt replicate the issue"

i got a downpipe, filled the dealer parking lot with smoke. they voided my warranty. I bought a big turbo, pulled and built the motor.

it worked out well for me, lol.