09 Speed 3 Blown Trans/clutch 20k miles dealer refuses to fix.

[hnda etr]

Originally Posted by tjader Wow that's fucking bs dude. Ive never had a problem with them before and they're even replacing my fuel pump because its "louder than normal" and im tbe. Wasn't your car in an accident and that's why you have the hood now? I remember your car there last winter and that's what mike said. Maybe that accident damaged it Sent from my DROIDX using Tapatalk

Any accident that could have damaged his clutch/transmission would have totalled the car...

[deyomatic]

NEWS CHANNEL 8!!! They're on every night showing clips of themselves making our State Secretary look dumb with a camera and mic in her face (about the Bridgeport Ballots mess). Call them, let them at least put bad press back on this dealership. Their big thing is protecting consumers and getting people fair treatment by showing up and putting people on the spot.

And, call a lawyer. Even if you think it's going to cost too much, just call them and give them the scoop. I'd be willing to bet a good one would be able to get the money to fix the car and have the dealer pay for legal fees, too, since it's all BS. More than likely, all that dealer will need to see is something written to them on legal letterhead and they'll cut their BS. A friend of mine did that once with a security deposit that his landlord was not going to pay him. His buddy sent a letter on his firm's letterhead reminding the shithead of his legal obligations to...blah blah blah... He had a check with interest the following week.

[Design]

Originally Posted by Blitzkrieg Well im still waiting on a bunch of shit still so im still clueless as to what it going to happen, i finally got the car towed from the dealer to my house and maybe when its nice out in gonna tear everythign apart and take a look for myself exactly what went wrong. As the car was before dropping it off to the dealer: drivable only stuck in gear and making a weird noise. as the car is now after the dealer: No clutch, no brakes, no gear engages or disengages and the car wont start cause the starter isnt engaging, also they removed the intake and never put it back on as it was just sitting in the back seat. I spoke wiht the mazda rep when i was there and all it did was make me never wanna own a mazda product ever again even more so then before i talked to him. I spoke with the mazda rep in person and this what he told me ans yes these are direct quotes... Mazda Rep: "Do to the fact that you purchased an official mazdaspeed product though it be covered by a mazda warranty, the item itself only carries a 1 year 12k mile warranty and you have exceeded the 1 year and 12k so we are unable to warranty your vehicle" Me: "So let me get this straight... Because the mazdaspeed intake only has a 1 year 12k warranty and it was installed it completely cancels out the 10y 100k mile warranty i purchased?????" Mazda Rep: "Yes, This is because the mazdaspeed intake creates a substantial amount of extra horsepower and due to the extra wear and tear on the car by this extra power we can not warranty the vehicle past the 1y 12k after the date of instalation" Me: "Can you please define substantial?? I would hardly consider 4 extra hp a substantial increase in power and if so you shouldnt waaranty vehicles that have been driven in temps below 30 degrees, you get even more extra power out of the car" Mazda Rep: "the mazdaspeed intake was specially calabrated and designd for the mazdaspeed 3 to increase power by up to 25%. This increase is what mazda and myself would consider substantial and air temperature doesnt effect the power of the vehicle only modifications do" Me: "Do you have any more???" Mazda Rep: "....... More??? More what??" Me: Drugs Mazda Rep: "Drugs?? Im not quite sure i understand your question" Me: "Yeah drugs, you have to high or fucked up on something to tell me an intake adds 70 Horsepower and air temps dont effect power at all" Mazda Rep: "I dont think theres anything more i can help you with. We are unable to fix your vehicle as its out of warranty and malfucntioned due to the extra power created by the aftermarket intake assembly and there is nothing that we can do for you" Me: "At least if your not gonna fix the car could you please tell me mazdas secret?? I wanna know the specific details on how they designed an intake that adds 70 hp so i can replicate it and become a blllionare making magical intake systems that create more added hp then some turbos and superchargers.." Mazda Rep: "I think were done here, you can pick up your keys at the service counter" Its just astonishing that People get jobs in feilds they dont know shit about.. I think im gonna apply to be a brain surgeon tomorrow, appearently in this day and age it just dont matter if you know about anything your doing.

You didn't speak with a "Mazda rep." Regional advisors are rarely at a dealer unless they are accompanying a warranty claims engineer. They certainly aren't going to tell you to "pick up your keys at the counter" lol. The guy you spoke with most likely works for the dealer/chain as a service advisor or a district manager. So if in fact the dealer had done something to make your problem worse, the above conversation illustrates their effort to protect their own interests (right or wrong).

The reality is that the MS "green" warranty does not interfere with Mazda's bumper-to-bumper, powertrain, federal emmissions, or extended warranties. If a component of the intake fails outside of the 12K warranty period, Mazda will not cover it. But they will cover related component damage such as the MAF, inlet, or turbo. This has been verified through several member warranty claims and my own interaction with HQ.

[envy]

Rofl there is a huge amount of fail at this dealership. If car manufactures aren't going to warranty cars they shouldn't offer warranties.

[TRex]

seriously dude...lawyer up...the law is on your side with this one...they have to produce substantial evidence saying modification damaged your car...all i know is that i am bringing a camera or some sort of recording to device if i ever go to the dealership

[Darksun280]

Best of luck to you op but way i see this playing out is your going to get frustrated after getting now where for months and finally pay to fix it or swap in a used trans

[DaleNixon]

Yeah that's some bullshit right there. I think you shouldn't antagonize them with the drugs comment etc. though. It might look bad if things go to the next level.

25% HP increase from an intake? Holy shit Mazda makes some awesome parts! I can't even get 25% extra from a Cobb SRI and an AP tune.

[HLR Element]

lmao, 25% increase... even fully bolted you're not at 25% increase.

[BrianZX10R]

ill tell u how i feel right now after reading your post OP. I feel like burning down that mazda dealer. i mean the stress i got from reading your experiance gives me stomach pains. YOU need to take it to a lawyer and win that case, then fuck those mazda guys in there asses and post vids on all there facebook pages so they get humiliated and hopefully take there own lives.

[Tommy]

Lawyer up already. Plenty of lawyers that specialize in this too that won't take any money from you unless they get you some money first. It's shit like this that makes me damn happy I am no longer under warranty. If my shit blows, I know I'm fucked so no sense in stressing it.

*edit*
Doh! Jinxed myself. Got a CEL this morning.

[Ntahndagirl]

If I were you, I would be taking pictures of the car, how it looked when you got it back, and also if you tear into it. Oh, and get as much paperwork as you can from the dealer. it should have your complaint, there diag, and probably (cuz they're assholes) a statement that your warranty is void, and you're denying the repair. This really sucks for you and I am sorry that you are having to deal with it. I really feel like emailing Mazda myself and telling them that it is ridiculous that they are not taking care of your cars repair.

[bigspender]

Hey this is my first post but I usually post at another mazda forum.

After reading this post this guy is SOL! He has made his situation far worse. My wife is a lawyer and I showed her this post and she LOL.

Why

1. He doesn't know how to communicate. (Stop the name calling be professional)

2. Dealer can come back against you saying you where combative and offensive in court.

3. He has not educated himself on warranty law or his own mazda warranty (google and print out and take it to the dealer especially the law where dealer must SHOW THE INTAKE TANKED YOUR TRANNY )

4. He moved the car from the dealer! (Your done just get the tranny for $1000 you just lost whatever you spent on extended warranty. You could easily recoup the 75 a day from this case WHEN YOU WON.)

5. He doesn't have a lawyer yet. (yeah you got laid off.... well sell one of your 4 cars and lawyer up extended warranty are not cheap plus the cost of fixing the car. You could even come out ahead if what we are reading is true)

Finally, and most importantly acting juvenile and saying mazda reps are on drugs, using profanity will get one know where when they are trying to get service. You could of handled this 4 pages ago by coming to the dealer in some nice casual business attire and a friend in a suit. You stated you have had 4 previous mazdas serviced at this dealer and you don't know them personally. Regardless, you should of asked for all service records to be printed, took pictures of the car with your friend in the suit and politely asked to speak with the highest person at the dealer and got a written statement of why your car would not be repaired. Calmly present your case with facts (PRINT OUTS) and then leaving calmly stating you will hear from a lawyer soon.

YOU HAVE TO KNOW HOW TO SPEAK TO PEOPLE.

I say just take this one to the head and get em next time.

[hnda etr]

Originally Posted by bigspender Hey this is my first post but I usually post at another mazda forum. After reading this post this guy is SOL! He has made his situation far worse. My wife is a lawyer and I showed her this post and she LOL. Why 1. He doesn't know how to communicate. (Stop the name calling be professional) 2. Dealer can come back against you saying you where combative and offensive in court. 3. He has not educated himself on warranty law or his own mazda warranty (google and print out and take it to the dealer especially the law where dealer must SHOW THE INTAKE TANKED YOUR TRANNY ) 4. He moved the car from the dealer! (Your done just get the tranny for $1000 you just lost whatever you spent on extended warranty. You could easily recoup the 75 a day from this case WHEN YOU WON.) 5. He doesn't have a lawyer yet. (yeah you got laid off.... well sell one of your 4 cars and lawyer up extended warranty are not cheap plus the cost of fixing the car. You could even come out ahead if what we are reading is true) Finally, and most importantly acting juvenile and saying mazda reps are on drugs, using profanity will get one know where when they are trying to get service. You could of handled this 4 pages ago by coming to the dealer in some nice casual business attire and a friend in a suit. You stated you have had 4 previous mazdas serviced at this dealer and you don't know them personally. Regardless, you should of asked for all service records to be printed, took pictures of the car with your friend in the suit and politely asked to speak with the highest person at the dealer and got a written statement of why your car would not be repaired. Calmly present your case with facts (PRINT OUTS) and then leaving calmly stating you will hear from a lawyer soon. YOU HAVE TO KNOW HOW TO SPEAK TO PEOPLE. I say just take this one to the head and get em next time.

Please use good grammar and proper spelling when posting on MSF.

For example:

it's "Mazda" not "mazda"
it's "Could Have" not "Could of"
it's "Should Have" not "Should of"
it's "You're done" not "Your done"
it's "She LOL'd" or "She LOLed" not "She LOL"
it's "You were" not "You Where"
it's "Warranties are" not "Warranty are"
it's "No Where" not "Know where"
it's "Gotten A" not "Got a"
it's "Get 'em" or "Get Them" not "Get em"

I won't even bother about the run on sentences or the lack of punctuation....

That is all.

Edit: Should have gotten your lawyer wife to proofread your post before posting it...

[Nataphen]

I almost did that same thing a minute ago. Reading his post annoyed the piss out of me. It was like reading one of Trey's posts...well, maybe not that bad.

[8.5MS3]

Originally Posted by bigspender Hey this is my first post but I usually post at another mazda forum. After reading this post this guy is SOL! He has made his situation far worse. My wife is a lawyer and I showed her this post and she LOL. Why 1. He doesn't know how to communicate. (Stop the name calling be professional) How will they prove that? "he called me bad names....prove it, he said/she said doesnt hold up in court " 2. Dealer can come back against you saying you where combative and offensive in court. see answer to #1 3. He has not educated himself on warranty law or his own mazda warranty (google and print out and take it to the dealer especially the law where dealer must SHOW THE INTAKE TANKED YOUR TRANNY ) obviously he did and they gave him a bs answer that an intake adds 75hp 4. He moved the car from the dealer! (Your done just get the tranny for $1000 you just lost whatever you spent on extended warranty. You could easily recoup the 75 a day from this case WHEN YOU WON.) what the fuck did you just say? speek engrish, for an ejumucated persun u have terrible grammer skilz 5. He doesn't have a lawyer yet. (yeah you got laid off.... well sell one of your 4 cars and lawyer up extended warranty are not cheap plus the cost of fixing the car. You could even come out ahead if what we are reading is true) we are telling him to get a lawyer, maybe hes got other shit to take care of Finally, and most importantly acting juvenile and saying mazda reps are on drugs, using profanity will get one know where when they are trying to get service. You could of handled this 4 pages ago by coming to the dealer in some nice casual business attire and a friend in a suit. You stated you have had 4 previous mazdas serviced at this dealer and you don't know them personally. Regardless, you should of asked for all service records to be printed, took pictures of the car with your friend in the suit and politely asked to speak with the highest person at the dealer and got a written statement of why your car would not be repaired. Calmly present your case with facts (PRINT OUTS) and then leaving calmly stating you will hear from a lawyer soon. repeat of question 1, brownies lecturing is a big no no YOU HAVE TO KNOW HOW TO SPEAK TO PEOPLE. I say just take this one to the head and get em next time.

FAGGOT

goddamnit

[bigspender]

Originally Posted by hnda etr Please use good grammar and proper spelling when posting on MSF. For example: it's "Mazda" not "mazda" it's "Could Have" not "Could of" it's "Should Have" not "Should of" it's "You're done" not "Your done" it's "She LOL'd" or "She LOLed" not "She LOL" it's "You were" not "You Where" it's "Warranties are" not "Warranty are" it's "No Where" not "Know where" it's "Gotten A" not "Got a" it's "Get 'em" or "Get Them" not "Get em" I won't even bother about the run on sentences or the lack of punctuation.... That is all. Edit: Should have gotten your lawyer wife to proofread your post before posting it...

Eat a dick.

Good grammar and proper spelling.

[MS33SM]

Fuckin brownies

[bigspender]

Originally Posted by 8.5MS3 FAGGOT goddamnit

How many times have you heard when calling any customer service dept. the phrase "This call will be monitored.....etc"

This guy needs to take the higher ground and be professional, even-though he may be in the right.

I'm a manager and I watch out for mine. If I got some puck ripping my staff I'm going to make his life hell and drag out his/her issue out as long as I can. You want respect give respect.

I would like to hear why he has such trouble with his dealer now after a long relationship. I'm sure I read in an earlier post that he have previous cars serviced at this dealer.

I have built strong relationships with my dealer repair center and never have been given the run around.

[bigspender]

I wish the guy luck especially with him losing his job sucks.

[Chupacabras]

Whenever I hear a story like this, whether online or on the street, the first thing I think is that there's a side to the story I'm just not getting. What's to be gained by a dealership nixing any powertrain work on someones newish car still under bumper-to-bumper warranty?

Not saying there is, just that this kind of thing is a PR disaster when it should be a payday for the dealership.

[bigspender]

Originally Posted by Chupacabras Whenever I hear a story like this, whether online or on the street, the first thing I think is that there's a side to the story I'm just not getting. What's to be gained by a dealership nixing any powertrain work on someones newish car still under bumper-to-bumper warranty? Not saying there is, just that this kind of thing is a PR disaster when it should be a payday for the dealership.

Yeah I feel the same way especially if he has had previous dealing with the dealership.

[NCZ13]

whenever someone brings a story up like this, I always point out that a dealer has no reason to deny a claim other then covering their own back from getting debited from mazda for during warranty work for an unwarrantable cause.

[shelbygoat]

sucks dude

[8.5MS3]

Originally Posted by bigspender How many times have you heard when calling any customer service dept. the phrase "This call will be monitored.....etc" He saw them in person "I spoke wiht the mazda rep when i was there" This guy needs to take the higher ground and be professional, even-though he may be in the right. I'm a manager and I watch out for mine. If I got some puck ripping my staff I'm going to make his life hell and drag out his/her issue out as long as I can. You want respect give respect. Not when the fucktard on the other side has absolutely 0 clue about what he's talking about. tell you what, have a retard hold your car hostage and demand 7k for it back, tell me if you lose your patients quickly I would like to hear why he has such trouble with his dealer now after a long relationship. I'm sure I read in an earlier post that he have previous cars serviced at this dealer. Because if you knew anything, warranty work is based on a strict manhour timeframe. When I had my turbo replaced it was worth 4.5 man hours. If it took them 2 or 10 it didnt matter they got the same amount from mazda. If the dealer knows its gonna take a shitload longer than the hours they are going to get paid for then of course they are going to resist. I have built strong relationships with my dealer repair center and never have been given the run around. Have you had any extensive warranty work done to your car other than broken light bulbs and the random creak or pop?

i rest my case

[08.5MS3]

Bump for updates?

[Jarods7920]

In for updates.

[Tweaek]

In for updates as well. Seems we all have a vested interest in this one.

[Kronis]

Curious to how this pans out. Bump.

It's a load of BS, you'll get em'!

[clowncar]

^donate for updates... brownie

[07ms3obrien]

You don't keep any receipts man? Where's the paper work for the warranty?


U produce some receipts you'll be good.

[oh10speed3]

I personally woulda decked that rep in the face for his inability to reason and for being so dumb. In the proceeding court case, I would have argued that he tried to touch my sack (albeit perjury) and I would have likely gotten it dropped because I have the late Johhny Cochran aka attorney extraordinaire on my side.

Hope all works out in the end.

And this should go without saying but immediately after this comment, I will be ordering a MSCAI so I can turn by bone stock Speed3 into an STi killer with my 25% increase in horsepower.

Run and tell that homegirl!

Sent from my Droid using Tapatalk

[deyomatic]

I'm wondering if OP got a lawyer that instructed him not to make any more posts on here. If so, let us know how it all turns out, and good luck.

[Todd H]

updates?

[shpankey]

Edit: My post is in the VIP section for everyone else, just know there is something you can do about this. Look in the VIP section for more info.

Blitz, check your PM.

[cudaman]

Wow, this is some predicament. You might try this as it sometimes gets results faster. Take in a video camera, and all your receipts from the previous work where they (the stealership) tried, sometimes unsuccessfully, to fix the ORIGINAL problem with the tranny coming out of gear. Get them on-the-record of not fixing it properly with paper and video evidence of such. Most folks hate being video recorded, so ask for permission or just keep it "on" at your side. They don't want to get caught in a lie....If you get permission, you can start the negotiating process and evidence/measurement process below.

Next, depending upon the time and mileage driven before the catastrophic failure, they did the original fix without mentioning that the CAI would have caused the gear-pop-out problem since the CAI was on there to start with. Next, since your engine is still OK, ask them to do a crank dyno on the engine to show how much HP is really coming in from the CAI (no need for a tranny for a crank dyno). Next, using that dyno, showing that the CAI only adds on the top-end, at most of 15 to 20 HP, and specifically, see what the crank dyno shows as far as low-end torque increase that would be applied to the tranny. Next, do the same with the stock intake back on. Compare the differences, especially in the low-end torque that the CAI is "purported" to give. After that, you would have to get the specs for the MS3 clutch and transmission. If the specs for the stock tranny and clutch can handle (in-their-optimal range) that extra torque, you would then have scientific evidence that the CAI did in-fact, NOT cause the transmission/clutch failure.

They will then back-pedal on the CAI blame, and say "driver error" on the transmission/clutch failure. But, you would have a record of them saying it was the CAI..... showing that they are just trying to find any scapegoat to not cover the repairs. Getting the pictures of what caused the tranny failure and finding out if a misaligned linkage or hydraulics bleed could have led to the failure (from their previous work), and voila', you can then blame the dealership's original repair (or lack thereof) forcing you to continue to use an already-damaged-and-unfixed transmission for several hundred miles... due to their lack of repair in the first place....... Go with several other ASE mechanics to argue the point so it's not just "you" doing the battling.

You mentioned you were an ASE certified tech, so you should be able to get some homies to help with that. In fact, if they have the tranny and clutch out, get pictures/video of those parts too, showing the damage and possible cause. The stock clutch/tranny should be able to handle that extra load, otherwise, Mazda would put a warning on the part stating that using it beyond it's "12 month warranty" could be harmful to your engine and drivetrain. We all know that's BS. They were just trying to find an excuse and limit your coverage.... And, being an ASE tech, why would you even want to pony up an extra $2500 or whatever for an extended warranty anyway? Those warranties are big cash cows for dealers. You could do the work yourself or through your own techie-ASE-friends.

[cudaman]

subscribing to get more updates. Blitzkrieg... add in more status data.

[jack_hammer]

EVERYONE: blitzkreig is gone.

Last Activity: 11-18-2010 08:44 AM



please let this thread die.

[NYXphil13]

son of a bitch... I go through the same dealership with way more mods, looks like im just gunna pro rate my warranty and skip all this crap.