CP-e Driver's side mount...Fucking Fail

[sheldonross]

Originally Posted by 8.5MS3 i dont give a fuck what your certification is Ive got a PE in Mechanical Engineering. big fucking deal doesnt mean dick in real life wanna see all my licenses? gtfo

Yeah what does mean something is experience (hint you need it to get certified not to get a degree) . But regardless, didn't really mean to get all high and mighty, but I've been working on cars for over a decade now. I've rebuilt 302s, 350s, tried my hand at body work and paint, powdercoating, and general repair.

Over the course of that time I've fucked some things up big time. For instance on rebuilding engines, I've rounded off more cams than I care to admit. But what I do realize, is that the vast majority of the reasons those things happen was my ignorance and inexperience. Not due to design flaws.

[triplejumper18]

Someone should have told Boeing to put some red loctite on the fasteners of their 737's before delivering them to Southwest.

[sheldonross]

Originally Posted by xxdjfate76xx WTF!! Really? ASE certified?? There's Autozone employees that are ASE certified!! None of your examples make any sense.. If I buy a headgasket that requires ASSEMBLY, then it is up to the manuf to provide that info according to THEIR design/engineering.

That's why I said "say what you will about it", but ignorance is as ignorance does. Autozone employess can get ASE certified in Parts Technician ie they know ABOUT parts, I'm ASE Master Tech on automobiles, which means I actually WORK on vehicles.

If none of examples make sense, you probably haven't been working on cars much.

[Tokay444]

that was my bad.

[Raider]

Now that people who have seem this thread now know to RED Loctite the bolts, what about every single other owner who has bought it, but might not be on this forum?

The only head's up was a thred buried (which they locked) in their section, posted not as a warning, but that just says," oh hey man, use some red Loctite. "

We tell people to RTFM all the time, and well, people DID RTFM and did did not state to use it. Cannot blame the installers for not being mind readers. Those who saw later instructions to use blue Loctite, also saw a failure.

CPE needs to email, mail, fax, call those who have bought the older style mounts with blue or no Loctite mandated, and get them up to speed. Then notify resellers to contact their buyer's, so they can be warned of possible catastrophic failure. That is what I feel needs to be done, and sooner than later.

[xxdjfate76xx]

No they don't make sense because they are irrellavent.. If loctite is so important, two years of engineering would have ment putting it in their instructions. JBR even includes a small amount when you buy his parts.

Fucking brownies gonna brown

[esr010]

Just got my direction revision email.




Sent from my iPhone using Tapatalk

[phillyb]

[DaleNixon]

Red lactate? Better take her to the doctor.

But yeah being shade tree mechanics is kind of the point. There were all kinds of things I assumed when I started working on cars that are just dead wrong. Like how you don't really tighten valve cover bolts very tight at all, etc.

So when I install a new part I tend to stick hard to the directions exactly as written. If they didn't mention loctite, I would not have put any on myself. Call me a noob or whatever. That's fine because I am. But for a compay like CP-E who charges a premium for their parts and are known for quality, I wouldn't expect to have to improvise some shit to get a mount to not fail. Save that for the Medieval traction bars lolololo

[sheldonross]

Originally Posted by xxdjfate76xx No they don't make sense because they are irrellavent.. If loctite is so important, two years of engineering would have ment putting it in their instructions. JBR even includes a small amount when you buy his parts. Fucking brownies gonna brown

Here's why it's relevant, buy a comp cam, don't break it in properly, then try and get their customer service department to show you sympathy. Buy ARP head studs, take the a head off, and put it back on without changing the head gasket. Blow said head gasket, call ARP and complain. Again, they'll cry you a river.

Point is certain installs require auxiliary knowledge, and people are not gonna hold your hand, while you do it.

[xxdjfate76xx]

I'm gonna go get certified by ASE to install my motor mounts now... I guess I'll need a doctrine in engineering to change my rod bearings

Are you fucking retarded? They are still irrelevant! If the head studs are installed correctly according to specs and that shit snaps, then you go on and find out other people have the same problem.. NOW you start looking for answers

Lol @phillyb

[Raider]

Originally Posted by esr010 Just got my direction revision email.

I would ignore that email if I received it like that. They need a "warning, your shit's gonna fall out, read this!" or something to that affect.

[phillyb]

Originally Posted by xxdjfate76xx Lol @phillyb

that's what i'm here for

[sheldonross]

Originally Posted by DaleNixon So when I install a new part I tend to stick hard to the directions exactly as written. If they didn't mention loctite, I would not have put any on myself. Call me a noob or whatever. That's fine because I am. But for a compay like CP-E who charges a premium for their parts and are known for quality, I wouldn't expect to have to improvise some shit to get a mount to not fail. Save that for the Medieval traction bars lolololo

That's a good point, and the original post I made was not really meant to call out people for trying to modify their cars. I just get annoyed when people bitch and moan about how shitty such and such is because they don't bend over backwards to help people who are probably partially responsible for the part failing. CP-E probably should be more explicit in their instructions, but making them out to be the worst thing since hitler is overboard.

Do I win a Godwin award?

[triplejumper18]

Be sure you get a CPA license to file your own 1040 as well.

Originally Posted by sheldonross That's a good point, and the original post I made was not really meant to call out people for trying to modify their cars. I just get annoyed when people bitch and moan about how shitty such and such is because they don't bend over backwards to help people who are probably partially responsible for the part failing. CP-E probably should be more explicit in their instructions, but making them out to be the worst thing since hitler is overboard. Do I win a Godwin award?

No, you win a fucking donate award.

[Cataphract_40]

Originally Posted by esr010 Just got my direction revision email. Sent from my iPhone using Tapatalk

Yeah, I got that email too.

Update:

Lines of communication have remained open with CP-e...long story short, it appears they are willing to replace the CV boot. (Anyone know the part number for that boot?)

Also notice that they are now getting the word about this mount out to the customers who bought it directly, via email. Say what you want, but it looks like CP-e is at least trying to help me out here, and let others know about the loctite situation.

OP updated as well.

[alien_sporez]

Originally Posted by Cataphract_40 Yeah, I got that email too. Update: Lines of communication have remained open with CP-e...long story short, it appears they are willing to replace the CV boot. (Anyone know the part number for that boot?) Also notice that they are now getting the word about this mount out to the customers who bought it directly, via email. Say what you want, but it looks like CP-e is at least trying to help me out here, and let others know about the loctite situation. OP updated as well.

FANTASTIC!!!

It's good they acted fast on this, because a few more days of this shit and we would have destroyed their entire business. Now they just have to address the other failures

[MATT DAMOND]

Originally Posted by Cataphract_40 Yeah, I got that email too. Update: Lines of communication have remained open with CP-e...long story short, it appears they are willing to replace the CV boot. (Anyone know the part number for that boot?) Also notice that they are now getting the word about this mount out to the customers who bought it directly, via email. Say what you want, but it looks like CP-e is at least trying to help me out here, and let others know about the loctite situation. OP updated as well.

I think this may be the P/N: GG4622640

[theurgy]

That's great news... well nice to see CP-e taking some measures to make their products work.

Sheldonross: I disagree with the idea that it should be implied that you use Loctite in this case.
You example of using assembly lube with cams or replacing a headgasket when installing ARP studs.
Agreed any mechanic worth his salt would know these things, however this isn't a matter of assembly of a part into other parts... this is assembly of a part onto the SAME part. Hell I think CP-e should have assembled it themselves prior to shipping, or included red loctite.
A transmission mount is a unit in and of itself and to leave out crucial data in it's own assembly is a lack on their part.
Now I won't argue about whether they should have made this a single piece instead of relying on 8 bolts (although I think that is a pretty basic possible point of failure), I will say that for whatever reasons they made it two pieces, they could have included red loctite (a la JBarone) or even preapply some on the bolts before shipment, or they could have assembled it themselves properly at the factory.

[MattJackson86]

Glad to see CP-E taking care of this issue. They may have messed up by not specifically stating to use loctite, but at least they are standing up and resolving the issue. I think 9 pages of CP-E bashing is a little uncalled for. Seems as though there customer service is not as bad as people imply. Ive never had anything but great customer service.

Originally Posted by theurgy I will say that for whatever reasons they made it two pieces, they could have included red loctite (a la JBarone) or even preapply some on the bolts before shipment, or they could have assembled it themselves properly at the factory.

Shoulda, coulda, woulda right? They were getting bashed for not releasing the mounts in a timely manner. Maybe they rushed the release and simple forgot to mention the loctite and assumed people would put it on.

[ingorvate]

I understand that most of you are just looking for the manufacturer to properly respond to the issue, and take care of any damages caused by the failure of the product. They are doing that. The problem is that when things go wrong, the tendency is to run to the forums first, and then approach the manufacturer second.... and allow the entire customer service and warranty process to be broadcast on the internet. More often than not, the "angry mob" that develops on this forum is just looking for an opportunity to complain about something. That being said, those of you who are also running these engine mounts are understandably concerned about the same thing happening to you.... but bad mouthing the company, threatening to destroy their reputation and business, and sending hateful emails to the employees does not inspire productive communication or encourage cp-e to publicly inform the world how they are handling the issue. They would rather deal with the customer one on one so the issue can be resolved as quick as possible, and the customers needs are not lost in the chaos. The fact is that nothing is accomplished with irrational arguments.

As the OP has said, cp-e is going to take care of him. They are actively trying to contact their customers who have purchased these engine mounts, as well as their distributors. If you give cp-e a chance to handle an issue, they will not let you down.

[08.5MS3]

Good to see they are taking care of your issues, Dan. Maybe we will see all the haters start to respect them just a little bit. However, I highly doubt it. People here are one track minded.


Tapawhat?

[triplejumper18]

What are the odds that the OP wouldn't be getting a new axle without this thread?

[darkcambria]

Originally Posted by triplejumper18 What are the odds that the OP wouldn't be getting a new axle without this thread?

What are the odds that cpe wouldn't have such a negative opinion of this forum if you didn't bash them at every opportunity and create useless threads just to bash them?

[ak_spray]

Originally Posted by darkcambria What are the odds that cpe wouldn't have such a negative opinion of this forum if you didn't bash them at every opportunity and create useless threads just to bash them?

This is far from a useless thread. It inform the owners of this mount that red locktite should have been used.

[darkcambria]

Originally Posted by ak_spray This is far from a useless thread. It inform the owners of this mount that red locktite should have been used.

This isnt the thread I was calling useless. His thread about seals not coming with loctite was created just for the "lulz" and was not in any way constructive.

[triplejumper18]

Originally Posted by darkcambria This isnt the thread I was calling useless. His thread about seals not coming with loctite was created just for the "lulz" and was not in any way constructive.

MSF is srs business. Sarcasm is a killer.

[darkcambria]

Originally Posted by triplejumper18 MSF is srs business. Sarcasm is a killer.

I'm cool with sarcasm, do what you want. But I cant be the only one seeing Cpe going the way of Cobb thanks to everyone's attitudes.

[08.5MS3]

Originally Posted by darkcambria I'm cool with sarcasm, do what you want. But I cant be the only one seeing Cpe going the way of Cobb thanks to everyone's attitudes.

Ditto. I'm reminded of COBB all the time when this shit happens.


Tapawhat?

[alien_sporez]

Originally Posted by ingorvate I understand that most of you are just looking for the manufacturer to properly respond to the issue, and take care of any damages caused by the failure of the product. They are doing that. The problem is that when things go wrong, the tendency is to run to the forums first, and then approach the manufacturer second.... and allow the entire customer service and warranty process to be broadcast on the internet. More often than not, the "angry mob" that develops on this forum is just looking for an opportunity to complain about something. That being said, those of you who are also running these engine mounts are understandably concerned about the same thing happening to you.... but bad mouthing the company, threatening to destroy their reputation and business, and sending hateful emails to the employees does not inspire productive communication or encourage cp-e to publicly inform the world how they are handling the issue. They would rather deal with the customer one on one so the issue can be resolved as quick as possible, and the customers needs are not lost in the chaos. The fact is that nothing is accomplished with irrational arguments. As the OP has said, cp-e is going to take care of him. They are actively trying to contact their customers who have purchased these engine mounts, as well as their distributors. If you give cp-e a chance to handle an issue, they will not let you down.

But... but... but... that's what we do. Don't take that away from us!!!


_

[triplejumper18]

Originally Posted by darkcambria I'm cool with sarcasm, do what you want. But I cant be the only one seeing Cpe going the way of Cobb thanks to everyone's attitudes.

Originally Posted by 08.5MS3 Ditto. I'm reminded of COBB all the time when this shit happens. Tapawhat?

And I'm reminded of what took place before that mess and what is happening now.....lack of support and customer service. Cobb fixed their shit and is doing an excellent job and now it's up to CP-E to follow suit. CP-E was doing well when Jake was around and when he left it's gone to shit.

Companies that have their shit in order don't take grief from MSF. Corksport, JBR, RPM, etc are examples.

[socks]

im curious as to the FoS on 8 bolts (what are they, 1/4"?) for that mount.

did cpe release the white paper on these?

[doubleflusher]

How many people in this thread actually own these mounts?

How many people in this thread are here to bitch because they like to bitch?

I own the mounts.

[superskaterxes]

im here to personally bring down cpe but after stepping up for the OP they have taken their first step in the right direction.

too bad their starting from the bottom of the great wall of china.......

[Grumpyjap]

I own the mounts, installed with the red loctite, 4 track days later mount is still holding strong.
The people with this mount PLEASE use the red locktite and as with any new aftermarket part don;t just install and forget about it. Check it every so often, Especially after the initial install. Plus it makes it easier to clean the engine bay when parts are out lol

[MattJackson86]

4 months, 1 track day, blue loctite. Holding strong (as far as I know). Will go red and the backing plate in future.

[DaleNixon]

Good on CP-E if they're replacing your CV boot and getting the word out to customers!

[dizzin9]

i am CLS certified...


i think the design is fail.

[Mr_Bill]

FYI...received the same e-mail from CP-E last night with notes on the tranny mount. Looks like the voices have been heard.

Now if I can get that fuel pump core charge returned I can go blow that money on some booze and crack whores to celebrate.

[Cataphract_40]

TRZ tranny mount successfully re-installed...taking it to the dealer to see what they say needs repairing