Just installed PTP internals..and problem

[phillyb]

i know i've read (truth in that? idk) that john has contemplated that, but it would increase the cost of the internals greatly due to the rig/jig/machine that does the work.
apr/cpe have a machine that's pretty nuts that tests the pumps prior to shipment. idk how many of those machines there are.

[Fagwagon]

hmm well maybe he could borrow cp-e's machine, they are nice people.

[madvillain]

I want to see Blackspeed's pump that he received from PTP, especially the gashes.

[Blackspeed]

here you go.
the last hard is hard to see in the pic, but those are hammer marks on the plate and the bolt head is flattened by the hammer.

[shpankey]

Question for John. Do you think adding something like Marvel Mystery Oil to the gas would help any? I know people say it lubricates fuel pumps etc. so I ran some during my pump's break in with good success. I don't know if it actually contributed or not so I thought I'd ask. If so, maybe it can help some of these guys out.

[jack_hammer]

Originally Posted by Blackspeed here you go. the last hard is hard to see in the pic, but those are hammer marks on the plate and the bolt head is flattened by the hammer.

that's crazy. QC FTL. PTP should have rejected that core when they received it.

[Fagwagon]

so i just got off the phone with john again i wanted to know if he could just send me out another thing of internals so i could switch them out in one swoop. He denied that because of the amount of people hes done that with so far and the amount hes gotten screwed--namely one guy that sent his pump in for warranty and the internals were actually a totaly different brand, he had already sent the pump out and the guy claimed he didnt know because he bought it from another member second hand but still had the invoice--

Anyways had a pretty long talk and im going to be pulling them out friday and calling him with the tracking num and then he is going to overnight the new ones. Pretty cool guy.

He said a lot of people are sending in parts for warranty and they never popped the retainer button back in when reinstalling. Causing them to fail almost instantly.

He also went on to say that he "cut a few corners" on this last batch to get them out faster, which could have caused my problem. I didnt ask what "corners" they were cuz i have no idea the processess these things go through.

[jack_hammer]

hopefully that is the last time he cuts corners.

[Blackspeed]

cut corners? wtf? I think thats a tad bit irresponsible considering what this part is for.

[FORZDA 1]

Originally Posted by Blackspeed here you go. the last hard is hard to see in the pic, but those are hammer marks on the plate and the bolt head is flattened by the hammer.

Looks more like vice jaw marks to me.... The pump body must be held tightly to remove/install the inner nut for the piston/sleeve. If this was a refurbed pump by PTP it could have been done by the previous owner and PTP installed bew internals and sent it back out. I'm not defending PTP pumps/kits as I certainly wouldn't buy one, just telling it like I see it....

[Blackspeed]

Originally Posted by FORZDA 1 Looks more like vice jaw marks to me.... The pump body must be held tightly to remove/install the inner nut for the piston/sleeve. If this was a refurbed pump by PTP it could have been done by the previous owner and PTP installed bew internals and sent it back out. I'm not defending PTP pumps/kits as I certainly wouldn't buy one, just telling it like I see it....

No. there are vise marks on the places where it would be normal to have them, I just didnt take pics of those areas. Thats why I said its hard to see, but there are semi-circular marks(probably 15-20). They are definately hammer marks.

I'm assuming that this was a core that a customer fucked up. John told me they use soft grip vise jaws as well.

[Fagwagon]

Originally Posted by Blackspeed cut corners? wtf? I think thats a tad bit irresponsible considering what this part is for.

im sure he is not going to be cutting the corners with this batch

[FORZDA 1]

Originally Posted by Blackspeed No. there are vise marks on the places where it would be normal to have them, I just didnt take pics of those areas. Thats why I said its hard to see, but there are semi-circular marks(probably 15-20). They are definately hammer marks. I'm assuming that this was a core that a customer fucked up. John told me they use soft grip vise jaws as well.

That is curious if they are indeed hammer marks, and LOTS of them. I can't think of any reason to hit it with a hammer other than pure juvenile dumbass frustration......

[Blackspeed]

Originally Posted by Fagwagon im sure he is not going to be cutting the corners with this batch

My point being that he should have NEVER cut corners to begin with a part that plays an important role in keeping your motor from possibly blowing.

Originally Posted by FORZDA 1 That is curious if they are indeed hammer marks, and LOTS of them. I can't think of any reason to hit it with a hammer other than pure juvenile dumbass frustration......

The only thing i can think of is that someone tried to reinstall the pump and didnt realize you have to compress the spring to get it to go back in far enough to start threading the bolts. Then commence the juvenile frustration of beating it with a hammer.

[Fagwagon]

I agree with you 110% when i heard him say that i was like what? why.

[IshiKage]

Originally Posted by darth vader Tight tolerances are essential for this to work but, there was a problem with supply, I believe, earlier this year, when some pump parts were machined in cold temps and failed QC when measured at higher temps, iirc. PtP followed this up and solved the problem. It meant having to wait for a while to get pumps or internals. This could explain a pump siezure as the parts would grow slightly at higher temps and they might hit interference fit.

i totally agree with this. my pump starts dropping pressure once the internals get hot.

but when the pump and internals are still cool yet my coolant has reached opt temp for me to go wot. i can go wot without seeing drops in pressure. but the moment the fp warms up, thats when pressure starts dropping

[shpankey]

If he's cutting corners then he's not a "pretty cool guy" as you said.

Put me down as a potential customer no longer. That shit pisses me off. Cutting corners my ass.

[Fagwagon]

Originally Posted by shpankey If he's cutting corners then he's not a "pretty cool guy" as you said. Put me down as a potential customer no longer. That shit pisses me off. Cutting corners my ass.

People make mistakes..i dont know what he left out of the process but the way he put it, he has had a lot more failures out of the corner cutted batch. What made me think hes a decent person is that he openly admitted to what he did wrong and said hes not going to do it again.

[FORZDA 1]

Originally Posted by Blackspeed ........The only thing i can think of is that someone tried to reinstall the pump and didnt realize you have to compress the spring to get it to go back in far enough to start threading the bolts. Then commence the juvenile frustration of beating it with a hammer.

LOL Sure could have been the problem!

[jack_hammer]

Originally Posted by Fagwagon People make mistakes..i dont know what he left out of the process but the way he put it, he has had a lot more failures out of the corner cutted batch. What made me think hes a decent person is that he openly admitted to what he did wrong and said hes not going to do it again.

race roots admitted their mistakes, too. and have vowed not to repeat them. let's welcome the guy back, whattaya say?

no i know there's a difference and i believe ptp has earned a solid reputation before this. that gives them a little leeway to make a mistake, admit it, correct it, and avoid it in the future. sucks, though.

[m4tic]

this is a big difference from holding 6000 of your dollars and then refusing to refund it... far from it....

wtf does it matter if the pump has marks on it... it doesnt change how it works.... fvck i cut into my pump with a grinder to get one of the rounded e8 torx screws off...

[phillyb]

hahahahahaha. that was so fucking funny!!!!!!!!

[Blackspeed]

Originally Posted by bmorrisj wtf does it matter if the pump has marks on it... it doesnt change how it works.... fvck i cut into my pump with a grinder to get one of the rounded e8 torx screws off...

2 reasons that it matters:

1) John told me himself that the pump should not have left his shop in the condition that I recieved it.
2) Part of the damage was to the electrical connection which makes it unable to hold the clip in place. That means it can come loose whenever it feels like it.

[super_pablo_]

its interesting you guys mention these things....
so most of you guys posting here already saw my thread about my ptp pump also failing... theres no doubt there was a defect on that batch which according to john was a "revision" which they undid for this new batch coming up any day...

i did wanna mention i was a bit upset at the state of my core too... it was nothing like the pics shown on this thread... but i did see some gushes and minor wear and tear marks whereas mine was perfectly fine when i sent it...

never complained about it, but maybe i should bring it up to him now that my pump is on its way to ptp...could be another reason to try to convince him to overnight that shit back to me... ill be pissed if i dont get it by this weekend as promised...

[ptperformance]

Originally Posted by 2007speed3 Ahhhhmmmmm... I have 1300 miles on my ptp built pump, still fucking seizes.. that is all.. maybe i should let it idle for another 30 min. haha

Well maybe you should get a hold of us so we can warranty that out for you vs bitching on the forums.... but that is just me.

[FORZDA 1]

Originally Posted by ptperformance Well maybe you should get a hold of us so we can warranty that out for you vs bitching on the forums.... but that is just me.

Now what fun is that John!

[ptperformance]

I don't have time to go through this whole thread but I will when I get back.

Our pumps come with a lifetime warranty on them, we will get any of our pump issues address but you have to follow our break-in directions if you want to get that warranty. We have a process that you need to follow, if you don't then no warranty for you.

For all the people complaining about the appearance of the pump, there are going to be clamp marks on the pump from loading it up in the vise (soft jaw, but they still make marks on the pump body). These marks will not affect the performance of the pump in anyway and we are now checking every pump for broken connectors, if you send us a core with a broken connector, you don't get your core refund.

For those that screw the pump up of have some mechanic tear the pump apart and tear up the pump, well that falls on your shoulders. We are not here to warranty the pump after it leaves our shop. You have some tool that decides to tear our pump apart and has no idea what he is doing, well sorry but that is not part of the warranty process.

We back our product with a 100% warranty against defects, not misshandling of the parts.

If you have any questions about your pump internals please shoot us a call or send over an email.


Thanks.

Originally Posted by FORZDA 1 Now what fun is that John!

I guess there isn't any fun in that, LOL.

It would be nice to have the customers contact us so we can get them taken care of before we have to address them on the forums.

[jack_hammer]

Originally Posted by ptperformance It would be nice to have the customers contact us so we can get them taken care of before we have to address them on the forums.

BORING

[ptperformance]

Originally Posted by broncojd78 race roots admitted their mistakes, too. and have vowed not to repeat them. let's welcome the guy back, whattaya say? no i know there's a difference and i believe ptp has earned a solid reputation before this. that gives them a little leeway to make a mistake, admit it, correct it, and avoid it in the future. sucks, though.

This was not a mistake that was visible, it was a materail issue that the Q&A specialist missed. Every parts has its MFG problems, I am just happy that we caught it before to many of them made it out into the market.

[FORZDA 1]

Originally Posted by ptperformance ..... I guess there isn't any fun in that, LOL. It would be nice to have the customers contact us so we can get them taken care of before we have to address them on the forums.

Yup, but it's said somewhere up in the thread that it happened on a weekend or something and you guys were on some "personal" time! The tough problem comes in when folks bolt mods onto their only means of transportation so when they have relatively minor problems, that will take a few days to sort out, it becomes a major crisis for them. Just sayin'.....

[phillyb]

john, have you considered taping some paprt towels to the vise?
no shit...it'll still grab everything well, but it won't make marks.
new internals are due in when?
i'm in the market for some.

[Fagwagon]

Originally Posted by ptperformance It would be nice to have the customers contact us so we can get them taken care of before we have to address them on the forums.

Mine will be going out friday morning John, just like we had talked about over the phone.
-Brian.

[FORZDA 1]

Originally Posted by ptperformance This was not a mistake that was visible, it was a materail issue that the Q&A specialist missed. Every parts has its MFG problems, I am just happy that we caught it before to many of them made it out into the market.

Yep, I've been poo-pooing your pumps/kits because of the rash of problems lately and bought a set of KMD internals a little while that work fine for me. Hope you get the issue solved soon as I know you have good products.

[Fagwagon]

Just an FYI i didnt start this thread to bitch about product and i contacted ptp via email before anything. So dont you put that shit on me john-lol. I completely understand there are going to be failures. I also understand that a warantee means i will be taken care of and thats why i trust Pt-P (john) to replace my set of internals for me.

[ptperformance]

Originally Posted by broncojd78 BORING

LOL

Originally Posted by FORZDA 1 Yup, but it's said somewhere up in the thread that it happened on a weekend or something and you guys were on some "personal" time! The tough problem comes in when folks bolt mods onto their only means of transportation so when they have relatively minor problems, that will take a few days to sort out, it becomes a major crisis for them. Just sayin'.....

I understand this but... if its your only means of trasnportation then something should be done about making arrangements prior to installing "any" part. I have seen the simplest of mod take a car down for a good long time.

Originally Posted by phillyb john, have you considered taping some paprt towels to the vise? no shit...it'll still grab everything well, but it won't make marks. new internals are due in when? i'm in the market for some.

Soft Jaw clamps are the only thing thats needed. We built a specaial holder about 100 pumps ago, it still marked the side of the pump up, its just not something that you can get around when doing pump upgrades.

Originally Posted by Fagwagon Mine will be going out friday morning John, just like we had talked about over the phone. -Brian.

Sounds good, we have the internals showing up today so we will be able to get these few customers taken care of.

Originally Posted by FORZDA 1 Yep, I've been poo-pooing your pumps/kits because of the rash of problems lately and bought a set of KMD internals a little while that work fine for me. Hope you get the issue solved soon as I know you have good products.

Rash of problems? I would have to say that we had 6 or 7 pumps fail out of the last batch of 72, I kept 20 + of those units out of the last batch before we even shipped them due to material debris inside the metal/surface of the pumps.

The KMD's are not a bad pump, I have a major issue with the coatings that they use since we tried the Armormoly (sp) with nothing but problems and decided to go a different route with our coating process. The product is good, we just ran into a few issues with the material that we are addressing with the supplier.

Originally Posted by Fagwagon Just an FYI i didnt start this thread to bitch about product and i contacted ptp via email before anything. So dont you put that shit on me john-lol. I completely understand there are going to be failures. I also understand that a warantee means i will be taken care of and thats why i trust Pt-P (john) to replace my set of internals for me.

I know you didn't, we did need to address the problems and comments that got made in this thread good or bad.

[FORZDA 1]

[QUOTE=ptperformance;470891......Rash of problems? I would have to say that we had 6 or 7 pumps fail out of the last batch of 72, I kept 20 + of those units out of the last batch before we even shipped them due to material debris inside the metal/surface of the pumps......[/QUOTE]

Yeah, I had planned to buy the kit from you and it seemed these 6 or 7 came along right when I was near ready to do my pump. No harm, no foul. Hang in there with us (Speed nuts) and via versa.

[IshiKage]

well john, what do i need to get to get replacement internals?

ive sent you a few msgs over the last month or so and havent gotten a response. also sent one to pam and she hasnt responded either.

can we please get this handled. i now have 3000 miles on my pump and its still dropping pressure as we discussed before, when you advised me to give the pump a few hundred more miles. i told you i would take it to 3000k to see if the pump would break in but still hasnt

[ptperformance]

Originally Posted by FORZDA 1 Yeah, I had planned to buy the kit from you and it seemed these 6 or 7 came along right when I was near ready to do my pump. No harm, no foul. Hang in there with us (Speed nuts) and via versa.

From some of your quotes in this thread is appears that you have a problem with the internals considering you never ran a set. I guess I should take you name off the HP relief valve GB since you don't feel that our products are worth buying. Let me know if you still want to be on that GB, thanks.

Originally Posted by 240mazspd3 well john, what do i need to get to get replacement internals? ive sent you a few msgs over the last mount or so and havent gotten a response. also sent one to pam and she hasnt responded either. can we please get this handled. i now have 3000 miles on my pump and its still dropping pressure as we discussed before, when you advised me to give the pump a few hundred more miles. i told you i would take it to 3000k to see if the pump would break in but still hasnt

So you PM'ed me and Monica and we didn't get back to you... ever think about calling or sending an email? Not trying to be a dick, but if you want something maybe you should take the time to get a hold of us.

Send us your internals with a note and a description of the problem and we will get a replacement set out to you. I will applogize in not getting back to your PM, but please don't come into a thread and complain if you have not taken the time to get a hold of us (phone call).

Thanks.

To the few that are bitching about the pump and the appearance of it. If you want I will refund your money when you send your pump back to me and send you a new OEM pump in return with OEM internals.

We are going to add a new option for those that want a "new" pump (no core refund) when they order a full pump assembly from us. This way you get a "new looking" pump in return vs something that looks "beat up".

I have no problems refunding those that don't like the condition of the pump, so if you are one of those people, send me your pump and we will get you taken care of.

[IshiKage]

Originally Posted by ptperformance From some of your quotes in this thread is appears that you have a problem with the internals considering you never ran a set. I guess I should take you name off the HP relief valve GB since you don't feel that our products are worth buying. Let me know if you still want to be on that GB, thanks. So you PM'ed me and Monica and we didn't get back to you... ever think about calling or sending an email? Not trying to be a dick, but if you want something maybe you should take the time to get a hold of us. Send us your internals with a note and a description of the problem and we will get a replacement set out to you. I will applogize in not getting back to your PM, but please don't come into a thread and complain if you have not taken the time to get a hold of us (phone call). Thanks. To the few that are bitching about the pump and the appearance of it. If you want I will refund your money when you send your pump back to me and send you a new OEM pump in return with OEM internals. We are going to add a new option for those that want a "new" pump (no core refund) when they order a full pump assembly from us. This way you get a "new looking" pump in return vs something that looks "beat up". I have no problems refunding those that don't like the condition of the pump, so if you are one of those people, send me your pump and we will get you taken care of.

not sure what your prob is but i wasnt a dick one bit in my post. you and i have spoken on a few occasions about my pump, actaully, the last time i was in contact with you about my pump was over the phone. and the reason why i didnt send you an email or call, was b/c i figured you were alittle busy at the moment, possibly making a new batch of internals since more and more people began having issues and thought youd get back to me at some time

i didnt want to be a pest so decided to be patient and until i was contacted by you or Monica. i refrained from posting about my pump issues publicly until weeks upon weeks passed without a response to my pm's. i saw you posted in this thread but i still hadnt gotten a response to my PMs so i decided to post

i didnt do anything to merit the 'tude man. i havent said one foul thing about your product...at all.

internals will be in the mail and ill send a pm when they are headed that way

[Blackspeed]

Originally Posted by ptperformance To the few that are bitching about the pump and the appearance of it. If you want I will refund your money when you send your pump back to me and send you a new OEM pump in return with OEM internals. We are going to add a new option for those that want a "new" pump (no core refund) when they order a full pump assembly from us. This way you get a "new looking" pump in return vs something that looks "beat up". I have no problems refunding those that don't like the condition of the pump, so if you are one of those people, send me your pump and we will get you taken care of.

There is only one "bitching" and that was me, so you can go ahead and use my name. I wasn't even going to say anything about the appearance of the pump unitl I realized the electrical clip was broken AFTER installing it.

Just to be clear to everyone else: My pump works flawlessly and I did the recommended break-in. I ordered my pump on Feb. 25, so I dont know if this was in the "bad" batch or not.
The only REAL complaint I had was the broken electrical clip.

I think I stated this before, but will say it again. I spoke with John on the phone and he said he would take care of me, so I have no problems. Thanks John.