CP-E Downpipe missing

[NJSPEED3]

Originally Posted by www.cp-e.com This one is tough to field as there is more going on than what can be said. That being said, It is no excuse for the customer to be inconvenienced. For this we are truly sorry and we are trying to work with edge to remedy this problem.

That was all I was trying to point out here.

Sent from my DROID4 using Tapatalk 2

[DownSideFX]

For what its worth, I ordered a CP-E TMIC last week from Edge and had no issues. No shipping delays, was updated in a timely manner, arrived in good shape.

I pretty much exclusively stick to Corksport and Edge these days.

[Scoobs]

Originally Posted by Raider Well, a strong forum presence here would be good PR too. and we NEVER have any threads that go off-topic, ever.

Good PR sells parts, just look at Jamie's PR. Every noob gets greeted by Jamie. So is JP and Eric from Edge.

I want CP-E to do good, sell their parts and make new stuff for our cars but sitting in the shadow and making all kind of mistakes wont help them.

If I was them I would ship that DP by express mail for free to the OP...

[Raider]

I guess the problem is simple, guessing the client paid, and the order was placed from Edge.
1) Part is in stock but did not ship because of random fold in the space-time continuum or something.
2) Part is out of stock, and ETA for pieces needed keep getting pushed back, and updates not sent to Edge due to random fold in the space-time continuum or something.

I am not sure what going on that cannot be said would cause a 5 week blackout in response is all I am saying.

[himurax13]

Originally Posted by Grumpyjap 5 weeks? ugh...ok I will get right on it. Sorry again for this.

It took CP-E 2 months to install the mounts for the shroud on my intercooler, another week to send me the shroud, and another 2 weeks to send me the bolts to mount the shroud. If I would have known all of this, I would have just left the damn intercooler as it was.

Edge auto sports has been a little slow as of late due to the move and a bucket in the road but I got all of my recent orders in a timely manner and at a good price .

[Scoobs]

Originally Posted by Raider I guess the problem is simple, guessing the client paid, and the order was placed from Edge. 1) Part is in stock but did not ship because of random fold in the space-time continuum or something. 2) Part is out of stock, and ETA for pieces needed keep getting pushed back, and updates not sent to Edge due to random fold in the space-time continuum or something. I am not sure what going on that cannot be said would cause a 5 week blackout in response is all I am saying.

but you are right, I don't understand this situation. CP-E will fix the problem but it still took 5 weeks to get there. This is why this forum is so important.

[www.cp-e.com]

We understand the issues and we are working to resolve them with Edge.

[www.cp-e.com]

Originally Posted by Scoobs Good PR sells parts, just look at Jamie's PR. Every noob gets greeted by Jamie. So is JP and Eric from Edge. I want CP-E to do good, sell their parts and make new stuff for our cars but sitting in the shadow and making all kind of mistakes wont help them. If I was them I would ship that DP by express mail for free to the OP...

Point taken and very good advice. Thank you. cp-e will definitely be more involved on msf. We definitely appreciate all of your patience and hope you will be equally as patient as we move forward. Please be aware that there will be some residual left over mistakes. We are working hard to change our soiled image and realize that this is going to be a VERY long uphill battle. Our shipping department is getting a major overhaul in procedure as well as our quality control. We understand your reluctance to believe us, but we hope our dedication to the mazdaspeed platform will help change that.

[breakfstincluded]

I don't have any CP-E parts yet, but I hope they stick around as a manufacturer for us, more the better.

So it would be great to only hear good news about them in the future.

I also need to complete my collection with some CP-E stickers.

I think someone still needs to make us an intake manifold :3

[www.cp-e.com]

Originally Posted by breakfstincluded I don't have any CP-E parts yet, but I hope they stick around as a manufacturer for us, more the better. So it would be great to only hear good news about them in the future. I also need to complete my collection with some CP-E stickers. I think someone still needs to make us an intake manifold :3

We are actually getting closer as we are about to print another revision to ours on our rapid prototype printer.

[Scoobs]

Originally Posted by www.cp-e.com Point taken and very good advice. Thank you. cp-e will definitely be more involved on msf. We definitely appreciate all of your patience and hope you will be equally as patient as we move forward. Please be aware that there will be some residual left over mistakes. We are working hard to change our soiled image and realize that this is going to be a VERY long uphill battle. Our shipping department is getting a major overhaul in procedure as well as our quality control. We understand your reluctance to believe us, but we hope our dedication to the mazdaspeed platform will help change that.

I know you guys will fix this and do great in the future.

You guys are still part of our family, and as you know all families have little fights but after things get back to normal.

[Grumpyjap]

Originally Posted by breakfstincluded I don't have any CP-E parts yet, but I hope they stick around as a manufacturer for us, more the better. So it would be great to only hear good news about them in the future. I also need to complete my collection with some CP-E stickers. I think someone still needs to make us an intake manifold :3

Even though cp-e is on the expensive side, the more manufacturers we have for the mazdaspeed platform the better, it drives each company to put out new parts faster.
I will stick by cp-e as I believe in their core employees and their products. This is definitely a sticky time for them so as I said before PLEASE hit me up with any issues I will make sure you get taken care of properly.

[SpeedRebirth]

I guess CP-E needed a heatgun in the ass to make changes that will make them better in the long run. So i hope the trouble i've been having will be a remembered as the lowpoint that made it all change for the better

Hope i get a definitive answer by friday. Eric seemed positive at least

[EdgeAutosport.com]

Originally Posted by abnormalrebirth I guess CP-E needed a heatgun in the ass to make changes that will make them better in the long run. So i hope the trouble i've been having will be a remembered as the lowpoint that made it all change for the better Hope i get a definitive answer by friday. Eric seemed positive at least

Emailed you a copy of the shipping label and the tracking info on it CPE called me around 1ish my time saying they had it boxed up ready to go.

[SpeedRebirth]

Awesome
MSF is the way to go to get things done

[Scoobs]

Originally Posted by abnormalrebirth Awesome MSF is the way to go to get things done

Like I said before, MSF is a great tool. No other forum has this level of information.

[SpeedRebirth]

Just got my CP-E Catted Downpipe today!
Just have a few questions, take a look at the pics

Does it matter that these "flakes?" are inside the pipe? They are everywhere, from turbo to CBE. Its seems to be some sort of rubber/plastic material. It does disintegrate very easy between ones fingers
Should i blast them out with high pressure air or just leave it in?


On the side closest to the turbo there are some edges that sticks out just where the main pipe and waste gate would dump the exhaust. I could not get a good pic of this. But it does look somewhat like this:

Looks very small but it does stick out like 3-5mm. Wouldnt this cause turbulence? Dont know if it would matter, just wanna make sure before i install it =)

Would probably be easy to just give those edges a bang with a hammer, cpe has done that but obviously didnt get it in all the way.

Thoughts?

Grumpyjap
www.cp-e.com

[08.5MS3]

The flakes will burn in .5 second, probably less. As for the piece sticking out, I'd file/bang that bitch down.

[Grumpyjap]

Yeah the flakes are ok as it's an exhaust piece and like said above they'll burn off. If you want you can blow them out with air before install.
As for that random piece, that should be fine also, but I would file that down. Just be careful.

[Tabasco69]

Doesn't C-pe support other platforms?, it is not uncommon for vendors to shift their attention to more ummm proffitable platforms while regulating less profitable ones to the back burner in all regards, this may be the case as far as customer service is concerned.....they still have advertising and ability to take a person's cash....but third aspect they seem to have problems with -actually getting the product out the door.

I was going to buy one of their tc manifold, decided not to and bought a steedspeed because of incidents like this one.

[Sarsabious]

Originally Posted by Grumpyjap Yeah the flakes are ok as it's an exhaust piece and like said above they'll burn off. If you want you can blow them out with air before install. As for that random piece, that should be fine also, but I would file that down. Just be careful.

I know I'm a little late to this party, but I think it's complete bullshit to make a customer put the finishing touches (filing down random sharp edges) on a product that by my calculations they had to wait two months to receive after they publicly bitched out the manufacturer. It's common sense that when you have a pissed off customer who's publicly airing their grievances about your epic failures, you had better bring your "A game" and send them the most flawless product possible so that they'll be happy enough to say something good about you..... Its amazing to me that even after the OP and several others posted bad experiences CPE still sent out a product with flaws that would have taken 5 minutes to fix in house if they would have been caught during quality control.


I sure as fucking hell won't be ordering anything from these clowns.

[08.5MS3]

Storm no work for cp-e. He has no say in what the product looks like when it is shipped. So, blame someone else.

[Tabasco69]

Yep, he is liason to do damage control on this board, the people who are taking the money and sending out unfinished products are obviously blowing him off, I would think it is probably a tough position for him to be in.

[Sarsabious]

I am not pointing fingers at an individual and have no idea who Storm is.

I AM saying that there was a failure within CPE that led to a pissed off customer receiving a subpar product two months after they ordered it because nobody in the process, between the person making it and the person boxing it up for the shipping company, cared enough inspect said product so that to see an issue that could have been resolved before reaching the end user.

I AM also saying that this looks like a pattern based upon a lot of other people having bad experiences with CPE's shit service and shipping... and based on that pattern, combined with what I PERCEIVE to be a lack of give-a-fuck, I will NOT be spending any money with them. EVER. Especially since there are so many other equally high quality substitutes available for more reasonable prices.

[08.5MS3]

Originally Posted by Sarsabious I am not pointing fingers at an individual and have no idea who Storm is. I AM saying that there was a failure within CPE that led to a pissed off customer receiving a subpar product two months after they ordered it because nobody in the process, between the person making it and the person boxing it up for the shipping company, cared enough inspect said product so that to see an issue that could have been resolved before reaching the end user. I AM also saying that this looks like a pattern based upon a lot of other people having bad experiences with CPE's shit service and shipping... and based on that pattern, combined with what I PERCEIVE to be a lack of give-a-fuck, I will NOT be spending any money with them. EVER. Especially since there are so many other equally high quality substitutes available for more reasonable prices.

Storm is the guy you quoted. He is sponsored by cp-e and has always had a strong presence when people were displeased and failed to contact cp-e directly. Instead, they post and bitch on MSF. He lives in NY and has seemingly no presence in MD, where cp-e is located.

I agree, they should have made it perfect and they did not.

You haven't been here long enough to see what has happened with cp-e. The fact they are back on the forums is hopefully a strong indicator of them turning their customer service around.

[www.cp-e.com]

Originally Posted by Sarsabious I am not pointing fingers at an individual and have no idea who Storm is. I AM saying that there was a failure within CPE that led to a pissed off customer receiving a subpar product two months after they ordered it because nobody in the process, between the person making it and the person boxing it up for the shipping company, cared enough inspect said product so that to see an issue that could have been resolved before reaching the end user. I AM also saying that this looks like a pattern based upon a lot of other people having bad experiences with CPE's shit service and shipping... and based on that pattern, combined with what I PERCEIVE to be a lack of give-a-fuck, I will NOT be spending any money with them. EVER. Especially since there are so many other equally high quality substitutes available for more reasonable prices.

We are well aware of this and we have worked things out with the customer as we have done on every occasion that these issues have come up. This does NOT excuse that this HAS happened though. We have taken steps for this NOT to happen again as well as any other issues to come up. That being said, no company is flawless so there will be some mistakes, we are only human. The Customer service and quality control issues have been addressed. Unfortunately that meant we had to let some people go, due to the economy we TRIED to work with these people so that they could keep their jobs, but nothing improved so this hurt our reputation AND inconvenienced our customers/vendors so we were forced to take action. Again we are very sorry these incidents happened, but rest assured that we are working on rectifying all of these things and will help support and promote the mazdaspeed platform for years to come.

[Grumpyjap]

Originally Posted by www.cp-e.com We are well aware of this and we have worked things out with the customer as we have done on every occasion that these issues have come up. This does NOT excuse that this HAS happened though. We have taken steps for this NOT to happen again as well as any other issues to come up. That being said, no company is flawless so there will be some mistakes, we are only human. The Customer service and quality control issues have been addressed. Unfortunately that meant we had to let some people go, due to the economy we TRIED to work with these people so that they could keep their jobs, but nothing improved so this hurt our reputation AND inconvenienced our customers/vendors so we were forced to take action. Again we are very sorry these incidents happened, but rest assured that we are working on rectifying all of these things and will help support and promote the mazdaspeed platform for years to come.

Well put. Affiliation with cp-e aside, here is a company that has been with the platform a long time and instead of just dropping the platform they care enough about it to try to fix things. This is a good thing, If cp-e goes away that means less choices for all of us and will most likely start driving prices up from the remaining companies because demand will grow for them.
There will always be haters, hell I wasn;t a fan of cp-e when I first started, mainly because of the arrogance of one of their original sponsored guys, but after talking to the employees, owners and seeing their facilities it changed my mind. A bunch of devoted people trying to make a living out of something they're passionate about and I'm sure that goes for all the other manufacturers.
So take this and what cp-e are saying for what it's worth. I hope cp-e fixes this and gets to where they once were.

[Sarsabious]

Originally Posted by 08.5MS3 You haven't been here long enough to see what has happened with cp-e. The fact they are back on the forums is hopefully a strong indicator of them turning their customer service around.

My lack of tenure on the forum doesn't have anything to do with my ability read old posts. The ratio of "thank you" posts to "WTF?!" posts is just abnormally high in my opinion... and that doesn't even include any bullshit that was dealt with outside the forum discussions.

Originally Posted by Grumpyjap ... here is a company that has been with the platform a long time and instead of just dropping the platform they care enough about it to try to fix things. This is a good thing, If cp-e goes away that means less choices for all of us and will most likely start driving prices up from the remaining companies because demand will grow for them.

A company that has been around for a while should be all the wiser from their time in an industry.... and should certainly be able to produce more products with fewer errors than new companies while moving at a quicker pace. While I agree that more companies = more choices and forces the competition to maintain lower prices, there is no etched in stone maximum number of companies that can supply the goods demanded by any market. When one company fades away, that just opens up opportunities for new people to enter the arena to compete.

Originally Posted by www.cp-e.com ...This does NOT excuse that this HAS happened though. We have taken steps for this NOT to happen again as well as any other issues to come up. That being said, no company is flawless so there will be some mistakes, we are only human.

I applaud your effort to make things right and your acknowledgement that your business is in a less than ideal spot. I concur that human error is inevitable and I openly admit that I don't have the full story about what led to this particular case. However, the amount of time to resolve this situation and the fact that the OP had to resort to publicizing his case is still unacceptable to me.... and those are two very large red flags to me. Best of luck to y'all... but my opinion still remains unchanged.

[08.5MS3]

Originally Posted by Sarsabious My lack of tenure on the forum doesn't have anything to do with my ability read old posts. The ratio of "thank you" posts to "WTF?!" posts is just abnormally high in my opinion... and that doesn't even include any bullshit that was dealt with outside the forum discussions.

Where did I say it did? A lot of things happen outside of the vendor forums, as you've indicated. Aside from cp-e, did you know COBB stopped all new development for the Speed platform? If you do, great, then maybe you've already read on why. Things are not always as black and white as they may appear on these boards.

We've all stated our peace, let's just move past and hope for a better future.

[jack_hammer]

Originally Posted by Sarsabious My lack of tenure on the forum doesn't have anything to do with my ability read old posts. The ratio of "thank you" posts to "WTF?!" posts is just abnormally high in my opinion... and that doesn't even include any bullshit that was dealt with outside the forum discussions. A company that has been around for a while should be all the wiser from their time in an industry.... and should certainly be able to produce more products with fewer errors than new companies while moving at a quicker pace. While I agree that more companies = more choices and forces the competition to maintain lower prices, there is no etched in stone maximum number of companies that can supply the goods demanded by any market. When one company fades away, that just opens up opportunities for new people to enter the arena to compete. I applaud your effort to make things right and your acknowledgement that your business is in a less than ideal spot. I concur that human error is inevitable and I openly admit that I don't have the full story about what led to this particular case. However, the amount of time to resolve this situation and the fact that the OP had to resort to publicizing his case is still unacceptable to me.... and those are two very large red flags to me. Best of luck to y'all... but my opinion still remains unchanged.

Your point is spot on, in my opinion, that this is the type of situation where you would want to make certain your efforts to remedy a defective part were flawless. I was surprised that no one made a bigger deal out of it at the time. I was apathetic to the situation because the quality control problems have been ongoing. No one else (most importantly the customer) cared, so why would i bother? And regardless of what changes may or may not have been made, that won't change the reputation. Only months of proof well get that perception improved.

That said, i will be polite in my response to the rest of everything you are saying to everyone, not what i quoted specifically... Don't try fighting the entire forum. It wont end well. Even of you disagree after hearing their arguments... have enough self awareness to see that it's a losing battle, give a final "fuck you", move on, and hold no grudges as none well be held against you... Yet.

Posted using telekinesis

[Sarsabious]

8.5... All I was alluding to is that I did some reading about other customer issues that were mentioned here before just coming out and passing judgement. As a relative noob, I am by no means a subject matter expert about anything going on within this forum.... or the greater Mazda community for that matter. And Bronco, my intention was absolutely not to pick a fight with anyone on the forum... I was simply stating that I thought this situation was poorly handled by CPE. I was also saying that this situation combined with customer complaints that I've read about, that I'd be taking my business elsewhere. I apologize if it came across as me being combative... that was not my intention. I'm not mad about anything that has transpired since my original post, so a fuck-you isn't warranted here. Piece stated. Moving on.

[DarkHeartMS6]

Im not trying to pile on the CP-E flame wagon.... Okay I am! I had the same thing happen to me. I ordered through Edge. Everything I bought from them came in a very timely manner except the one thing I ordered from CP-E.. The HKS BOV kit is almost to my house (im tracking it on UPS shipping). Next day it is diverted back to CP-E. I call Edge and they say they recieved invoice from CP-E for totally wrong part, not even what I ordered so JP had it sent back. Fast forward a month later and I still dont have my part. I call Edge and they are helpless. Its not their fault and they are at mercy of CP-E. I recieved part like a week later! CP-E has totally went downhill and I too will not order anything else from them.

[Grumpyjap]

Originally Posted by DarkHeartMS6 Im not trying to pile on the CP-E flame wagon.... Okay I am! I had the same thing happen to me. I ordered through Edge. Everything I bought from them came in a very timely manner except the one thing I ordered from CP-E.. The HKS BOV kit is almost to my house (im tracking it on UPS shipping). Next day it is diverted back to CP-E. I call Edge and they say they recieved invoice from CP-E for totally wrong part, not even what I ordered so JP had it sent back. Fast forward a month later and I still dont have my part. I call Edge and they are helpless. Its not their fault and they are at mercy of CP-E. I recieved part like a week later! CP-E has totally went downhill and I too will not order anything else from them.

Again, this was all in the transition to where cp-e saw that trying to work with some employees to help them keep a job was not working. These issues have been addressed and should not happen anymore.

[www.cp-e.com]

Originally Posted by Sarsabious 8.5... All I was alluding to is that I did some reading about other customer issues that were mentioned here before just coming out and passing judgement. As a relative noob, I am by no means a subject matter expert about anything going on within this forum.... or the greater Mazda community for that matter. And Bronco, my intention was absolutely not to pick a fight with anyone on the forum... I was simply stating that I thought this situation was poorly handled by CPE. I was also saying that this situation combined with customer complaints that I've read about, that I'd be taking my business elsewhere. I apologize if it came across as me being combative... that was not my intention. I'm not mad about anything that has transpired since my original post, so a fuck-you isn't warranted here. Piece stated. Moving on.

As stated earlier we were trying to work with the packer/shipper so he could keep his job, but after numerous conversations with him to try and remedy this, we were forced to let him go after this situation. Part of our QC is that the packer/shipper needs to do a final inspection or the part before it goes into the box, this was obviously a step he skipped so we were forced to let him go because of the amount of times this has happened. He was part of cp-e, and we take full responsibility for this which is why we reached out to the customer. You have to understand that for some reason the msf community likes to reach out via msf or "publicly" as you stated instead of contacting us directly. We have upped our presence here and will be on msf and monitoring more than we have been in the past. We have also hired a new Customer Service person, Chunie, who will be MORE than happy to helpout with anything. We are sorry that you want to take your business elsewhere, but he hope to change that with you as well as everyone else on MSF. This will be a LONG uphill battle as we have admittingly dug ourselves a very deep hole. We appreciate the patience of the mazdaspeed community and hope to be with this platform well into the future.

[Raider]

Considering that after this thread started, CPE FIRED THE FUCKER WHO FUCKED UP, then hired to overcome the problem, as well as dropped their rates, give them some credit. They are trying.

You would be shocked to hear stories from other vendors who regrouped after major fiascoes 5+ years ago to become major sources for parts, Sarsabious. You see horror stories in this section, but people who had GREAT experiences dont often post " I ordered parts and I got them and they are nice!"..

This thread is done. CPE took steps after these problems, and we are moving on from this.