DO NOT BUY KMD INTERNALS
 

Alright, so I had another thread trying to diagnose the issue, now I realize the issue is 100% the internals fault, they caused enough wear and tear to destroy the fuel pump seal in 2k mi's. I call KMD and speak with Mara, who informs me that by installing their internals you run the risk of destroying the seal and the stock fuel pump, and they are fine with that because "it's an aftermarket part". So then I tried getting a refund (less than 2 mo. old) and they also said fuck you to that. Just thought everyone should know. By the way doesn't it only take like 5 failures to create a class action law suit, it seems like there has been way more than that here in the past month.

Original post (with picture): http://www.mazdaspeedforums.org/foru...si-wot-102819/

Please don't take this as a crazy person's rant, I've done my homework and all fingers are pointing to the internals being out of spec.

That sucks. I have KMD so this is good to now.

If you have the most recent version I'd pull them off and check your seals, some guys on VW forums are posting the same issue, luckily we share parts so I may be able to buy just that 18mm cap piece that houses the seal, Either way the least they could have done was offer a refund, I've had them installed for 45 days.

Looks like that not one of my options anymore looks like auto tech or cp-e r the way to go

I remember reading elsewhere on the forum that somebody contacted KMD with questions about Mazdaspeed fitment and their reply was that they've never tested their parts on this platform. If that's the case, there probably is no implied warranty since this isn't one of their supported fitments, whether somebody independently figured out the compatibility or not.

Many people are using KMD internals without any issues.

KMD will actually warranty the internals, if they install them, for a year.

Just because you claim to have gotten a bad set, doesn't mean they're all bad.

You probably installed them incorrectly, which is usually the case.

wow thats some shitty customer service.

KMD Titanium CarboNitride HPFP Review - VW GTI Forum / VW Rabbit Forum / VW R32 Forum / VW Golf Forum - Golfmkv.com middle of first page

Lots of raw fuel in the catchcan...KMD pump taking a shit? PIC!!! - VW GTI Forum / VW Rabbit Forum / VW R32 Forum / VW Golf Forum - Golfmkv.com

KMD Pump - VW GTI Forum / VW Rabbit Forum / VW R32 Forum / VW Golf Forum - Golfmkv.com

I'm not saying every set is shit, or these problems are all KMD's fault, but what I am saying is that they have had a lot of part revisions, and care very little about customer service.

That just pisses me off, and also why everybody that asks me which to buy, I tell them autotechs. Just due to customer service.

I fortunately have kmd's and haven't had an issue, but if they do fail I'm already prepared for them to say fuck you.

edit: I've had them over a year and 15K- No issues

Explain how incorrect installation would warrant brand new looking internals (not a single scratch or score) but a fucked up seal after 2k miles. I datalogged after install and weekly since and they have been fine up until now.

installer error or bad batch... Mine are working fine, going on 8 months

We share the same pump with the cars they are advertised to work with.

Audi and VW DIY Fuel Pump Upgrade | HPFPUpgrade.com


I'm sure every set won't destroy ever pump, obliviously. But there have been a lot of failures around here recently. It was installed with the help of NATOR TX and lets be honest...it's pretty fucking straightforward.

I have to agree with @doubleflusher. 90 percent of the time its install error. I have KMD's 2700 miles so far running perfect.

I don't own KMDs but considering my time bomb PTPs have held up for 24k miles now I might agree with something didn't go right on install.

If it was an install error then undoubtedly there would be other wear than just on the seal alone. I will have pictures up when they are removed. @RichInAustinTX and @backward_0 can verify install.

Its only a matter of time, like I told you when we installed them hahah.

I like the fact that autotech will replace them no questions asked. Even if it was installer error (fucked up spring clips etc).

i have over 10,000 miles on my kmd v3's with no issues.

yeah, it is... but there are seals you can pinch and not realize it. Not saying that was the case, but there is always that possibility.

Y'all are quick to say install error but not a single person has backed that up.

Theres nothing to really back up, there are severals on here that have KMD with no problems and some that do. Could be install error, could be bad batch, could be a lot of things. Just because yours went bad doest mean that people shouldn't buy them.

seriously i have almost 40k on my KMD's and haven't had a single issue.

When there are better options out there. And you're right it doesn't mean people shouldn't buy them, but when their customer service is shit why would anyone want to do business with them. They could have atleast offered a refund seeing as how I was only slightly out of the return policy. Or a place where I could find the oem seal.

Ive had mine for about 5-6k... knock on wood... lowest i see it dip(20degrees out) is 1650psi and thats for a .1-.2seconds lol

I see where you are coming from, but you need to remember no where on their product description does it say mazda, anywhere.

Almost 9k miles on KMD v2.2 and no problems

There are also people on stock pumps on stage 2, not everyone is going to fail but when a notable number do, backed with shitty customer service it should make people think. I feel like no one is getting the point of this thread.

The point being that you're upset that you haven't convinced enough people to hate KMD?

I wanna say @phate got them to replace his that he had installed

Autotech is the shit. I'm a fucking retard and while I was installing the internals i dropped one half of the retaining clip thingy into the sink and it made it past the u bend. I called autotech and explained to them I was dropped as a child. The dude laughed and they shipped another retaining clip .... FOR FUCKING FREE. Fuck KMD, autotech is the way to go.

I really don't care if people buy KMD or not, just informing people of the situation. The point is that they are a customer based business and should make things right instead of putting the blame on the customer. There have been a lot of people happy with their product but it seems recently they have been having issues and should address them. $20 more and you can support edgeautosport and get a product with a less likely chance for failure and had I seen something like this before I made my decision I may not be in this predicament.


They are going to replace them, but I'd rather be offered a refund or assistance with the issues the part has caused.

CCC had a set warrantied, after a pretty big hassle and there was a guy previous to him with internals from the same batch that KMD warrantied.

I'm pretty sure they admitted to having manufactured a bad batch.

Then what the fuck are you complaining about?

The part has caused damage in 2k miles, I've had it installed for 45 days, just outside the return policy and they didn't even care enough to offer a refund to cover the cost of repair. I don't need another set of KMD's I need to have that seal fixed first and foremost, then will look at getting autotech's. Shit, I would have been happy with them at least wanting to listen to the issue and offer insight on a fix.

I think people know autotech's are better overall. From quality to customer service. It's just that most bought them right after v3 came out and no horror stories were out. The ones that installed them correctly and/or didn't get a bad batch, don't have any issues.

I guess you're pissed because you feel like you spent money on a bad part/company.

What do you want us to do? switch out a perfectly good internal? Let people make their own judgement. There is no need to make a whole new thread just to bring down a company.... and your plain wrong on being 100% sure it's the internals fault.

If they are replacing them, wtf is this thread about.

Wait, so they are replacing your internals? I am not sure what else you could ask for. Do you want them to buy you a brand new pump?

You are thinking of this in the wrong way. Look at companies that sell rods, pistons, rings....etc. What if clearance was not checked prior to an install or a part breaks and punches a hole through the block. Do you think these companies like CP and Eagle will replace your block if something goes wrong? No they wont. So if you are getting new internals be thankful....

Wait, you are getting them replaced, but you are whining about the rest of the shit they caused? Used stock pumps are not too expensive here, post a WTB.

Get the replacements, sell them for full prices to some dipshit on mazdas247, and get Autotech.

Lesson learned. I have read enough on this forum in the last few months to know to get autotechs.

Thank you! Someone finally comprehending this conversation. That being said you think they could take the time and listen. I'm sure they have this pump laying around for r&d and such, they could have just offered to pull a seal off one and I wouldn't have even wanted to return the set I have in now. Maybe I'm just asking too much...

I will have a stock pump available next week.....you can buy that.

Most likely what I will do, luckily you learned the lesson before I did haha. I don't think I'd feel right selling the replacement on here so I guess I'll go make a 247 account.

PM'd. Thank you.

Autotech appears to have better customer service. This appears to be the point of the thread.

I say we start counting how many people in this thread have good kmd's as opposed to how many have failed.

/thread

mazda3forums is also full of easy prey, too. just join, post in the welcome section, build up post counts slowly, sell, then evacuate those forums before you get the idea to install underglows and spoliers for your spoiler.

Just wanted to chime in. I've had my KMD internals installed since May 2011 (~8 months ago, 16,000 miles ago) and haven't had any issues with it at all.

Cmon they're not going to give you a refund and if they're going to replace them for you them why this gay fucking thread to bash them. I have a ton of miles on my v3 and some with 100% e I'm still rolling strong, don't be so quick to jump down a companies throat when they are willing to replace a item or part thata not even proven to work for our car.

You're right I'm pissed I spent the cash on a bad part, and had bad service to back it up. I know it's easy to say it's an install error and hell I probably would say the same. I'll post some detailed pics in the next few days when I pull it out. Giggity.

I understand that. But, like I said, they don't list Mazdaspeed as a verified fitment. So, even though VW guys have pumps that are failing too, you're more fucked than they are since your car is not on their list of supported platforms.

Everyone that is posting that they haven't had issues seems to have older version's...or at least most.

This ^
+ thread title
do not play well together.

I see where you are coming from and I had just gotten off the phone with them and was obviously angry. I'd change the title if I could to hopefully get less flaming and more insight on the issue but whatever.

You're right, but would you want to put the same part in that failed once that could lead to engine damage or would you want them to realize we are all just humans and its ok to extend a return policy a few weeks in a situation like this. It's a brand new car and I'm not risking using their part again. FWIW keep in mind we have different versions of the part, could be manufactured in an entirely different plant, so it's hard to compare failures among different versions.

What version do you have, I have the newest version.

I was assuming since you said you had a ton of miles you had v2.

If you read my post I put v3 in there, that version has been out a while they are not new those are just the newest. I got mine around may of last year.

Ok, I'll have pictures up in the next couple of days....

um, pretty sure you're yelling at everyone telling us not to buy them. soooo..........


just post your story and experience. we can think for ourselves and make decisions on whether or not to buy them. that's really what it comes down to.

I had the KMD V2s for roughly 12k on em and they were swapped onto another car that has to have another 15k on it by now. They worked flawless when I had em and they were always nice to me when I spoke with them. Sorry bout ur bad luck maybe u shouldnt have bought a Pu

LOL at the guys who claim every failed pump is install error.

I had KMDs, they failed, and it took 2 months to warranty, along with attitude from one of their managers (not Mara). KMD admitted that they were out of spec, and not install error!

Everytime I come on here, more people are having KMD problems. If your KMDs work, great, good for you, that doesn't mean they are the best ones to buy. It is clear Autotechs have a much better success rate so I think you would be out of your mind to go with KMD over them.

U probably pinched the seal as u were installing the pump back on. I've seen it happen to someone here. There's no way to tell unless you take the pump apart.

Sell the replacements and get autotech

THAT ^ is the point of this thread. Don't take offense if your KMD's have worked well, that's a good thing. Don't be so quick to blame the user as well. @CCC You purchased yours around the same time as me right?

Lol at fuel in catch can being from cdfp taking a shit.

KMD can eat a bag of dicks. No personal offense to anyone. Shitty customer service is shitty customer service is shitty. These fuckers have admitted to out of spec internals. I would suggest people steer clear of them as well.

Sent from my SGH-T959 using Tapatalk

I believe mine were from May/June of 2011.

I helped on the install and while I can't rule out 100% install error, I can say this is not my first install. Looking at it from this perspective, there is a bit more documented evidence to show that KMD knew there was an issue. If there's an issue, then KMD should acknowledge that.

Which brings up the customer service issue. If theres a known problem, own it. Don't be pissy with customers.

If you don't find Sam's experiences helpful, that's cool. But, if someone is having similar issues with another company, and I was about to buy their product, I would appreciate someone letting me know about it.

Even then that seems like a dick move to do to someone.

They will be brand new ones that are replacing the defective ones...just as dick as KMD selling the same item to all the customers so I don't really follow.

or just buy PTP's =) whole pump running strong, after 5k miles

Reguardlees of different versions, which is a red flag for me, they are made in batches and you can have bad batches. I purchased PTP internals a while back and they sat for a month while I educated myself on the install, during that time several people had problems with the internals that bought around the same time as I did, bad batch. I had not even opened the box yet so I sent then back to PTP for a refund, losing 10% stocking fee and shipping costs but I'm glad I did. It turned out that batch of internals were all bad.

I guess Im not understanding the whole customer service issue if they are replacing the failed set that could/couldn't be an install error especially after 2k worth of miles.

Bad customer service is more like... "Sir our internals are made only for VWs and if you choose to install said part in another make/model then there is no blame on our part, now piss off." But they didn't, they said sure we will replace them. There are plenty of things in this world that after purchased only has a replacement warranty offered. That is the choice you make when you purchase said product.

Try taking them to wally world if you want your money back since they take almost anything back. When a company offers to replace them and the customer is still screaming for a refund then the customer is in the wrong, not the company....2nd maybe 3rd batch then I can see a full refund warranted.

They are being sent to it see if they will replace them. I am like 15 days out of the return period, good customer service would be to offer a refund or a solution to the problem like where I could find a new seal, etc. They openly admitted having bad batches in the past few months so just shut the fuck up about the install error.

OP is a douche. He wants his money back when it's outside the return policy. He cries because KMD wont tell him where to buy a new seal. They are going to warranty him but he's pissed because he still wants his money back <<< that's all I'm hearing

KDM is not in the business to tell you where to buy a Mazda part. It's an obvious answer, and that is to go to a Mazda dealer and get a damn seal.

I want to say what happened to you is unfortunate but I won't, cause your a douche

keep having fun bickering about KDM

This is exactly why I'm just buying a cp-e pump and calling it a day. It may be a straight forward install, but it can be easy to fuck it up.

KMD was okay with warranty replacing mine that I specifically told them was self-installed on the Mazda platform. My hope in telling them it was for a Mazda application was to help drive home that our platform is buying/using their product, and also to report back here if they were willing to "snub" our community over a technicality.

Nicely enough they didn't quibble about it at all, and provided a replacement set of internals in (what I believed was) a reasonable amount of time:
http://www.mazdaspeedforums.org/foru...nstall-100296/

Dude you're spending your time defending a product you aren't even using, couldn't you find something better to do with your time? Really nothing more than a troll....

PTP FTW bitches!

Its more like trying to figure out your logic behind wanting a refund. If my PTPs shit the bed tomorrow I wouldn't expect John to refund me... not even sure he would even replace them. Doesn't matter if I'm 20K or 20 miles over the warranty coverage. Considering PTP is the supposed king of "bad batches" and the internetz are still free I will interject as I see fit.

Bad batch/bad install, you are getting them replaced and it's your choice what you do with them. At least they're fucking replacing them so wipe the sand outta your vag and STFU.

Now I gotta troll some other threads, peace!

John would surely replace your Internals if they failed. that i know of. John has turned his act around

Someone send me a good set of internals so I can start making these myself.
There'll be no "bad batches", as all parts will be run and inspected by myself before even being thought of packaging.
Non of this sub contracting stuff out to guys who have people with the mental capacity less than that of a wounded amoeba working for them just pushing the green button every couple minutes to make a pay cheque jonesing for that next toke.
I've worked in enough shops to know that when something is contracted out, you very rarely know exactly what you're going to get in return.
It's why planes still crash.
That and some parts just aren't engineered up to snuff.

Sorry about your bad luck, glad I got the Autotech coming from EdgeAutosport instead (I hope!!)

They are on the way! Let us know if you need anything else!

Fast forward 80-something posts. ..

Are kiddos still having trouble doing their own installs?


Jesus christ 4k miles on my KMDs and 1900@WOT...yea they're broken. /internetsarcasm

I know you have been leading a crusade to blame all bad KMD internals on the installer, but even KMD admitted to me that the internals they sent me were out of spec.

Not sure why you feel to make these comments in every internal thread. You got good internals, some other people didn't, and some other people botched install of good internals. No way for you to know what category people fall into unless you were there for the install and can examine the part both before or after.

We are all so very impressed that you got good internals and properly installed them, congrats bro tell us more.

I've had my KMD's in since April 2011 and I haven't had any issues. FP stays strong at 1800+. It's always hard for people to constructively comment on threads that deal with bum parts when they have installed the same part and haven't had any problems. What I got out of this thread is:

1.OP may or may not have installed the part correctly. Who knows. Maybe he pinched a seal.
2. OP was out of KMD's clearly stated warranty but expected them to replace his parts anyway.
3. KMD clearly states that this part may work with other fuel pumps than on their list, but they do not guarantee it.
4. KMD treated OP with less than stellar customer service.
5. KMD replaceds the parts.

Initially I was of the mind that the OP was just being a whiny little cunt about the issue, but we all know how customer service affects our overall experience with a parts vendor. Had they treated him with civility and respect, I doubt his post would have been as negative sounding. It sucks that the part allegedly went bad, and it sucks more that the company treated him like crap, but I can't see the justification for shitting on them because we use a part of their's that they DO NOT say will work on our vehicle. With all that said, when my internals eventually fail, I am more inclined to purchase autotech's for a replacement, but for now, my kmd's are holding strong.

Just got a log from a customer. He dipped as low as 878.8 pounds on his. He was in the triple digits for a while. Looked like a stock fuel pump on a Gen 2 when you push it past the 18PSI of boost mark. I am glad I did not raise the load cap, because the car wanted to make more power/torque. Could of been very interesting to say the least if I had.

Jason

Ha, just playing the balance hammer ccc.

It's good that you got them to admit that, I still hold to my original statement that most internal fails are user error.

Again though, I'm glad you heard it from their mouths. I am not bragging that I am able to perform a simple install, just the miles that I've put on them and them having not failed.

That's all bruh:flowers1:

Thread summary:

OP is pissed
Some people have good luck with KMD
No one bitching about Autotechs
Heard enough to buy Autotechs not KMD

Knob creek is good bourbon!

You're not looking hard enough if you didn't find autotech failure thread...

http://www.mazdaspeedforums.org/foru...seized-100886/

Sent from my iPhone using lame ass Tapatalk

Look at the log I posted in my Stage1 thread. I was only getting 773 psi at 14psi with the stock pump. That's at only 3k miles on the odo.

^
The final reason why earlier today I picked up the phone to CTS Turbo and ordered a set of Autotech Internals. 773psi with just a SRI, TIP and AP.... pitiful stock FP.

Should have supported a forum sponsor like edge!

I only got this far into the thread. I was on the phone with JP from Edge Auto this evening and he told me of your situation. Pretty awesome story in the end.

Should have bought Autotechs.

They weren't in stock and I couldn't wait because I had dyno run's scheduled.

CTS is a forum sponsor.

CTS Turbo - Mazdaspeed Forums

I just think its funny how half the people on here are using pumps not made for our cars even and wondering why the companies won't support you.

Just cause the vw parts fit doesn't mean they are correct, and won't cause so kind of funky failure

just throwing this in, kmd v3, have 5k miles and not a single issue, yet. Hopefully never.

PSI hovers in the 1800-1900's during WOT.

Could have been worse and went with PTPenis.

I think its funny, and sad, that you made this comment. Autotech and KMD have known for years that we use their internals AND the fuel pumps are identical which is why the parts work. I've had discussions with Autotech because they are here in Orange County and they know all the issues which are the same for Mazda, VW and Audi. Its not a simple coincidence that the parts fit. So you are also implying that all the guys using Autotech and KMD are idiots. Very nice of you.

I've been running mine for over 20k miles and for a year and half now.

I suspect install fail.

I just bought a set of kmd internals from the for sale section, hopefully I don't have no issues.. its the v2 model.. can you send your pump to kmd and have them put the internals in?

I'm sure you can, but it's simple to do yourself, if you follow the directions correctly.