Autotech appears to have better customer service. This appears to be the point of the thread.

I say we start counting how many people in this thread have good kmd's as opposed to how many have failed.

/thread

mazda3forums is also full of easy prey, too. just join, post in the welcome section, build up post counts slowly, sell, then evacuate those forums before you get the idea to install underglows and spoliers for your spoiler.

Just wanted to chime in. I've had my KMD internals installed since May 2011 (~8 months ago, 16,000 miles ago) and haven't had any issues with it at all.

Cmon they're not going to give you a refund and if they're going to replace them for you them why this gay fucking thread to bash them. I have a ton of miles on my v3 and some with 100% e I'm still rolling strong, don't be so quick to jump down a companies throat when they are willing to replace a item or part thata not even proven to work for our car.

You're right I'm pissed I spent the cash on a bad part, and had bad service to back it up. I know it's easy to say it's an install error and hell I probably would say the same. I'll post some detailed pics in the next few days when I pull it out. Giggity.

I understand that. But, like I said, they don't list Mazdaspeed as a verified fitment. So, even though VW guys have pumps that are failing too, you're more fucked than they are since your car is not on their list of supported platforms.

Everyone that is posting that they haven't had issues seems to have older version's...or at least most.

This ^
+ thread title
do not play well together.

I see where you are coming from and I had just gotten off the phone with them and was obviously angry. I'd change the title if I could to hopefully get less flaming and more insight on the issue but whatever.

You're right, but would you want to put the same part in that failed once that could lead to engine damage or would you want them to realize we are all just humans and its ok to extend a return policy a few weeks in a situation like this. It's a brand new car and I'm not risking using their part again. FWIW keep in mind we have different versions of the part, could be manufactured in an entirely different plant, so it's hard to compare failures among different versions.

What version do you have, I have the newest version.

I was assuming since you said you had a ton of miles you had v2.

If you read my post I put v3 in there, that version has been out a while they are not new those are just the newest. I got mine around may of last year.

Ok, I'll have pictures up in the next couple of days....

um, pretty sure you're yelling at everyone telling us not to buy them. soooo..........


just post your story and experience. we can think for ourselves and make decisions on whether or not to buy them. that's really what it comes down to.

I had the KMD V2s for roughly 12k on em and they were swapped onto another car that has to have another 15k on it by now. They worked flawless when I had em and they were always nice to me when I spoke with them. Sorry bout ur bad luck maybe u shouldnt have bought a Pu

LOL at the guys who claim every failed pump is install error.

I had KMDs, they failed, and it took 2 months to warranty, along with attitude from one of their managers (not Mara). KMD admitted that they were out of spec, and not install error!

Everytime I come on here, more people are having KMD problems. If your KMDs work, great, good for you, that doesn't mean they are the best ones to buy. It is clear Autotechs have a much better success rate so I think you would be out of your mind to go with KMD over them.

U probably pinched the seal as u were installing the pump back on. I've seen it happen to someone here. There's no way to tell unless you take the pump apart.

Sell the replacements and get autotech

THAT ^ is the point of this thread. Don't take offense if your KMD's have worked well, that's a good thing. Don't be so quick to blame the user as well. @CCC You purchased yours around the same time as me right?

Lol at fuel in catch can being from cdfp taking a shit.

KMD can eat a bag of dicks. No personal offense to anyone. Shitty customer service is shitty customer service is shitty. These fuckers have admitted to out of spec internals. I would suggest people steer clear of them as well.

Sent from my SGH-T959 using Tapatalk

I believe mine were from May/June of 2011.

I helped on the install and while I can't rule out 100% install error, I can say this is not my first install. Looking at it from this perspective, there is a bit more documented evidence to show that KMD knew there was an issue. If there's an issue, then KMD should acknowledge that.

Which brings up the customer service issue. If theres a known problem, own it. Don't be pissy with customers.

If you don't find Sam's experiences helpful, that's cool. But, if someone is having similar issues with another company, and I was about to buy their product, I would appreciate someone letting me know about it.

Even then that seems like a dick move to do to someone.

They will be brand new ones that are replacing the defective ones...just as dick as KMD selling the same item to all the customers so I don't really follow.

or just buy PTP's =) whole pump running strong, after 5k miles

Reguardlees of different versions, which is a red flag for me, they are made in batches and you can have bad batches. I purchased PTP internals a while back and they sat for a month while I educated myself on the install, during that time several people had problems with the internals that bought around the same time as I did, bad batch. I had not even opened the box yet so I sent then back to PTP for a refund, losing 10% stocking fee and shipping costs but I'm glad I did. It turned out that batch of internals were all bad.

I guess Im not understanding the whole customer service issue if they are replacing the failed set that could/couldn't be an install error especially after 2k worth of miles.

Bad customer service is more like... "Sir our internals are made only for VWs and if you choose to install said part in another make/model then there is no blame on our part, now piss off." But they didn't, they said sure we will replace them. There are plenty of things in this world that after purchased only has a replacement warranty offered. That is the choice you make when you purchase said product.

Try taking them to wally world if you want your money back since they take almost anything back. When a company offers to replace them and the customer is still screaming for a refund then the customer is in the wrong, not the company....2nd maybe 3rd batch then I can see a full refund warranted.

They are being sent to it see if they will replace them. I am like 15 days out of the return period, good customer service would be to offer a refund or a solution to the problem like where I could find a new seal, etc. They openly admitted having bad batches in the past few months so just shut the fuck up about the install error.

OP is a douche. He wants his money back when it's outside the return policy. He cries because KMD wont tell him where to buy a new seal. They are going to warranty him but he's pissed because he still wants his money back <<< that's all I'm hearing

KDM is not in the business to tell you where to buy a Mazda part. It's an obvious answer, and that is to go to a Mazda dealer and get a damn seal.

I want to say what happened to you is unfortunate but I won't, cause your a douche

keep having fun bickering about KDM

This is exactly why I'm just buying a cp-e pump and calling it a day. It may be a straight forward install, but it can be easy to fuck it up.

KMD was okay with warranty replacing mine that I specifically told them was self-installed on the Mazda platform. My hope in telling them it was for a Mazda application was to help drive home that our platform is buying/using their product, and also to report back here if they were willing to "snub" our community over a technicality.

Nicely enough they didn't quibble about it at all, and provided a replacement set of internals in (what I believed was) a reasonable amount of time:
http://www.mazdaspeedforums.org/foru...nstall-100296/

Dude you're spending your time defending a product you aren't even using, couldn't you find something better to do with your time? Really nothing more than a troll....

PTP FTW bitches!

Its more like trying to figure out your logic behind wanting a refund. If my PTPs shit the bed tomorrow I wouldn't expect John to refund me... not even sure he would even replace them. Doesn't matter if I'm 20K or 20 miles over the warranty coverage. Considering PTP is the supposed king of "bad batches" and the internetz are still free I will interject as I see fit.

Bad batch/bad install, you are getting them replaced and it's your choice what you do with them. At least they're fucking replacing them so wipe the sand outta your vag and STFU.

Now I gotta troll some other threads, peace!

John would surely replace your Internals if they failed. that i know of. John has turned his act around

Someone send me a good set of internals so I can start making these myself.
There'll be no "bad batches", as all parts will be run and inspected by myself before even being thought of packaging.
Non of this sub contracting stuff out to guys who have people with the mental capacity less than that of a wounded amoeba working for them just pushing the green button every couple minutes to make a pay cheque jonesing for that next toke.
I've worked in enough shops to know that when something is contracted out, you very rarely know exactly what you're going to get in return.
It's why planes still crash.
That and some parts just aren't engineered up to snuff.

Sorry about your bad luck, glad I got the Autotech coming from EdgeAutosport instead (I hope!!)

They are on the way! Let us know if you need anything else!

Fast forward 80-something posts. ..

Are kiddos still having trouble doing their own installs?


Jesus christ 4k miles on my KMDs and 1900@WOT...yea they're broken. /internetsarcasm