DO NOT BUY KMD INTERNALS

[SamInAustinTX]

Alright, so I had another thread trying to diagnose the issue, now I realize the issue is 100% the internals fault, they caused enough wear and tear to destroy the fuel pump seal in 2k mi's. I call KMD and speak with Mara, who informs me that by installing their internals you run the risk of destroying the seal and the stock fuel pump, and they are fine with that because "it's an aftermarket part". So then I tried getting a refund (less than 2 mo. old) and they also said fuck you to that. Just thought everyone should know. By the way doesn't it only take like 5 failures to create a class action law suit, it seems like there has been way more than that here in the past month.

Original post (with picture): Tried E85 now dipping fuel psi at WOT

Please don't take this as a crazy person's rant, I've done my homework and all fingers are pointing to the internals being out of spec.

[3mazdaspeed]

That sucks. I have KMD so this is good to now.

[SamInAustinTX]

Originally Posted by 3mazdaspeed That sucks. I have KMD so this is good to now.

If you have the most recent version I'd pull them off and check your seals, some guys on VW forums are posting the same issue, luckily we share parts so I may be able to buy just that 18mm cap piece that houses the seal, Either way the least they could have done was offer a refund, I've had them installed for 45 days.

[skinnydvc]

Looks like that not one of my options anymore looks like auto tech or cp-e r the way to go

[Crarrs]

I remember reading elsewhere on the forum that somebody contacted KMD with questions about Mazdaspeed fitment and their reply was that they've never tested their parts on this platform. If that's the case, there probably is no implied warranty since this isn't one of their supported fitments, whether somebody independently figured out the compatibility or not.

[doubleflusher]

Many people are using KMD internals without any issues.

KMD will actually warranty the internals, if they install them, for a year.

Just because you claim to have gotten a bad set, doesn't mean they're all bad.

You probably installed them incorrectly, which is usually the case.

[2011speed]

wow thats some shitty customer service.

[SamInAustinTX]

KMD Titanium CarboNitride HPFP Review - VW GTI Forum / VW Rabbit Forum / VW R32 Forum / VW Golf Forum - Golfmkv.com middle of first page

Lots of raw fuel in the catchcan...KMD pump taking a shit? PIC!!! - VW GTI Forum / VW Rabbit Forum / VW R32 Forum / VW Golf Forum - Golfmkv.com

KMD Pump - VW GTI Forum / VW Rabbit Forum / VW R32 Forum / VW Golf Forum - Golfmkv.com

I'm not saying every set is shit, or these problems are all KMD's fault, but what I am saying is that they have had a lot of part revisions, and care very little about customer service.

[atvfreek]

That just pisses me off, and also why everybody that asks me which to buy, I tell them autotechs. Just due to customer service.

I fortunately have kmd's and haven't had an issue, but if they do fail I'm already prepared for them to say fuck you.

edit: I've had them over a year and 15K- No issues

[SamInAustinTX]

Originally Posted by doubleflusher Many people are using KMD internals without any issues. KMD will actually warranty the internals, if they install them, for a year. Just because you claim to have gotten a bad set, doesn't mean they're all bad. You probably installed them incorrectly, which is usually the case.

Explain how incorrect installation would warrant brand new looking internals (not a single scratch or score) but a fucked up seal after 2k miles. I datalogged after install and weekly since and they have been fine up until now.

[specvspeedfreak]

installer error or bad batch... Mine are working fine, going on 8 months

[SamInAustinTX]

Originally Posted by Crarrs I remember reading elsewhere on the forum that somebody contacted KMD with questions about Mazdaspeed fitment and their reply was that they've never tested their parts on this platform. If that's the case, there probably is no implied warranty since this isn't one of their supported fitments, whether somebody independently figured out the compatibility or not.

We share the same pump with the cars they are advertised to work with.

Audi and VW DIY Fuel Pump Upgrade | HPFPUpgrade.com

Originally Posted by specvspeedfreak installer error or bad batch... Mine are working fine, going on 8 months

I'm sure every set won't destroy ever pump, obliviously. But there have been a lot of failures around here recently. It was installed with the help of NATOR TX and lets be honest...it's pretty fucking straightforward.

[Payne Racing 67]

I have to agree with @doubleflusher. 90 percent of the time its install error. I have KMD's 2700 miles so far running perfect.

[JTMS3]

I don't own KMDs but considering my time bomb PTPs have held up for 24k miles now I might agree with something didn't go right on install.

[SamInAustinTX]

If it was an install error then undoubtedly there would be other wear than just on the seal alone. I will have pictures up when they are removed. @RichInAustinTX and @backward_0 can verify install.

[G26]

Originally Posted by Payne Racing 67 I have to agree with @doubleflusher. 90 percent of the time its install error. I have KMD's 2700 miles so far running perfect.

Its only a matter of time, like I told you when we installed them hahah.

I like the fact that autotech will replace them no questions asked. Even if it was installer error (fucked up spring clips etc).

[Etipp98]

i have over 10,000 miles on my kmd v3's with no issues.

[specvspeedfreak]

Originally Posted by SamInAustinTX I'm sure every set won't destroy ever pump, obliviously. But there have been a lot of failures around here recently. It was installed with the help of NATOR TX and lets be honest...it's pretty fucking straightforward.

yeah, it is... but there are seals you can pinch and not realize it. Not saying that was the case, but there is always that possibility.

[SamInAustinTX]

Y'all are quick to say install error but not a single person has backed that up.

[Boost Addict]

Originally Posted by SamInAustinTX Y'all are quick to say install error but not a single person has backed that up.

Theres nothing to really back up, there are severals on here that have KMD with no problems and some that do. Could be install error, could be bad batch, could be a lot of things. Just because yours went bad doest mean that people shouldn't buy them.

[bova]

seriously i have almost 40k on my KMD's and haven't had a single issue.

[SamInAustinTX]

Originally Posted by bbode0 Theres nothing to really back up, there are severals on here that have KMD with no problems and some that do. Could be install error, could be bad batch, could be a lot of things. Just because yours went bad doest mean that people shouldn't buy them.

When there are better options out there. And you're right it doesn't mean people shouldn't buy them, but when their customer service is shit why would anyone want to do business with them. They could have atleast offered a refund seeing as how I was only slightly out of the return policy. Or a place where I could find the oem seal.

[BigJimMs3]

Ive had mine for about 5-6k... knock on wood... lowest i see it dip(20degrees out) is 1650psi and thats for a .1-.2seconds lol

[Boost Addict]

I see where you are coming from, but you need to remember no where on their product description does it say mazda, anywhere.

[Broxer]

Almost 9k miles on KMD v2.2 and no problems

[SamInAustinTX]

Originally Posted by ms6_bova seriously i have almost 40k on my KMD's and haven't had a single issue.

There are also people on stock pumps on stage 2, not everyone is going to fail but when a notable number do, backed with shitty customer service it should make people think. I feel like no one is getting the point of this thread.

[doubleflusher]

Originally Posted by SamInAustinTX I feel like no one is getting the point of this thread.

The point being that you're upset that you haven't convinced enough people to hate KMD?

[GLORIFIEDBOZO]

I wanna say @phate got them to replace his that he had installed

[duappleganger]

Autotech is the shit. I'm a fucking retard and while I was installing the internals i dropped one half of the retaining clip thingy into the sink and it made it past the u bend. I called autotech and explained to them I was dropped as a child. The dude laughed and they shipped another retaining clip .... FOR FUCKING FREE. Fuck KMD, autotech is the way to go.

[SamInAustinTX]

Originally Posted by doubleflusher The point being that you're upset that you haven't convinced enough people to hate KMD?

I really don't care if people buy KMD or not, just informing people of the situation. The point is that they are a customer based business and should make things right instead of putting the blame on the customer. There have been a lot of people happy with their product but it seems recently they have been having issues and should address them. $20 more and you can support edgeautosport and get a product with a less likely chance for failure and had I seen something like this before I made my decision I may not be in this predicament.

Originally Posted by glorifiedbozo I wanna say @phate got them to replace his that he had installed

They are going to replace them, but I'd rather be offered a refund or assistance with the issues the part has caused.

[rfinkle2]

CCC had a set warrantied, after a pretty big hassle and there was a guy previous to him with internals from the same batch that KMD warrantied.

I'm pretty sure they admitted to having manufactured a bad batch.

[Easter Bunny]

Originally Posted by SamInAustinTX I really don't care if people buy KMD or not, just informing people of the situation. The point is that they are a customer based business and should make things right instead of putting the blame on the customer. There have been a lot of people happy with their product but it seems recently they have been having issues and should address them. $20 more and you can support edgeautosport and get a product with a less likely chance for failure and had I seen something like this before I made my decision I may not be in this predicament. They are going to replace them, but I'd rather be offered a refund or assistance with the issues the part has caused.

Then what the fuck are you complaining about?

[SamInAustinTX]

Originally Posted by Easter Bunny Then what the fuck are you complaining about?

The part has caused damage in 2k miles, I've had it installed for 45 days, just outside the return policy and they didn't even care enough to offer a refund to cover the cost of repair. I don't need another set of KMD's I need to have that seal fixed first and foremost, then will look at getting autotech's. Shit, I would have been happy with them at least wanting to listen to the issue and offer insight on a fix.

[specvspeedfreak]

I think people know autotech's are better overall. From quality to customer service. It's just that most bought them right after v3 came out and no horror stories were out. The ones that installed them correctly and/or didn't get a bad batch, don't have any issues.

I guess you're pissed because you feel like you spent money on a bad part/company.

What do you want us to do? switch out a perfectly good internal? Let people make their own judgement. There is no need to make a whole new thread just to bring down a company.... and your plain wrong on being 100% sure it's the internals fault.

[atvfreek]

If they are replacing them, wtf is this thread about.

[Death-From-A-Mile]

Originally Posted by SamInAustinTX They are going to replace them, but I'd rather be offered a refund or assistance with the issues the part has caused.

Wait, so they are replacing your internals? I am not sure what else you could ask for. Do you want them to buy you a brand new pump?

You are thinking of this in the wrong way. Look at companies that sell rods, pistons, rings....etc. What if clearance was not checked prior to an install or a part breaks and punches a hole through the block. Do you think these companies like CP and Eagle will replace your block if something goes wrong? No they wont. So if you are getting new internals be thankful....

[Raider]

Wait, you are getting them replaced, but you are whining about the rest of the shit they caused? Used stock pumps are not too expensive here, post a WTB.

Get the replacements, sell them for full prices to some dipshit on mazdas247, and get Autotech.

Lesson learned. I have read enough on this forum in the last few months to know to get autotechs.

[SamInAustinTX]

Originally Posted by rfinkle2 CCC had a set warrantied, after a pretty big hassle and there was a guy previous to him with internals from the same batch that KMD warrantied. I'm pretty sure they admitted to having manufactured a bad batch.

Thank you! Someone finally comprehending this conversation. That being said you think they could take the time and listen. I'm sure they have this pump laying around for r&d and such, they could have just offered to pull a seal off one and I wouldn't have even wanted to return the set I have in now. Maybe I'm just asking too much...

[Death-From-A-Mile]

I will have a stock pump available next week.....you can buy that.

[SamInAustinTX]

Originally Posted by Raider Wait, you are getting them replaced, but you are whining about the rest of the shit they caused? Used stock pumps are not too expensive here, post a WTB. Get the replacements, sell them for full prices to some dipshit on mazdas247, and get Autotech. Lesson learned. I have read enough on this forum in the last few months to know to get autotechs.

Most likely what I will do, luckily you learned the lesson before I did haha. I don't think I'd feel right selling the replacement on here so I guess I'll go make a 247 account.

Originally Posted by IDRVSLO I will have a stock pump available next week.....you can buy that.

PM'd. Thank you.