Mazda couldn't fix my 2012 MS3

[ep87]

Originally Posted by ep87 If you go back and cafefully read the OP's original post. LOL you'll find that Mazda stepped in before I had to take them to mediation, most likely because they knew the OP had a case. And if they didn't make the OP happy and he took it to the state they would have had to eather scrap the car or at least brand the title which would have been a big loss. If I was you I'd PM the OP LOL. and send him your number maybe he would talk to you. I beleive the OP saw his old car the other day does it have great big Corksport decals on the side?

It's Called sarcasm. Okay lets take this apart for those of you who aren't familiar with the term. I'll interpret a couple sections for you

1. "If you go back and cafefully read the OP's original post LOL." This means : Okay look at the original post and go wow I think these guys are one in the same and he's laughing at himself.
2." If I was you I'd PM the OP LOL. and send him your number maybe he would talk to you" This part means: Since we've already figured out this is the same guy, may be he's inviting the party with the problem to get in touch with him so he can answer any questions.
.

[Spec]

Are you on crack?

That has got to be one of the nerdiest explanations I've ever heard. I'd probably have to hit you or give you a wedgie if we were in person and I'm a laid back kind of guy.

[InkedInspector]

Originally Posted by ep87 It's Called sarcasm. Okay lets take this apart for those of you who aren't familiar with the term. I'll interpret a couple sections for you 1. "If you go back and cafefully read the OP's original post LOL." This means : Okay look at the original post and go wow I think these guys are one in the same and he's laughing at himself. 2." If I was you I'd PM the OP LOL. and send him your number maybe he would talk to you" This part means: Since we've already figured out this is the same guy, may be he's inviting the party with the problem to get in touch with him so he can answer any questions. .

Wow a lecture on sarcasm from the guy that doesn't understand sarcasm. My post about your third person post.....that was a sarcastic way of saying your joke was lame.

[ep87]

Originally Posted by JgamB The car probably wasn't declared an official lemon because it was reacquired by the dealer before action had to be taken, but maybe having a print out of this thread and the Washington State law will get them moving faster.

Bingo on the first part.

[Littlescroll]

Well, back on topic. OP, are you helping out Ms.Agro?

Can't say I'm that surprised by Alan Webb. They've never struck me as the most honest dealership, and after denying me a test drive I knew I'd never buy an MS3 from them. Herzog took care of me.

Good luck @Ms.Agro;

[sidekick]

The dealer should give you the service history, but don't bother trying to get it from the salesman/sales department, talk to a service writer/advisor or service manager directly. I'm a service writer for volkswagen and we regularly tell people what services have been completed over the phone. If you need a printout, we need to see proof that you own the car and the previous owner's info will be blacked out before giving you hard copies of the invoices for repairs/service.

Personally, I would go about it like there is no issue and you just want to know what repairs/services were completed before purchasing the car, without getting the sales department involved. The service department has no involvement in the issue with the sales department, so it shouldn't be a problem. Trust me, no one likes salesmen, including the service employees.

I'm not sure if it's a legal issue, but you own the car now and you are entitled to know what services/repairs have been completed. They are just playing cat & mouse and most likely don't want you to know what the cars been through. Little do they know, you already know. If you must, get the general manager involved. They tend to make shit happen and FAST to make the customer happy. This dealership sounds shady.

[Jokerface]

Wow...dealer re-sold the car to the wrong person I guess. Interesting that the service department was so good to the OP, but Sales is such a bunch of shady, under-handed douchebags. Would be interesting if you were to post the audio of the conversation and link it here...

Good luck with your fight. Now I gotta buy something from Corksport in the hopes that I get some cool box art. :-P

Sent from my SPH-P500 using Tapatalk 4

[ep87]

Originally Posted by Littlescroll Well, back on topic. OP, are you helping out Ms.Agro? Can't say I'm that surprised by Alan Webb. They've never struck me as the most honest dealership, and after denying me a test drive I knew I'd never buy an MS3 from them. Herzog took care of me. Good luck @Ms.Agro;

Yes I've invited Argo to contact me so I might give them any info that may help. I am very surprised that the dealer actually retailed the car, as I understood they we're going to wholesale the car. I think in the end the purchaser may be able to walk away.

[Mr.Agro]

I received a print of the service history yesterday but I gotta say I still am not convinced it is complete or that it is correct. Since this ordeal has started I have purposefully asked questions I already knew the answer to without them knowing and have received in return nothing but lies back. Some of their story's they have come up with are really poorly thought out and their general knowledge of the car besides it's history is really lacking. Let's just say, I didn't buy this car because any sales person convinced me I should. I seemed to know more about it from the get go and I'm new to mazda being this is the first one I have owned.

[swsmailman]

This looks like it will be a good story to follow!

[Spec]

Originally Posted by Mr.Agro I received a print of the service history yesterday but I gotta say I still am not convinced it is complete or that it is correct. Since this ordeal has started I have purposefully asked questions I already knew the answer to without them knowing and have received in return nothing but lies back. Some of their story's they have come up with are really poorly thought out and their general knowledge of the car besides it's history is really lacking. Let's just say, I didn't buy this car because any sales person convinced me I should. I seemed to know more about it from the get go and I'm new to mazda being this is the first one I have owned.

Get accustomed to that. Most dealerships don't hang on to salesmen very long, from my experience going to them. So, overall knowledge of every line up will lack to some extent. Not knowing its turbo, can't get it in automatic, and ordering it from the factory with a sunroof are a couple I've read about. Keep on mind most people in general don't know or care about under the hood so, dealers and salesmen only have to appeal to the larger mass looking to get from A to B.

[Ms.Agro]

Yeah, luckily we both have worked at dealerships before, we know the run around. Now it's playing the game and getting out ahead.

Went in their last night and gave them our terms.
1. We won't wait for service for over 30 days, if so we will get a new speed 3 with help with Mazda, or else we will lemon law the vehicle to get it off the lot permanently.
2. If they say it's fixed, we will still deny the vehicle on the principle that the car was not given to us with us being in full knowledge of its maintenance. Not willing to guinea pig the vehicle with the same issues.
3. We will have a loaner car in the meantime. (Sadly an auto Camry)
4. We will drop the deal at a moment's notice and report to the better business bureau if a compromise cannot be reached.

These are our personal demands and options for them.

I cannot stress enough that CorkSport is not involved in any way. I am just an employee, and this is our personal vehicle.

[ep87]

Originally Posted by Mr.Agro I received a print of the service history yesterday but I gotta say I still am not convinced it is complete or that it is correct. Since this ordeal has started I have purposefully asked questions I already knew the answer to without them knowing and have received in return nothing but lies back. Some of their story's they have come up with are really poorly thought out and their general knowledge of the car besides it's history is really lacking. Let's just say, I didn't buy this car because any sales person convinced me I should. I seemed to know more about it from the get go and I'm new to mazda being this is the first one I have owned.

My suggestion is you cantact the Attorney general of Washington if you feel you didn't get all the info. I have all the records if you would like copies.

[Ms.Agro]

Originally Posted by ep87 My suggestion is you cantact the Attorney general of Washington if you feel you didn't get all the info. I have all the records if you would like copies.

Thank you for the advice, and yes we would love any information you could give us.

[Tokay444]

So, are you related to Kim?

[Ms.Agro]

Originally Posted by Tokay444 So, are you related to Kim?

Nope, just same last name

[Mwee07]

Previous employee (and not tech)here of that dealership, and friend of Mr. and Mrs. Agro.

I was working there when the OP's speed3 came in. I was friends with the service writer who was in charge of the ordeal and can assure that the was just doing what he was told by the service and warranty managers who are completely inept at doing complicated problems in a timely and correct manner.

When I saw that they had gotten a MS3, and white, I told them that ALAN WEBB MAZDA in Vancouver had taken in, attempted to fix, failed, and got the PO a new vehicle. And that there was a chance that the one they had bought was the one that had undergone so many failed attempts to fix.

I contacted the guy I know who was involved with the original repairs and asked if there was anything he remembered about the car that could tell me whether or not the one she got was OPs. sure enough, the right rear caliper was a different color because it was replaced thus a different color. told her that the lemon had one caliper that was a different color.

The dealership has terrible after-sale customer service and refuse to go the extra mile sometimes. They have shady tactics, like not telling customers whether or not a vehicle is a lemon.

[InkedInspector]

Originally Posted by Mwee07 Previous employee (and not tech)here of that dealership, and friend of Mr. and Mrs. Agro. I was working there when the OP's speed3 came in. I was friends with the service writer who was in charge of the ordeal and can assure that the was just doing what he was told by the service and warranty managers who are completely inept at doing complicated problems in a timely and correct manner. When I saw that they had gotten a MS3, and white, I told them that ALAN WEBB MAZDA in Vancouver had taken in, attempted to fix, failed, and got the PO a new vehicle. And that there was a chance that the one they had bought was the one that had undergone so many failed attempts to fix. I contacted the guy I know who was involved with the original repairs and asked if there was anything he remembered about the car that could tell me whether or not the one she got was OPs. sure enough, the right rear caliper was a different color because it was replaced thus a different color. told her that the lemon had one caliper that was a different color. The dealership has terrible after-sale customer service and refuse to go the extra mile sometimes. They have shady tactics, like not telling customers whether or not a vehicle is a lemon.

Talk about making the first post count after lurking three and a half years, bravo sir.

[SpencerC]

This whole situation sucks. Wishing you the best, and hoping that you end up with a Mazdaspeed 3 one way or other that isn't a giant Lemon.

[Ms.Agro]

Originally Posted by Spencer@CorkSport This whole situation sucks. Wishing you the best, and hoping that you end up with a Mazdaspeed 3 one way or other that isn't a giant Lemon.

Thank you Spencer! We really liked it while it lasted.

This whole forum thread has been quite informative and entertaining. We lucked out that the op had posted this to begin with, could really help us out.

Also, spent all morning in the ER with Mr.Agro, these posts kept us entertained... to say the least lol.

[Mr.Agro]

Originally Posted by Spencer@CorkSport This whole situation sucks. Wishing you the best, and hoping that you end up with a Mazdaspeed 3 one way or other that isn't a giant Lemon.

Thank you Spencer for sharing this thread with megan. It has been a huge help and I have no doubt it will continue to make itself useful. I'm glad to be a part of the forum and hopefully we do get a new speed 3 and are able to successfully move forward from this.

[InkedInspector]

Originally Posted by Ms.Agro Thank you Spencer! We really liked it while it lasted. This whole forum thread has been quite informative and entertaining. We lucked out that the op had posted this to begin with, could really help us out. Also, spent all morning in the ER with Mr.Agro, these posts kept us entertained... to say the least lol.

Best wishes for a speedy recovery. Here's my Patch Adams for y'all

[Raider]

FYI, lemon law is new cars only.

That said, as a member here, should have also used the "buying a used mazdaspeed" thread, had the vin run through autocheck, and a full inspection done.

Shitty dealers are shitty.

[sidekick]

I think the lemon issue here is that it was never actually lemon lawed, correct? Mazda just replaced it before it became a lemon if I'm reading this right. Which means, TECHNICALLY, it isn't a lemon and they didn't have to disclose anything. However, it's still shady. But like I said before, salesmen are shady and no one likes them.

[ep87]

Originally Posted by Ms.Agro Thank you for the advice, and yes we would love any information you could give us.

As I suggested in an earlier post Pm me with a phone number and I'll tell you all I know.

[sidekick]

Originally Posted by ep87 As I suggested in an earlier post Pm me with a phone number and I'll tell you all I know.

They probably don't have enough posts to PM you yet. Lol.

[SpencerC]

Originally Posted by Raider FYI, lemon law is new cars only. That said, as a member here, should have also used the "buying a used mazdaspeed" thread, had the vin run through autocheck, and a full inspection done. Shitty dealers are shitty.

True, but I think they trusted the dealership since they are local and work with us a lot. Strangest thing to me is that they would try and pull one over on an employee of a local company that they do business with.

I'll make sure if they look at anymore that they get the VIN checked.

[ABolewski]

Just gotta say kudos to the OP for being so helpful. And this thread is full of win for how shitty of a situation it is based off of.
I am more than sure someone will make this right for you guys. Either the dealership or Mazda, this shit ain't gunna fly.

Good luck.

[sidekick]

Originally Posted by Spencer@CorkSport True, but I think they trusted the dealership since they are local and work with us a lot. Strangest thing to me is that they would try and pull one over on an employee of a local company that they do business with. I'll make sure if they look at anymore that they get the VIN checked.

They probably go through salesmen so often, that chances are the salesman doesn't even know who corksport is, let alone anything about the car. They sell you the car and once it's sold that's money in their pocket. That's really all that most of them care about. Sales at my dealership fucks people over all the time and then it falls on us(service) to fix the issue at a loss on our side.

[Ms.Agro]

Originally Posted by sidekick They probably go through salesmen so often, that chances are the salesman doesn't even know who corksport is, let alone anything about the car. They sell you the car and once it's sold that's money in their pocket. That's really all that most of them care about. Sales at my dealership fucks people over all the time and then it falls on us(service) to fix the issue at a loss on our side.

They definitely knew who I work for. And that sales man had been at that dealership for a long time. I agree they just wanted to have the money, but more likely they wanted it gone since it has such a bad reputation. The salesman made up a story about the car and the OP that did not in any facet coincide with the actual story. Luckily we have heard it all, from this post and a close friend who worked with this car hands on when it was originally returned.

[UWotm8]

Op is an op.

[ep87]

I spoke with Megan last night and it sounds like the dealer is taking back the defective speed and getting her a new one. that being said be on the look out I'm almost sure this car will make it back on the market maybe not at the dealer but will probably get wholesaled to some corner car lot, waiting to go home with some unsuspecting owner.

[Raider]

Please post the vin!

[Easter Bunny]

Originally Posted by Raider Please post the vin!

This times a million.

[analbumcover]

i feel like mazda should just crush this MS3, its causing them wayyy more problems than its worth.

[sidekick]

Originally Posted by analbumcover i feel like mazda should just crush this MS3, its causing them wayyy more problems than its worth.

Exactly why the OP said it will probably end up at auction to be bought up by a used car lot. The next person who buys it will probably not have an easy time getting this issue taken care of, if that's the case.


Edit: 2000th post lol

[Ms.Agro]

Originally Posted by sidekick Exactly why the OP said it will probably end up at auction to be bought up by a used car lot. The next person who buys it will probably not have an easy time getting this issue taken care of, if that's the case. Edit: 2000th post lol

That's why I almost wish I could lemon law the thing and get it off the road for good. We are lucky to come out ahead of this deal, but have to say I feel badly about letting it get into someone else's hands, because it most likely will. Let's just hope they join MSF in time!

Sidenote: Should there be a sticky on the forum for bad VIN's? Just saying... Could be a thread full of win, for everyone.

[Frenchy11]

@Ms.Agro; you should teach lessons in patience. You handled this whole thing really well. Hope the new car works out better


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[Spec]

Originally Posted by sidekick Exactly why the OP said it will probably end up at auction to be bought up by a used car lot. The next person who buys it will probably not have an easy time getting this issue taken care of, if that's the case. Edit: 2000th post lol

I believe it would still be covered under the warranty due to mileage or time. Maybe I'm wrong.

[Yousuf]

That's awesome, when my rmm failed the dealer said the intake was what was making sounds -_-, it turned out to have tear in the bushing when I inspected it myself