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Mazda couldn't fix my 2012 MS3 so they gave me a 2013! This is kind of a long story so bare with me. As a few of you local guys know I bought a white 2012 MS3 non-tech in September of 2012 and had no problems. Fast forward to July of 2013 while driving home for Portland it started a intermittent miss that just got worse the closer I got home till it threw a CEL code, so I took it to the dealer the next morning and on the way it drove fine. They read the code and it popped up as a Pos300 miss-fire code they took it a part checked the coil packs etc. and couldn't find a problem so after 8 days of trying to find the problem and not being able to replicate the miss, they changed the plugs gave it back to me and told me I needed to drive it harder to keep the carbon build up of the plugs. The Car drove great for a few weeks until driving one day and the miss started again but it wasn't intermittent this time, threw the same code and was throwing out black smoke from the exhaust. So back to the dealer, after about a week of them trying to find the fault and checking back and forth with the Mazda tech people in California they were stumped. At that point I got mad and visited the dealer service manger, the tech working on the car trying to light a fire under them to get it fixed and back to me. The dealer said they were having problems with Mazda tech getting back to them with instructions on what do next. So I called Mazda customer service and let them know if this continued I'd be looking for a buy back or new car under Washington State lemon law, they didn't seam to worried about that, but said they would contact the tech people in California to get answers . When Mazda customer care called me back they pretty much repeated every thing I already knew. At this point the car has been out of service a total of 17 days. I then sat down and looked into the lemon law. And sure enough if your car has been out of service for a cumulative 30 days or more fixed or not, it was considered a lemon and Mazda could be forced to buy the car back or provide me with a new car. So fast forward to about the 23rd day and its finally sinking into Mazda if they can't fix the car soon it would be in lemon territory. So they start throwing parts at it, 4 injectors, both cats, O2 sensor, ECU, and on and on, in fact on the 27th day they flew in a engineer from California to work along side the dealer tech. So finally day 31 a thursday and the cars not fixed and they still have no idea what the problem is. So I call Mazda customer care and suddenly there story changes and I get a call back from someone who is higher up at customer service asking me to tell them the whole story. So I tell them what I know and that I plan on lemon lawing the car. He asks what would make you happy sir, I tell him a new car since I really like the speed3, he says he'll get back to me very soon. Within about 20 minutes I get a call from the dealer sales manager asking what car I wanted color, options, etc. So I tell him a 2013 speed white with the tech package and I would like all the stuff I had put on the 2012 back SRI, SSP, RMM, SS brake lines, front lip, wheels, etc, etc. So a little later in the day the guy from Mazda calls me back and say's the dealer is trying to find me that car and he would call back first thing in the morning. So friday rolls around and sure enough about 8:30 I get a call form the guy at Mazda saying the dealer has found the car at another dealer and they would be picking up that morning, and that he had been speaking to to sales manager at the dealer and they had worked out all the details including returning all my extras off the 2012. So Sunday Morning I drove over to the dealership in the rental mazda had provided me the whole time this was going on, and picked up my new zero miles 2013 white speed with the new for 2013 tech package which I love. Later that next week the dealer returned all my aftermarket stuff and unknown to me at the time the sales manager had inflated the dollar amount it needed from Mazda to make the deal, so I got some cash on top of everything. So even though I was pretty pissed off while this was going down. I couldn't be happier now. Got a new car with zero miles, got the 2013 tech package that my 2012 didn't have. And BTW the 2013 tech package is way nicer then the tiny 2012 tech package screen. And I got back all my goodies that will work just fine on the 2013, plus some cash. Also just prior to the second time I took the car back to the dealer with the mis fire I had just ordered the autotech internals and V3 AP combo from edge so thats going in this weekend and with the extra cash I got I'm thinking about a TMIC and race pipe. As far as the 2012 goes last time I spoke with the dealer they said the car was fixed but they never were able to find that smoking gun, and that some one from the dealer had been driving the car to and from work and would for a while before the dealer and Mazda decided what to do with it. So if you live in SW Washington or Portland and find a used white 2012 speed with about 7k on it and the tail panel painted black. I wouldn't buy it. |
So Mazda gave you a new car even with those mods on in while it was at the dealer? |
Glad everthing turned out well for you. I just got back from Portland visiting my daughter. |
op=lucky ass congrats glad mazda stepped up on this one |
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How the fuck did you get a replacement car with mods on your old speed!?!? Dealers seem to make it their life's goal to deny claims if they find a single mod on your car. You are extremely luck. They could have said no and there was really nothing you could done about it. So many guys on this forum have been denied claims for a lot less modding. Guess we all know where we are going if we ever break down, it might be worth the drive considering our engines cost a couple g bars to replace. I got to admit I'm very jealous. I've never had a single problem myself with 42,000 hard miles and still running strong... wow your very lucky. Very awesome thanks for sharing. :shocked::shocked::shocked::shocked::shocked: |
I am so jealous I want to groan you. Best of luck, hopefully the new car won't be a lemon. |
Glad to hear your miserable experience turned out to be a good one. I'd honestly expect nothing less considering you hadn't done anything to compromise the vehicle. Also glad to see you dumped that GTI as fast as you did. I doubt you would've been as fortunate with their consumer worst reliability. |
Blah blah mods. Blah blah blah how? Blah blah blah warranty. Guys, he had an intake. |
now that bro, IS a cool story |
I'm still a little in dis-belief that Mazda settled up so quick and without a fight. I just figure that settling with me before it actually went through the lemon law route saved them from having to scrap the car and not have a chance to re-sell it. Though I'm not certain that they would have been forced to scrap it, but I'm sure it would have branded it in some way. Richard |
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Wow that's great man I'm glad Mazda took care of you and not give you any shit for having mods on your car during the misfire. This how it should be especially they couldn't find the issue. It happens in every car manufacturer with some cars are gonna be a lemon. |
Just having mods on your car does not void your warranty. Magnuson-Moss requires them to prove an aftermarket part caused the failure. Not saying you won't have a hard time, but it is illegal for them to just look at a modded car and say the warranty is voided. In this instance they could not even identify the issue with the car, so proving fault would be hard. Glad Mazda took care of you. |
OP, miles on car? |
You lucky motherfucker. |
well, time to move to Vancouver |
That is awesome. I bet the miss fire code was a bad fly wheel. I've read about that happening before. I wish the dealer I bought from was like that.... they told me no mods. Or warranty was gone. I actualy put a new bypass valve on a week before I traded for my new speed and the salesman told me if I put it on my new speed he'd void my warranty on the spot. That's the last I've seen of the dealer. |
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Great show of customer support from Mazda and I'm happy that the OP got everything taken care of! |
awesome (: a local nator is selling a CS TMIC btw (: |
I bet that the fly wheel was causing the misfires, really surprised that they did not replace that since it is a known issue. You are lucky that the tech dropped the ball on his diag, and lucky with your mods to man. |
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At first the dealer and Mazda focused on the ignition, plugs, coil packs, loose pins in the wiring harness ends etc. and then turned there attention to fuel, started doing some data logging. checking Trims, the pumps,injectors, etc. towards the end they seamed certain that it was a faulty in the wiring harness, maybe an intermittent short, or damaged wire. I'd like to hear more about this fly wheel issue. even though its not my problem any more I'd still like know what failed, and stumped one of their "engineers" they flew in for 5 days. |
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What's this flywheel issue? And wtf does it have to do with our ignition? |
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"Good call!" Da fuq Quote:
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Wow. That dealer/Mazda did you right, and went above and beyond. That experience would make me brand loyal to Mazda. |
I've never had anything but problems. I'm either a cock sucker or I expect things to be done as good as I could do it. Maybe a combination. |
I've read maybe a couple threads about gen pus having miss fire codes and went thru plugs, coils, and other things and it ended up being the fly wheel...The op in the post I read never went in to great detail but I would assume it has something to do with the crank sensor reading the fly wheel maybe??? |
@hitmeagaintubesock; the crank sensor reading the flywheel.... uhhhh. Opposite sides of the engine.. |
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The crank sensor is nowhere near the flywheel. I await your links. |
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My brothers 12' speed had this random misfire issue as well. They said it was the CPS, replaced it and the code came back within a few months. He took at back and they flashed the ECU and it went away again for now. We will see. not sure what is up with the flywheel theory... |
So far it is only on the pu's but there are some fly wheels out there that are either not balanced proper or some how develop a small warp and it is enough to throw the crank off then the cmp does not read something right and starts throwing a misfire code. I have seen a few threads to about this, but I searched on google and can't find the threads right now. |
So I guess the moral of this story is: Fuck lemonade. When life gives you lemons, trade that shit in for a brand new 2013 CWP w/tech |
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I have no idea were the crank sensor is on the mzr engine? But assumed it was close to the fly wheel. I know my 944 and magnum v8 dodge engines and countless others place the crank sensor to read off the fly wheel.I figured the mazda would be simalar. I know other vehicles place the crank sensor behind the crank pulley as well. |
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For a flywheel to be so imbalanced that it throws out the timing ring enough that it isn't picked up by the cps, ON THE OTHER END OF THE CRANK, that motor isn't going to run long enough to throw any misfire codes. |
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The crank pulley which either holds the timing belt or chain and usually a serp belt or two... is where the sensor is.. the flywheel is where the clutch and everything is.. two opposite sides my friend. That would also mean.. the crank sensor would be reading the flywheel for timing positions... :hypnotized: |
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Now in some cases on the non turbo engines I did replace the emission harness to fix a random misfire issue. But in most cases on the mzr it was the coil pack or spark plugs. |
Yes. My 944 uses the fly wheel to count the revolutions of the engine thru the crank sensor. The fly wheel is were the clutch is not were the belts are....the fly wheel is connected to the crank. The way that works is the crank sensor reads the revoulutions of the engine off the fly wheel. If sensor goes bad or the crank sensor reads less than 300 rpm the car won't crank . Also it works similar on the dodge v8s.the sensor sticks down between the bell housing of the trans and block of the engine and the crank sensor reads the position of the flywheel that is again connected to the crank....as stated I was not sure were the mazdas se crank sensor was located. I just searched for over an hour looking for tge post were the dealer fixed the miss fire code with fly wheel.....and couldn't find it. Now do think it would be safe to run a down pipe with out internals? I searched and can't find that either.....lol |
We know what a flywheel is and where it is. Even on an ms3. Quote:
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Here is one of the ones I've seen where they suggested a flywheel, I think I may have read of another case or two besides this one where they tried that as a solution: http://www.mazdaspeedforums.org/foru...-p0300-147006/ They f'ed up the body on this one though after replacing the flywheel. EDIT: Also Post #9 here: http://www.mazdaspeedforums.org/foru...-p0300-117518/ 2 post brownie though. |
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You seem to be on your ms3. Flywheel causing misfire on this motor, is grasping at straws. Those really stupid crazy bendy straws. |
I assure you lol that I know where the fly wheel is. I just stated that it could have been the issue based on a post that I read on here several months back. Do I have exact times or any thing no. Do I know what color speedo the guy that posted had on no...I don't. I can't even locate the post. I agree that it wouldn't be my first pic to solve the problem. That is just what I read. I still don't understand why you think I'm confused on the location of the fly wheel? Now,I did not know the location of the crank sensor on our engines. I assumed that it was reading off the fly wheel when it reads off the front of the crank. |
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Just to add to the flywheel/p0300 mystery: I don't know the technical reasons for this issue, but what I can tell you is that my car was a lemon buyback by Mazda that had this exact problem. In fact, the car used to belong to a former MSF forum member. The former owner spent over a month wrestling with misfires until the dealer agreed to buy the car back under lemon law and then sold him identical new MS3. The dealer had to get Mazda Japan involved to diagnose the problem, and they ended up swapping out the flywheel and the entire wiring harness to fix it. I saw the car at the dealer shortly after all of this happened and got a great deal on it, and the car has been fine since. Knock on wood. |
I would say the wire harness for sure. Flywheel? No. |
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I have a copy of repair order, from the dealer for the 2012 speed(lemon) and it doesn't go into much detail, but a do seam to remember from one of my daily update call from the dealer when this was all going down that they had checked the crank position sensor and found no fault. Here's a list of the parts they did replace up to the time they swapped me into the 2013 4 injectors both Cats. oxygen sensor. 4 ignition coils 4 plugs the PCM (powertrain control module) and a few misc. gaskets, o-rings,etc. My personal feeling is a wiring harness problem. next time I find myself at the dealer all check with the service writer and see if they ever fixed it and what it was. |
Bought your '12 speed 3 from the same dealership and did not know about its previous issues. Turns out it was yours. We've had it for 5 days now, slowly lost power in 5th and 6th, and then christmas eve it completely broke down. Moving at a slugs pace winding down the gears to nothing. We are returning it today, with hope to get it replaced. All of this to say, do you have any suggestions for us in the process? Megan |
@ep87; |
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Thankfully he posted everything about it, this will severely help our case |
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They won't give us the service history on the car, would be awesome to get it from you ep87 before we go in today :) |
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Wowwwwwwww gotta love the internet. |
Mmmm the plot thickens... we need some secret method of marking these cars when we offload them, like NATOR LEMON scratched into the trunk under the foam insert. |
Wow....it was only a matter of time before someone else picked up the car. Glad you were able to find it here. Good luck on getting them to take back the car. Maybe this time they will just junk it or sell it off for parts. Lol |
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Check into state or federal laws that prevent a car from being sold after it reaches lemon status and/or if they are obligated to tell you about it on your request for it. Record your conversation with them. I caught a lot of those guys back tracking and contradicting themselves in the past. Get with the BBB federal trade commission and consumer protection agency to see what they can do or advice they'll offer you. |
Manufacturer and Dealer Services Provide the required Lemon Law resale disclosure document to the first retail buyer/lessee of a vehicle reacquired by a manufacturer after a determination, adjudication or settlement under the Lemon Law. The Resale Disclosure and windshield disclosure forms are prepared and sent to the manufacturer by the Lemon Law Administration. The manufacturer is required to place the windshield disclosure in the vehicle and transfer the Resale Disclosure form with the vehicle. If a dealer knowingly obtains a Lemon vehicle but does not receive the Lemon Law resale forms directly from the manufacturer, auction or with the vehicle, the forms must be obtained from the Lemon Law Administration prior to a retail sale or lease.* And as far as Mazda's responsibility if it was declared a lemon: Lemon Law Resale Notice – A manufacturer, its agent or motor vehicle dealer to whom a motor vehicle is returned, is required to affix the "Lemon Law Resale Notice" to the lower center of the front windshield so as to be readily visible from the exterior of the vehicle. The Notice is provided to the manufacturer by the Attorney General’s Office. Only the retail purchaser of the vehicle may remove the Notice from the window. The car probably wasn't declared an official lemon because it was reacquired by the dealer before action had to be taken, but maybe having a print out of this thread and the Washington State law will get them moving faster. |
You all read my mind. I will have a print out of this thread, highlight his key points and modifications he says have been done, a print out of the lemon law for Washington, and a printed application to turn them into the better business bureau, as well as recording the entire conversation. |
Mazda couldn't fix my 2012 MS3 Take a squeeze tube of Vaseline with you, kick the door open and say "WHOS FIRST!!!!" And have a massive 20" strap on belted to you. Please be sure to highlight this as a key post. |
when you meet with the representative, you should sit down and ask him/her politely for a cigarette and immediately follow with "because I like a good smoke after I've been fucked so hard" and proceed to whip out above mentioned strap on with vaseline all over your printed documents...if for anything else, it'll be a great story. |
OMFG. This is a ROFLcopters moment. That stealership needs to be Old Yellered'. Good Luck @Ms.Agro; fuck them good....For America. |
I'm going to go America on all their asses! |
If you go back and cafefully read the OP's original post. LOL you'll find that Mazda stepped in before I had to take them to mediation, most likely because they knew the OP had a case. And if they didn't make the OP happy and he took it to the state they would have had to eather scrap the car or at least brand the title which would have been a big loss. If I was you I'd PM the OP LOL. and send him your number maybe he would talk to you. I beleive the OP saw his old car the other day does it have great big Corksport decals on the side? |
Damn I was just about to close thread when shit got even more interesting. Subbed Sent from my EVO using Tapatalk |
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The more I read it I'm gonna go with 99% chance you were talking in third person...kind of...calling yourself the OP....yeah. |
Yeah, no need to troll me. Just want answers. If he can't answer me, that's fine. I have my own way of getting out of this deal ahead of the dealership. Thanks OP :wtf: |
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There is two? So an additional tube of Vaseline is in order. |
DP on AW and OP can join in (AW= Dealership ;)) And if you don't know what DP is, then this joke is clearly not for you |
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wow chalk one up for mazda customer service !!:eek2: |
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It's Called sarcasm. Okay lets take this apart for those of you who aren't familiar with the term. I'll interpret a couple sections for you 1. "If you go back and cafefully read the OP's original post LOL." This means : Okay look at the original post and go wow I think these guys are one in the same and he's laughing at himself. 2." If I was you I'd PM the OP LOL. and send him your number maybe he would talk to you" This part means: Since we've already figured out this is the same guy, may be he's inviting the party with the problem to get in touch with him so he can answer any questions. . |
Mazda couldn't fix my 2012 MS3 Are you on crack? That has got to be one of the nerdiest explanations I've ever heard. I'd probably have to hit you or give you a wedgie if we were in person and I'm a laid back kind of guy. |
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Well, back on topic. OP, are you helping out Ms.Agro? Can't say I'm that surprised by Alan Webb. They've never struck me as the most honest dealership, and after denying me a test drive I knew I'd never buy an MS3 from them. Herzog took care of me. Good luck @Ms.Agro; |
The dealer should give you the service history, but don't bother trying to get it from the salesman/sales department, talk to a service writer/advisor or service manager directly. I'm a service writer for volkswagen and we regularly tell people what services have been completed over the phone. If you need a printout, we need to see proof that you own the car and the previous owner's info will be blacked out before giving you hard copies of the invoices for repairs/service. Personally, I would go about it like there is no issue and you just want to know what repairs/services were completed before purchasing the car, without getting the sales department involved. The service department has no involvement in the issue with the sales department, so it shouldn't be a problem. Trust me, no one likes salesmen, including the service employees. :D I'm not sure if it's a legal issue, but you own the car now and you are entitled to know what services/repairs have been completed. They are just playing cat & mouse and most likely don't want you to know what the cars been through. Little do they know, you already know. If you must, get the general manager involved. They tend to make shit happen and FAST to make the customer happy. This dealership sounds shady. |
Wow...dealer re-sold the car to the wrong person I guess. Interesting that the service department was so good to the OP, but Sales is such a bunch of shady, under-handed douchebags. Would be interesting if you were to post the audio of the conversation and link it here... Good luck with your fight. Now I gotta buy something from Corksport in the hopes that I get some cool box art. :-P Sent from my SPH-P500 using Tapatalk 4 |
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I received a print of the service history yesterday but I gotta say I still am not convinced it is complete or that it is correct. Since this ordeal has started I have purposefully asked questions I already knew the answer to without them knowing and have received in return nothing but lies back. Some of their story's they have come up with are really poorly thought out and their general knowledge of the car besides it's history is really lacking. Let's just say, I didn't buy this car because any sales person convinced me I should. I seemed to know more about it from the get go and I'm new to mazda being this is the first one I have owned. |
:popcorn: This looks like it will be a good story to follow! |
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Yeah, luckily we both have worked at dealerships before, we know the run around. Now it's playing the game and getting out ahead. Went in their last night and gave them our terms. 1. We won't wait for service for over 30 days, if so we will get a new speed 3 with help with Mazda, or else we will lemon law the vehicle to get it off the lot permanently. 2. If they say it's fixed, we will still deny the vehicle on the principle that the car was not given to us with us being in full knowledge of its maintenance. Not willing to guinea pig the vehicle with the same issues. 3. We will have a loaner car in the meantime. (Sadly an auto Camry) 4. We will drop the deal at a moment's notice and report to the better business bureau if a compromise cannot be reached. These are our personal demands and options for them. I cannot stress enough that CorkSport is not involved in any way. I am just an employee, and this is our personal vehicle. |
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So, are you related to Kim? |
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Previous employee (and not tech)here of that dealership, and friend of Mr. and Mrs. Agro. I was working there when the OP's speed3 came in. I was friends with the service writer who was in charge of the ordeal and can assure that the was just doing what he was told by the service and warranty managers who are completely inept at doing complicated problems in a timely and correct manner. When I saw that they had gotten a MS3, and white, I told them that ALAN WEBB MAZDA in Vancouver had taken in, attempted to fix, failed, and got the PO a new vehicle. And that there was a chance that the one they had bought was the one that had undergone so many failed attempts to fix. I contacted the guy I know who was involved with the original repairs and asked if there was anything he remembered about the car that could tell me whether or not the one she got was OPs. sure enough, the right rear caliper was a different color because it was replaced thus a different color. told her that the lemon had one caliper that was a different color. The dealership has terrible after-sale customer service and refuse to go the extra mile sometimes. They have shady tactics, like not telling customers whether or not a vehicle is a lemon. |
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This whole situation sucks. Wishing you the best, and hoping that you end up with a Mazdaspeed 3 one way or other that isn't a giant Lemon. |
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This whole forum thread has been quite informative and entertaining. We lucked out that the op had posted this to begin with, could really help us out. Also, spent all morning in the ER with Mr.Agro, these posts kept us entertained... to say the least lol. |
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