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-   -   Mazda couldn't fix my 2012 MS3 (http://www.mazdaspeedforums.org/forum/f544/mazda-couldnt-fix-my-2012-mazdaspeed-3-a-155661/)

ep87 09-21-2013 09:30 PM

Mazda couldn't fix my 2012 MS3 so they gave me a 2013!
 
This is kind of a long story so bare with me.
As a few of you local guys know I bought a white 2012 MS3 non-tech in September of 2012 and had no problems. Fast forward to July of 2013 while driving home for Portland it started a intermittent miss that just got worse the closer I got home till it threw a CEL code, so I took it to the dealer the next morning and on the way it drove fine. They read the code and it popped up as a Pos300 miss-fire code they took it a part checked the coil packs etc. and couldn't find a problem so after 8 days of trying to find the problem and not being able to replicate the miss, they changed the plugs gave it back to me and told me I needed to drive it harder to keep the carbon build up of the plugs.

The Car drove great for a few weeks until driving one day and the miss started again but it wasn't intermittent this time, threw the same code and was throwing out black smoke from the exhaust. So back to the dealer, after about a week of them trying to find the fault and checking back and forth with the Mazda tech people in California they were stumped. At that point I got mad and visited the dealer service manger, the tech working on the car trying to light a fire under them to get it fixed and back to me. The dealer said they were having problems with Mazda tech getting back to them with instructions on what do next. So I called Mazda customer service and let them know if this continued I'd be looking for a buy back or new car under Washington State lemon law, they didn't seam to worried about that, but said they would contact the tech people in California to get answers . When Mazda customer care called me back they pretty much repeated every thing I already knew. At this point the car has been out of service a total of 17 days. I then sat down and looked into the lemon law. And sure enough if your car has been out of service for a cumulative 30 days or more fixed or not, it was considered a lemon and Mazda could be forced to buy the car back or provide me with a new car. So fast forward to about the 23rd day and its finally sinking into Mazda if they can't fix the car soon it would be in lemon territory. So they start throwing parts at it, 4 injectors, both cats, O2 sensor, ECU, and on and on, in fact on the 27th day they flew in a engineer from California to work along side the dealer tech.

So finally day 31 a thursday and the cars not fixed and they still have no idea what the problem is. So I call Mazda customer care and suddenly there story changes and I get a call back from someone who is higher up at customer service asking me to tell them the whole story. So I tell them what I know and that I plan on lemon lawing the car. He asks what would make you happy sir, I tell him a new car since I really like the speed3, he says he'll get back to me very soon. Within about 20 minutes I get a call from the dealer sales manager asking what car I wanted color, options, etc. So I tell him a 2013 speed white with the tech package and I would like all the stuff I had put on the 2012 back SRI, SSP, RMM, SS brake lines, front lip, wheels, etc, etc. So a little later in the day the guy from Mazda calls me back and say's the dealer is trying to find me that car and he would call back first thing in the morning. So friday rolls around and sure enough about 8:30 I get a call form the guy at Mazda saying the dealer has found the car at another dealer and they would be picking up that morning, and that he had been speaking to to sales manager at the dealer and they had worked out all the details including returning all my extras off the 2012. So Sunday Morning I drove over to the dealership in the rental mazda had provided me the whole time this was going on, and picked up my new zero miles 2013 white speed with the new for 2013 tech package which I love. Later that next week the dealer returned all my aftermarket stuff and unknown to me at the time the sales manager had inflated the dollar amount it needed from Mazda to make the deal, so I got some cash on top of everything.

So even though I was pretty pissed off while this was going down. I couldn't be happier now. Got a new car with zero miles, got the 2013 tech package that my 2012 didn't have. And BTW the 2013 tech package is way nicer then the tiny 2012 tech package screen. And I got back all my goodies that will work just fine on the 2013, plus some cash.

Also just prior to the second time I took the car back to the dealer with the mis fire I had just ordered the autotech internals and V3 AP combo from edge so thats going in this weekend and with the extra cash I got I'm thinking about a TMIC and race pipe.

As far as the 2012 goes last time I spoke with the dealer they said the car was fixed but they never were able to find that smoking gun, and that some one from the dealer had been driving the car to and from work and would for a while before the dealer and Mazda decided what to do with it. So if you live in SW Washington or Portland and find a used white 2012 speed with about 7k on it and the tail panel painted black. I wouldn't buy it.

kby 09-21-2013 09:42 PM

So Mazda gave you a new car even with those mods on in while it was at the dealer?

shifter48 09-21-2013 09:46 PM

Glad everthing turned out well for you. I just got back from Portland visiting my daughter.

Oalmon 09-21-2013 09:48 PM

op=lucky ass
congrats glad mazda stepped up on this one

ep87 09-21-2013 09:53 PM

Quote:

Originally Posted by kby (Post 2265128)
So Mazda gave you a new car even with those mods on in while it was at the dealer?

I live about 2 miles from Corksport and this dealer is only about 3 miles from them, the dealers parts area looks like a Corksport showroom and I think they must partner with CS to some extent. They even have a menu with prices on CS stuff installed. I asked about mods when when I bought the car and they tried to sell me some.

kby 09-21-2013 10:33 PM

Quote:

Originally Posted by ep87 (Post 2265143)
I live about 2 miles from Corksport and this dealer is only about 3 miles from them, the dealers parts area looks like a Corksport showroom and I think they must partner with CS to some extent. They even have a menu with prices on CS stuff installed. I asked about mods when when I bought the car and they tried to sell me some.

That's awesome.

[R]usty 09-21-2013 11:05 PM

How the fuck did you get a replacement car with mods on your old speed!?!? Dealers seem to make it their life's goal to deny claims if they find a single mod on your car. You are extremely luck. They could have said no and there was really nothing you could done about it. So many guys on this forum have been denied claims for a lot less modding. Guess we all know where we are going if we ever break down, it might be worth the drive considering our engines cost a couple g bars to replace.

I got to admit I'm very jealous. I've never had a single problem myself with 42,000 hard miles and still running strong... wow your very lucky.

Very awesome thanks for sharing.

:shocked::shocked::shocked::shocked::shocked:

ArmanRus 09-21-2013 11:10 PM

I am so jealous I want to groan you.

Best of luck, hopefully the new car won't be a lemon.

JgamB 09-21-2013 11:17 PM

Glad to hear your miserable experience turned out to be a good one. I'd honestly expect nothing less considering you hadn't done anything to compromise the vehicle.

Also glad to see you dumped that GTI as fast as you did. I doubt you would've been as fortunate with their consumer worst reliability.

Tokay444 09-22-2013 12:01 AM

Blah blah mods.
Blah blah blah how?
Blah blah blah warranty.
Guys, he had an intake.

mxlplx71 09-22-2013 01:09 AM

now that bro, IS a cool story

ep87 09-22-2013 01:40 AM

I'm still a little in dis-belief that Mazda settled up so quick and without a fight. I just figure that settling with me before it actually went through the lemon law route saved them from having to scrap the car and not have a chance to re-sell it. Though I'm not certain that they would have been forced to scrap it, but I'm sure it would have branded it in some way.

Richard

Oalmon 09-22-2013 01:47 AM

Quote:

Originally Posted by rustysurfsa (Post 2265174)
How the fuck did you get a replacement car with mods on your old speed!?!? Dealers seem to make it their life's goal to deny claims if they find a single mod on your car. You are extremely luck. They could have said no and there was really nothing you could done about it. So many guys on this forum have been denied claims for a lot less modding. Guess we all know where we are going if we ever break down, it might be worth the drive considering our engines cost a couple g bars to replace.

I got to admit I'm very jealous. I've never had a single problem myself with 42,000 hard miles and still running strong... wow your very lucky.

Very awesome thanks for sharing.

:shocked::shocked::shocked::shocked::shocked:

my dealer told me from the beginning that I could do whatever I wanted as long as I was honest with 'em i have a lifetime power train warranty so i have to get all my maint done thru them :( Had a new intercooler on when i went in the other day for an oil change and was talking with him again. He said hey man hear no evil see no evil. I was like man your gonna see some evil when you raise the hood.

Speed3in215 09-22-2013 05:51 AM

Wow that's great man I'm glad Mazda took care of you and not give you any shit for having mods on your car during the misfire. This how it should be especially they couldn't find the issue. It happens in every car manufacturer with some cars are gonna be a lemon.

Lancer-AM 09-22-2013 07:22 AM

Just having mods on your car does not void your warranty. Magnuson-Moss requires them to prove an aftermarket part caused the failure. Not saying you won't have a hard time, but it is illegal for them to just look at a modded car and say the warranty is voided. In this instance they could not even identify the issue with the car, so proving fault would be hard. Glad Mazda took care of you.

helmetface 09-22-2013 07:43 AM

OP, miles on car?

Voltron 09-22-2013 07:50 AM

You lucky motherfucker.

J'sSpeed3 09-22-2013 08:02 AM

well, time to move to Vancouver

hitmeagaintubesock 09-22-2013 12:48 PM

That is awesome. I bet the miss fire code was a bad fly wheel. I've read about that happening before. I wish the dealer I bought from was like that.... they told me no mods. Or warranty was gone. I actualy put a new bypass valve on a week before I traded for my new speed and the salesman told me if I put it on my new speed he'd void my warranty on the spot. That's the last I've seen of the dealer.

ep87 09-22-2013 02:36 PM

Quote:

Originally Posted by helmetface (Post 2265291)
OP, miles on car?

Just over 7k

Tokay444 09-22-2013 02:46 PM

Quote:

Originally Posted by hitmeagaintubesock (Post 2265550)
That is awesome. I bet the miss fire code was a bad fly wheel. I've read about that happening before. I wish the dealer I bought from was like that.... they told me no mods. Or warranty was gone. I actualy put a new bypass valve on a week before I traded for my new speed and the salesman told me if I put it on my new speed he'd void my warranty on the spot. That's the last I've seen of the dealer.

I would have LAUGHED OUT LOUD, and told him he just lost a sale for being a pompous prick.

dubtastic 09-22-2013 02:55 PM

Great show of customer support from Mazda and I'm happy that the OP got everything taken care of!

breakfstincluded 09-22-2013 03:00 PM

awesome (:

a local nator is selling a CS TMIC btw (:

motherfnmonsta 09-22-2013 08:05 PM

I bet that the fly wheel was causing the misfires, really surprised that they did not replace that since it is a known issue. You are lucky that the tech dropped the ball on his diag, and lucky with your mods to man.

ep87 09-22-2013 09:22 PM

Quote:

Originally Posted by motherfnmonsta (Post 2265945)
I bet that the fly wheel was causing the misfires, really surprised that they did not replace that since it is a known issue. You are lucky that the tech dropped the ball on his diag, and lucky with your mods to man.

I don't remember any body from either the dealer or Mazda saying anything about the fly wheel. What kind of issue did they have?

At first the dealer and Mazda focused on the ignition, plugs, coil packs, loose pins in the wiring harness ends etc. and then turned there attention to fuel, started doing some data logging. checking Trims, the pumps,injectors, etc. towards the end they seamed certain that it was a faulty in the wiring harness, maybe an intermittent short, or damaged wire.

I'd like to hear more about this fly wheel issue. even though its not my problem any more I'd still like know what failed, and stumped one of their "engineers" they flew in for 5 days.

mr.speedy3 09-22-2013 11:01 PM

Quote:

Originally Posted by hitmeagaintubesock (Post 2265550)
That is awesome. I bet the miss fire code was a bad fly wheel. I've read about that happening before. I wish the dealer I bought from was like that.... they told me no mods. Or warranty was gone. I actualy put a new bypass valve on a week before I traded for my new speed and the salesman told me if I put it on my new speed he'd void my warranty on the spot. That's the last I've seen of the dealer.

Wow. I woulda laughed hard at this guy. That's a terrible selling point haha. As already stated, its not really legal to void warranty without proof the part is liable cause. Its a bitch but its still a law. And to the OP, nice score. A local AZ Nator memebr just had condensation in his lights and they refused to fix it then said it'd be 2k to replace. He's even stock.

Tokay444 09-23-2013 04:39 AM

What's this flywheel issue? And wtf does it have to do with our ignition?

Spec 09-23-2013 05:33 AM

Quote:

Originally Posted by Tokay444 (Post 2266234)
What's this flywheel issue? And wtf does it have to do with our ignition?

Ya, for real. "My cars missing, what do you think is wrong?" "Hmm, did you check your flywheel"

"Good call!"

Da fuq

Quote:

Originally Posted by mr.speedy3 (Post 2266149)
Wow. I woulda laughed hard at this guy. That's a terrible selling point haha. As already stated, its not really legal to void warranty without proof the part is liable cause. Its a bitch but its still a law. And to the OP, nice score. A local AZ Nator memebr just had condensation in his lights and they refused to fix it then said it'd be 2k to replace. He's even stock.

Well, if he's not going to make them fix it, they'll lay the pipe in his ass. Assuming he's still covered under warranty.

crankshaft 09-23-2013 06:34 AM

Wow. That dealer/Mazda did you right, and went above and beyond. That experience would make me brand loyal to Mazda.

Spec 09-23-2013 06:42 AM

I've never had anything but problems. I'm either a cock sucker or I expect things to be done as good as I could do it. Maybe a combination.

hitmeagaintubesock 09-23-2013 06:57 AM

I've read maybe a couple threads about gen pus having miss fire codes and went thru plugs, coils, and other things and it ended up being the fly wheel...The op in the post I read never went in to great detail but I would assume it has something to do with the crank sensor reading the fly wheel maybe???

MS3CB 09-23-2013 07:26 AM

@hitmeagaintubesock; the crank sensor reading the flywheel.... uhhhh. Opposite sides of the engine..

Tokay444 09-23-2013 08:05 AM

Quote:

Originally Posted by hitmeagaintubesock (Post 2266310)
I've read maybe a couple threads about gen pus having miss fire codes and went thru plugs, coils, and other things and it ended up being the fly wheel...The op in the post I read never went in to great detail but I would assume it has something to do with the crank sensor reading the fly wheel maybe???

Please provide links and or a detailed explanation about how our/pu flywheels (since they're the same) have anything at all to do with the ignition system.
The crank sensor is nowhere near the flywheel.
I await your links.

jack_hammer 09-23-2013 08:52 AM

1 Attachment(s)
http://www.mazdaspeedforums.org/foru...1&d=1379947952

lk250f 09-23-2013 10:27 AM

My brothers 12' speed had this random misfire issue as well. They said it was the CPS, replaced it and the code came back within a few months. He took at back and they flashed the ECU and it went away again for now. We will see. not sure what is up with the flywheel theory...

motherfnmonsta 09-23-2013 10:46 AM

So far it is only on the pu's but there are some fly wheels out there that are either not balanced proper or some how develop a small warp and it is enough to throw the crank off then the cmp does not read something right and starts throwing a misfire code. I have seen a few threads to about this, but I searched on google and can't find the threads right now.

T2J 09-23-2013 11:17 AM

So I guess the moral of this story is:
Fuck lemonade. When life gives you lemons, trade that shit in for a brand new 2013 CWP w/tech

Badinfluence 09-23-2013 11:43 AM

Quote:

Originally Posted by T2J (Post 2266693)
So I guess the moral of this story is:
Fuck lemonade. When life gives you lemons, trade that shit in for a brand new 2013 CWP w/tech

...or get your engineers to make a combustible lemon that burns your house down.

hitmeagaintubesock 09-23-2013 11:49 AM

Quote:

Originally Posted by MS3CB (Post 2266345)
@hitmeagaintubesock; the crank sensor reading the flywheel.... uhhhh. Opposite sides of the engine..


I have no idea were the crank sensor is on the mzr engine? But assumed it was close to the fly wheel. I know my 944 and magnum v8 dodge engines and countless others place the crank sensor to read off the fly wheel.I figured the mazda would be simalar. I know other vehicles place the crank sensor behind the crank pulley as well.

Tokay444 09-23-2013 12:06 PM

Quote:

Originally Posted by motherfnmonsta (Post 2266632)
So far it is only on the pu's but there are some fly wheels out there that are either not balanced proper or some how develop a small warp and it is enough to throw the crank off then the cmp does not read something right and starts throwing a misfire code. I have seen a few threads to about this, but I searched on google and can't find the threads right now.

I'm gonna have to say that's damn near impossible. At least without completely demolishing a motor in the process.
For a flywheel to be so imbalanced that it throws out the timing ring enough that it isn't picked up by the cps, ON THE OTHER END OF THE CRANK, that motor isn't going to run long enough to throw any misfire codes.

MS3CB 09-23-2013 12:15 PM

Quote:

Originally Posted by hitmeagaintubesock (Post 2266748)
I have no idea were the crank sensor is on the mzr engine? But assumed it was close to the fly wheel. I know my 944 and magnum v8 dodge engines and countless others place the crank sensor to read off the fly wheel.I figured the mazda would be simalar. I know other vehicles place the crank sensor behind the crank pulley as well.

Yes, behind the crank pulley is correct BUT you keep saying its near the flywheel.. if there is a flywheel and the crank pulley next to eachother.. (which is not possible) then IDK you have some freak 13' fucking ms3.

The crank pulley which either holds the timing belt or chain and usually a serp belt or two... is where the sensor is.. the flywheel is where the clutch and everything is.. two opposite sides my friend.

That would also mean.. the crank sensor would be reading the flywheel for timing positions... :hypnotized:

motherfnmonsta 09-23-2013 01:52 PM

Quote:

Originally Posted by Tokay444 (Post 2266783)
I'm gonna have to say that's damn near impossible. At least without completely demolishing a motor in the process.
For a flywheel to be so imbalanced that it throws out the timing ring enough that it isn't picked up by the cps, ON THE OTHER END OF THE CRANK, that motor isn't going to run long enough to throw any misfire codes.

Honestly man I am not sure how it is doing it either, when I was working at a mazda dealership I never came across this issue my self, but have talked to tech line about other issues about ms3 and this topic came up sometimes, and they told me they had a few cases where the flywheel was the cause of the misfire, and they even told me what to look pid's to look out for to see if the fly wheel was the culprit or not.

Now in some cases on the non turbo engines I did replace the emission harness to fix a random misfire issue. But in most cases on the mzr it was the coil pack or spark plugs.

hitmeagaintubesock 09-23-2013 02:02 PM

Yes. My 944 uses the fly wheel to count the revolutions of the engine thru the crank sensor. The fly wheel is were the clutch is not were the belts are....the fly wheel is connected to the crank. The way that works is the crank sensor reads the revoulutions of the engine off the fly wheel. If sensor goes bad or the crank sensor reads less than 300 rpm the car won't crank . Also it works similar on the dodge v8s.the sensor sticks down between the bell housing of the trans and block of the engine and the crank sensor reads the position of the flywheel that is again connected to the crank....as stated I was not sure were the mazdas se crank sensor was located. I just searched for over an hour looking for tge post were the dealer fixed the miss fire code with fly wheel.....and couldn't find it. Now do think it would be safe to run a down pipe with out internals? I searched and can't find that either.....lol

Tokay444 09-23-2013 02:41 PM

We know what a flywheel is and where it is.
Even on an ms3.

Quote:

Originally Posted by motherfnmonsta (Post 2266954)
Honestly man I am not sure how it is doing it either, when I was working at a mazda dealership I never came across this issue my self, but have talked to tech line about other issues about ms3 and this topic came up sometimes, and they told me they had a few cases where the flywheel was the cause of the misfire, and they even told me what to look pid's to look out for to see if the fly wheel was the culprit or not.

Now in some cases on the non turbo engines I did replace the emission harness to fix a random misfire issue. But in most cases on the mzr it was the coil pack or spark plugs.

Same tech line that couldn't figure this car out? Same one that told me the k04 isn't water cooled?

Chuthor 09-23-2013 03:04 PM

Here is one of the ones I've seen where they suggested a flywheel, I think I may have read of another case or two besides this one where they tried that as a solution:

http://www.mazdaspeedforums.org/foru...-p0300-147006/

They f'ed up the body on this one though after replacing the flywheel.

EDIT:

Also Post #9 here: http://www.mazdaspeedforums.org/foru...-p0300-117518/
2 post brownie though.

hitmeagaintubesock 09-23-2013 03:17 PM

Quote:

Originally Posted by Tokay444 (Post 2267028)
We know what a flywheel is and where it is.
Even on an ms3.



Same tech line that couldn't figure this car out? Same one that told me the k04 isn't water cooled?

Yeah I'm aware but the other guy seemed to think I was having a hard time understanding the location of the fly wheel.??? Was just trying to clear that up.

Tokay444 09-23-2013 03:41 PM

You seem to be on your ms3.

Flywheel causing misfire on this motor, is grasping at straws.
Those really stupid crazy bendy straws.

hitmeagaintubesock 09-23-2013 04:20 PM

I assure you lol that I know where the fly wheel is. I just stated that it could have been the issue based on a post that I read on here several months back. Do I have exact times or any thing no. Do I know what color speedo the guy that posted had on no...I don't. I can't even locate the post. I agree that it wouldn't be my first pic to solve the problem. That is just what I read. I still don't understand why you think I'm confused on the location of the fly wheel? Now,I did not know the location of the crank sensor on our engines. I assumed that it was reading off the fly wheel when it reads off the front of the crank.

motherfnmonsta 09-23-2013 06:02 PM

Quote:

Originally Posted by Tokay444 (Post 2267028)
We know what a flywheel is and where it is.
Even on an ms3.



Same tech line that couldn't figure this car out? Same one that told me the k04 isn't water cooled?

Well one do we know if the tech even called tech line if he did he would of been told about that. Now there are some guys that work the tech line system that shouldn't and most times if I got a certain person I would hang up and call back hoping to get different person. I know there are at least 3 guys there that I have talked to on a regular baises that knows there shit pretty good, and there are 2 that I would hang up on a heart beat. But I am not going to defend mazda corp.

MacheteJames 09-23-2013 06:26 PM

Just to add to the flywheel/p0300 mystery: I don't know the technical reasons for this issue, but what I can tell you is that my car was a lemon buyback by Mazda that had this exact problem. In fact, the car used to belong to a former MSF forum member. The former owner spent over a month wrestling with misfires until the dealer agreed to buy the car back under lemon law and then sold him identical new MS3. The dealer had to get Mazda Japan involved to diagnose the problem, and they ended up swapping out the flywheel and the entire wiring harness to fix it. I saw the car at the dealer shortly after all of this happened and got a great deal on it, and the car has been fine since. Knock on wood.

Tokay444 09-23-2013 06:41 PM

I would say the wire harness for sure.
Flywheel? No.

Spec 09-23-2013 06:56 PM

Quote:

Originally Posted by Tokay444 (Post 2267509)
I would say the wire harness for sure.
Flywheel? No.

Well, after you replace everything else it becomes logical, from a part changers view.

ep87 09-23-2013 09:59 PM

I have a copy of repair order, from the dealer for the 2012 speed(lemon) and it doesn't go into much detail, but a do seam to remember from one of my daily update call from the dealer when this was all going down that they had checked the crank position sensor and found no fault. Here's a list of the parts they did replace up to the time they swapped me into the 2013
4 injectors
both Cats.
oxygen sensor.
4 ignition coils
4 plugs
the PCM (powertrain control module)
and a few misc. gaskets, o-rings,etc.
My personal feeling is a wiring harness problem. next time I find myself at the dealer all check with the service writer and see if they ever fixed it and what it was.

Ms.Agro 12-26-2013 12:19 PM

Bought your '12 speed 3 from the same dealership and did not know about its previous issues. Turns out it was yours. We've had it for 5 days now, slowly lost power in 5th and 6th, and then christmas eve it completely broke down. Moving at a slugs pace winding down the gears to nothing. We are returning it today, with hope to get it replaced.
All of this to say, do you have any suggestions for us in the process?

Megan

MizzyMS3 12-26-2013 12:29 PM

@ep87;

omgvance 12-26-2013 12:32 PM

Quote:

Originally Posted by Ms.Agro (Post 2391209)
Bought your '12 speed 3 from the same dealership and did not know about its previous issues. Turns out it was yours. We've had it for 5 days now, slowly lost power in 5th and 6th, and then christmas eve it completely broke down. Moving at a slugs pace winding down the gears to nothing. We are returning it today, with hope to get it replaced.
All of this to say, do you have any suggestions for us in the process?

Megan

damn

Ms.Agro 12-26-2013 01:14 PM

Thankfully he posted everything about it, this will severely help our case

Spec 12-26-2013 01:20 PM

Quote:

Originally Posted by Ms.Agro (Post 2391260)
Thankfully he posted everything about it, this will severely help our case

Approach them with he facts. What can they say?

Ms.Agro 12-26-2013 01:27 PM

They won't give us the service history on the car, would be awesome to get it from you ep87 before we go in today :)

Ms.Agro 12-26-2013 01:41 PM

Quote:

Originally Posted by Spec (Post 2391265)
Approach them with he facts. What can they say?

I want to avoid the run around he first got with this car. It's issues where not taken care of obviously and I'm not waiting 30 days for it to be "fixed" then end up with the same bs after its grace period of working, however skirt that may be. For us, 5 days it lasted in seemingly prefect condition. No run around this time. They lied about the history on it to begin with.

ABolewski 12-26-2013 01:42 PM

Wowwwwwwww gotta love the internet.

JgamB 12-26-2013 01:50 PM

Mmmm the plot thickens... we need some secret method of marking these cars when we offload them, like NATOR LEMON scratched into the trunk under the foam insert.

taf0422 12-26-2013 01:53 PM

Wow....it was only a matter of time before someone else picked up the car.

Glad you were able to find it here. Good luck on getting them to take back the car. Maybe this time they will just junk it or sell it off for parts. Lol

Spec 12-26-2013 02:16 PM

Quote:

Originally Posted by Ms.Agro (Post 2391286)
I want to avoid the run around he first got with this car. It's issues where not taken care of obviously and I'm not waiting 30 days for it to be "fixed" then end up with the same bs after its grace period of working, however skirt that may be. For us, 5 days it lasted in seemingly prefect condition. No run around this time. They lied about the history on it to begin with.

Consult an attorney. Does your state have a lemon law?
Check into state or federal laws that prevent a car from being sold after it reaches lemon status and/or if they are obligated to tell you about it on your request for it.

Record your conversation with them. I caught a lot of those guys back tracking and contradicting themselves in the past.

Get with the BBB federal trade commission and consumer protection agency to see what they can do or advice they'll offer you.

JgamB 12-26-2013 02:22 PM

Manufacturer and Dealer Services

Provide the required Lemon Law resale disclosure document to the first retail buyer/lessee of a vehicle reacquired by a manufacturer after a determination, adjudication or settlement under the Lemon Law. The Resale Disclosure and windshield disclosure forms are prepared and sent to the manufacturer by the Lemon Law Administration. The manufacturer is required to place the windshield disclosure in the vehicle and transfer the Resale Disclosure form with the vehicle. If a dealer knowingly obtains a Lemon vehicle but does not receive the Lemon Law resale forms directly from the manufacturer, auction or with the vehicle, the forms must be obtained from the Lemon Law Administration prior to a retail sale or lease.*


And as far as Mazda's responsibility if it was declared a lemon:

Lemon Law Resale Notice – A manufacturer, its agent or motor vehicle dealer to whom a motor vehicle is returned, is required to affix the "Lemon Law Resale Notice" to the lower center of the front windshield so as to be readily visible from the exterior of the vehicle. The Notice is provided to the manufacturer by the Attorney General’s Office. Only the retail purchaser of the vehicle may remove the Notice from the window.

The car probably wasn't declared an official lemon because it was reacquired by the dealer before action had to be taken, but maybe having a print out of this thread and the Washington State law will get them moving faster.

Ms.Agro 12-26-2013 02:37 PM

You all read my mind. I will have a print out of this thread, highlight his key points and modifications he says have been done, a print out of the lemon law for Washington, and a printed application to turn them into the better business bureau, as well as recording the entire conversation.

Spec 12-26-2013 03:06 PM

Mazda couldn't fix my 2012 MS3
 
Take a squeeze tube of Vaseline with you, kick the door open and say "WHOS FIRST!!!!" And have a massive 20" strap on belted to you.

Please be sure to highlight this as a key post.

WAMBUSHHHH! 12-26-2013 03:31 PM

when you meet with the representative, you should sit down and ask him/her politely for a cigarette and immediately follow with "because I like a good smoke after I've been fucked so hard" and proceed to whip out above mentioned strap on with vaseline all over your printed documents...if for anything else, it'll be a great story.

HawkeyeGeoff 12-26-2013 04:34 PM

OMFG. This is a ROFLcopters moment. That stealership needs to be Old Yellered'.

Good Luck @Ms.Agro; fuck them good....For America.

Ms.Agro 12-26-2013 04:41 PM

I'm going to go America on all their asses!

ep87 12-26-2013 06:45 PM

If you go back and cafefully read the OP's original post. LOL you'll find that Mazda stepped in before I had to take them to mediation, most likely because they knew the OP had a case. And if they didn't make the OP happy and he took it to the state they would have had to eather scrap the car or at least brand the title which would have been a big loss. If I was you I'd PM the OP LOL. and send him your number maybe he would talk to you. I beleive the OP saw his old car the other day does it have great big Corksport decals on the side?

turbo test 12-26-2013 06:57 PM

Damn I was just about to close thread when shit got even more interesting.

Subbed

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Ms.Agro 12-26-2013 07:19 PM

Quote:

Originally Posted by ep87 (Post 2391606)
If you go back and cafefully read the OP's original post. LOL you'll find that Mazda stepped in before I had to take them to mediation, most likely because they knew the OP had a case. And if they didn't make the OP happy and he took it to the state they would have had to eather scrap the car or at least brand the title which would have been a big loss. If I was you I'd PM the OP LOL. and send him your number maybe he would talk to you. I beleive the OP saw his old car the other day does it have great big Corksport decals on the side?

Yep, that's ours. Had smaller 2ft carbon fiber cs stickers on the front doorsdoors and our eyelids. I would gladly contact the OP, if I knew who he was, thought it was you... Were you not the original post starter?

InkedInspector 12-26-2013 07:33 PM

Quote:

Originally Posted by ep87 (Post 2391606)
If you go back and cafefully read the OP's original post. LOL you'll find that Mazda stepped in before I had to take them to mediation, most likely because they knew the OP had a case. And if they didn't make the OP happy and he took it to the state they would have had to eather scrap the car or at least brand the title which would have been a big loss. If I was you I'd PM the OP LOL. and send him your number maybe he would talk to you. I beleive the OP saw his old car the other day does it have great big Corksport decals on the side?

Am I high? You are the OP, so unless your talking about yourself in the third person I'm confused as hell. Just double checked, yeah I'm not high. See that "Thread Starter" under your user name for this post?

The more I read it I'm gonna go with 99% chance you were talking in third person...kind of...calling yourself the OP....yeah.

Ms.Agro 12-26-2013 07:43 PM

Yeah, no need to troll me. Just want answers. If he can't answer me, that's fine. I have my own way of getting out of this deal ahead of the dealership. Thanks OP :wtf:

Mr.Agro 12-26-2013 08:00 PM

Quote:

Originally Posted by Ms.Agro (Post 2391657)
Yeah, no need to troll me. Just want answers. If he can't answer me, that's fine. I have my own way of getting out of this deal ahead of the dealership. Thanks OP :wtf:

Shouldn't be hard to get our way, if they couldn't fix the car the first time around I doubt it will be any different now. From the first time I drove this thing I knew something didn't feel right. I usually feel a lot better about things when I end up being right but in this case, not so much...:bsflag:

Spec 12-26-2013 08:32 PM

There is two? So an additional tube of Vaseline is in order.

Ms.Agro 12-26-2013 08:36 PM

DP on AW and OP can join in






(AW= Dealership ;))






And if you don't know what DP is, then this joke is clearly not for you

InkedInspector 12-26-2013 09:31 PM

Quote:

Originally Posted by Ms.Agro (Post 2391691)
DP on AW and OP can join in






(AW= Dealership ;))






And if you don't know what DP is, then this joke is clearly not for you

DUH! Downpipe, everyone knows that. :dance:

heeltoe 12-26-2013 10:11 PM

wow chalk one up for mazda customer service !!:eek2:

ep87 12-26-2013 10:46 PM

Quote:

Originally Posted by ep87 (Post 2391606)
If you go back and cafefully read the OP's original post. LOL you'll find that Mazda stepped in before I had to take them to mediation, most likely because they knew the OP had a case. And if they didn't make the OP happy and he took it to the state they would have had to eather scrap the car or at least brand the title which would have been a big loss. If I was you I'd PM the OP LOL. and send him your number maybe he would talk to you. I beleive the OP saw his old car the other day does it have great big Corksport decals on the side?


It's Called sarcasm. Okay lets take this apart for those of you who aren't familiar with the term. I'll interpret a couple sections for you

1. "If you go back and cafefully read the OP's original post LOL." This means : Okay look at the original post and go wow I think these guys are one in the same and he's laughing at himself.
2." If I was you I'd PM the OP LOL. and send him your number maybe he would talk to you" This part means: Since we've already figured out this is the same guy, may be he's inviting the party with the problem to get in touch with him so he can answer any questions.
.

Spec 12-26-2013 10:47 PM

Mazda couldn't fix my 2012 MS3
 
Are you on crack?

That has got to be one of the nerdiest explanations I've ever heard. I'd probably have to hit you or give you a wedgie if we were in person and I'm a laid back kind of guy.

InkedInspector 12-26-2013 10:52 PM

Quote:

Originally Posted by ep87 (Post 2391792)
It's Called sarcasm. Okay lets take this apart for those of you who aren't familiar with the term. I'll interpret a couple sections for you

1. "If you go back and cafefully read the OP's original post LOL." This means : Okay look at the original post and go wow I think these guys are one in the same and he's laughing at himself.
2." If I was you I'd PM the OP LOL. and send him your number maybe he would talk to you" This part means: Since we've already figured out this is the same guy, may be he's inviting the party with the problem to get in touch with him so he can answer any questions.
.

Wow a lecture on sarcasm from the guy that doesn't understand sarcasm. My post about your third person post.....that was a sarcastic way of saying your joke was lame.

ep87 12-26-2013 10:54 PM

Quote:

Originally Posted by JgamB (Post 2391330)
The car probably wasn't declared an official lemon because it was reacquired by the dealer before action had to be taken, but maybe having a print out of this thread and the Washington State law will get them moving faster.

Bingo on the first part.

Littlescroll 12-27-2013 01:02 AM

Well, back on topic. OP, are you helping out Ms.Agro?

Can't say I'm that surprised by Alan Webb. They've never struck me as the most honest dealership, and after denying me a test drive I knew I'd never buy an MS3 from them. Herzog took care of me.

Good luck @Ms.Agro;

sidekick 12-27-2013 01:17 AM

The dealer should give you the service history, but don't bother trying to get it from the salesman/sales department, talk to a service writer/advisor or service manager directly. I'm a service writer for volkswagen and we regularly tell people what services have been completed over the phone. If you need a printout, we need to see proof that you own the car and the previous owner's info will be blacked out before giving you hard copies of the invoices for repairs/service.

Personally, I would go about it like there is no issue and you just want to know what repairs/services were completed before purchasing the car, without getting the sales department involved. The service department has no involvement in the issue with the sales department, so it shouldn't be a problem. Trust me, no one likes salesmen, including the service employees. :D

I'm not sure if it's a legal issue, but you own the car now and you are entitled to know what services/repairs have been completed. They are just playing cat & mouse and most likely don't want you to know what the cars been through. Little do they know, you already know. If you must, get the general manager involved. They tend to make shit happen and FAST to make the customer happy. This dealership sounds shady.

Jokerface 12-27-2013 05:58 AM

Wow...dealer re-sold the car to the wrong person I guess. Interesting that the service department was so good to the OP, but Sales is such a bunch of shady, under-handed douchebags. Would be interesting if you were to post the audio of the conversation and link it here...

Good luck with your fight. Now I gotta buy something from Corksport in the hopes that I get some cool box art. :-P

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ep87 12-27-2013 07:10 AM

Quote:

Originally Posted by Littlescroll (Post 2391863)
Well, back on topic. OP, are you helping out Ms.Agro?

Can't say I'm that surprised by Alan Webb. They've never struck me as the most honest dealership, and after denying me a test drive I knew I'd never buy an MS3 from them. Herzog took care of me.

Good luck @Ms.Agro;

Yes I've invited Argo to contact me so I might give them any info that may help. I am very surprised that the dealer actually retailed the car, as I understood they we're going to wholesale the car. I think in the end the purchaser may be able to walk away.

Mr.Agro 12-27-2013 07:54 AM

I received a print of the service history yesterday but I gotta say I still am not convinced it is complete or that it is correct. Since this ordeal has started I have purposefully asked questions I already knew the answer to without them knowing and have received in return nothing but lies back. Some of their story's they have come up with are really poorly thought out and their general knowledge of the car besides it's history is really lacking. Let's just say, I didn't buy this car because any sales person convinced me I should. I seemed to know more about it from the get go and I'm new to mazda being this is the first one I have owned.

swsmailman 12-27-2013 08:08 AM

:popcorn:

This looks like it will be a good story to follow!

Spec 12-27-2013 09:43 AM

Quote:

Originally Posted by Mr.Agro (Post 2391982)
I received a print of the service history yesterday but I gotta say I still am not convinced it is complete or that it is correct. Since this ordeal has started I have purposefully asked questions I already knew the answer to without them knowing and have received in return nothing but lies back. Some of their story's they have come up with are really poorly thought out and their general knowledge of the car besides it's history is really lacking. Let's just say, I didn't buy this car because any sales person convinced me I should. I seemed to know more about it from the get go and I'm new to mazda being this is the first one I have owned.

Get accustomed to that. Most dealerships don't hang on to salesmen very long, from my experience going to them. So, overall knowledge of every line up will lack to some extent. Not knowing its turbo, can't get it in automatic, and ordering it from the factory with a sunroof are a couple I've read about. Keep on mind most people in general don't know or care about under the hood so, dealers and salesmen only have to appeal to the larger mass looking to get from A to B.

Ms.Agro 12-27-2013 10:15 AM

Yeah, luckily we both have worked at dealerships before, we know the run around. Now it's playing the game and getting out ahead.

Went in their last night and gave them our terms.
1. We won't wait for service for over 30 days, if so we will get a new speed 3 with help with Mazda, or else we will lemon law the vehicle to get it off the lot permanently.
2. If they say it's fixed, we will still deny the vehicle on the principle that the car was not given to us with us being in full knowledge of its maintenance. Not willing to guinea pig the vehicle with the same issues.
3. We will have a loaner car in the meantime. (Sadly an auto Camry)
4. We will drop the deal at a moment's notice and report to the better business bureau if a compromise cannot be reached.

These are our personal demands and options for them.

I cannot stress enough that CorkSport is not involved in any way. I am just an employee, and this is our personal vehicle.

ep87 12-27-2013 10:21 AM

Quote:

Originally Posted by Mr.Agro (Post 2391982)
I received a print of the service history yesterday but I gotta say I still am not convinced it is complete or that it is correct. Since this ordeal has started I have purposefully asked questions I already knew the answer to without them knowing and have received in return nothing but lies back. Some of their story's they have come up with are really poorly thought out and their general knowledge of the car besides it's history is really lacking. Let's just say, I didn't buy this car because any sales person convinced me I should. I seemed to know more about it from the get go and I'm new to mazda being this is the first one I have owned.

My suggestion is you cantact the Attorney general of Washington if you feel you didn't get all the info. I have all the records if you would like copies.

Ms.Agro 12-27-2013 10:40 AM

Quote:

Originally Posted by ep87 (Post 2392177)
My suggestion is you cantact the Attorney general of Washington if you feel you didn't get all the info. I have all the records if you would like copies.

Thank you for the advice, and yes we would love any information you could give us. :ms3rick:

Tokay444 12-27-2013 11:41 AM

So, are you related to Kim?

Ms.Agro 12-27-2013 11:46 AM

Quote:

Originally Posted by Tokay444 (Post 2392277)
So, are you related to Kim?

Nope, just same last name

Mwee07 12-27-2013 11:53 AM

Previous employee (and not tech)here of that dealership, and friend of Mr. and Mrs. Agro.

I was working there when the OP's speed3 came in. I was friends with the service writer who was in charge of the ordeal and can assure that the was just doing what he was told by the service and warranty managers who are completely inept at doing complicated problems in a timely and correct manner.

When I saw that they had gotten a MS3, and white, I told them that ALAN WEBB MAZDA in Vancouver had taken in, attempted to fix, failed, and got the PO a new vehicle. And that there was a chance that the one they had bought was the one that had undergone so many failed attempts to fix.

I contacted the guy I know who was involved with the original repairs and asked if there was anything he remembered about the car that could tell me whether or not the one she got was OPs. sure enough, the right rear caliper was a different color because it was replaced thus a different color. told her that the lemon had one caliper that was a different color.

The dealership has terrible after-sale customer service and refuse to go the extra mile sometimes. They have shady tactics, like not telling customers whether or not a vehicle is a lemon.

InkedInspector 12-27-2013 12:00 PM

Quote:

Originally Posted by Mwee07 (Post 2392293)
Previous employee (and not tech)here of that dealership, and friend of Mr. and Mrs. Agro.

I was working there when the OP's speed3 came in. I was friends with the service writer who was in charge of the ordeal and can assure that the was just doing what he was told by the service and warranty managers who are completely inept at doing complicated problems in a timely and correct manner.

When I saw that they had gotten a MS3, and white, I told them that ALAN WEBB MAZDA in Vancouver had taken in, attempted to fix, failed, and got the PO a new vehicle. And that there was a chance that the one they had bought was the one that had undergone so many failed attempts to fix.

I contacted the guy I know who was involved with the original repairs and asked if there was anything he remembered about the car that could tell me whether or not the one she got was OPs. sure enough, the right rear caliper was a different color because it was replaced thus a different color. told her that the lemon had one caliper that was a different color.

The dealership has terrible after-sale customer service and refuse to go the extra mile sometimes. They have shady tactics, like not telling customers whether or not a vehicle is a lemon.

Talk about making the first post count after lurking three and a half years, bravo sir. :congrats:

SpencerC 12-27-2013 12:30 PM

This whole situation sucks. Wishing you the best, and hoping that you end up with a Mazdaspeed 3 one way or other that isn't a giant Lemon.

Ms.Agro 12-27-2013 12:40 PM

Quote:

Originally Posted by Spencer@CorkSport (Post 2392335)
This whole situation sucks. Wishing you the best, and hoping that you end up with a Mazdaspeed 3 one way or other that isn't a giant Lemon.

Thank you Spencer! We really liked it while it lasted.

This whole forum thread has been quite informative and entertaining. We lucked out that the op had posted this to begin with, could really help us out.

Also, spent all morning in the ER with Mr.Agro, these posts kept us entertained... to say the least lol.


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